Business ProfileforGroome Transportation

I am a senior citizen and was misled by the arrival driver to wait in the exact location upon my return just to be informed that I needed to move to the opposite side. Then I was told they were running behind; the bus would arrive 5, 10, and 30 minutes late. I reassured the office manager on the phone where my location was and Donovan assured me I was in the right location. The driver came and as I was trying to get up and I flashed him to stop; he looked at me and drove off! I reported it to the office manager and I was told the next bus would come in an hour! I’ve been waiting to return home to my business for 3 hours outside in the cold! The manager told my concerned daughter that 7 passengers had been picked up as if I wasn’t there; not knowing she’s a former employee that knows the passengers had been picked up from different locations of the air port. I’ve missed several clients waiting on me in my barbershop and a meeting with the mayor to give away toys and coats to kids for Christmas! This is totally unacceptable! I got home after 3 pm. I’ve lost business and the opportunity to do a good deed for my community.

Thank you for reaching out, please contact our office manager Linda D********, at 423-954-1400 or ************************** so we can gather more information to assist you.