Complaints

• Initial Complaint

  09/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We were without one of our bathrooms from April 24th-August 18th due to a major leak and have been forced to pay the full amount of rent despite reaching out multiple times to the property manager and upper management about an adjustment being made or some sort of compensation. Maintenance would not take us seriously the first handful of times they managed to finally come out and take a look at it. Told us things like "dry off more before getting out of the shower" and suggesting it was condensation. They didn't actually get into the ceiling to look at it until we started complaining to management after months of maintenance requests. The leak is now fixed but it is September and we are still being forced to pay the full amount. No adjustments were ever made. At this point they are just ignoring our emails. We just want what is fair for what we have had to go through.

  Customer response

  09/19/2023

  Hi there, I recently received a message asking for updates about our case. Case number ID is ********. Scenic Ridge has reached out to us about our complaint. Their offer was less than satisfactory. They said they did the math, and for three months of no usage of our bathroom, they could take about $170 off of our rent. This is outrageous, especially considering it was four months at the time of this message, not three. Even as of today we are still dealing with this issue, as the leak is actually still not fixed. It is very clear the establishment cares little about resolving this issue for us. I've attached a new photo and video of the issue we are still dealing with. Thanks so much!
  
  ***** *******

• Initial Complaint

  01/10/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I live is Scenic Ridge Apartments, apt *** in Chattanooga, TN. On Dec 24th 1:30pm, the sprinkler system broke. I had water pouring from light fixtures, vent systems, electrical plugs, and the seems across the ceilings in all rooms. Arcus restoration, placed fans and dehumidifiers late that night. Since then there has been no attempts at restoration. All my belongings have been ruined and what wasn’t ruined from water damage, smells like moldy/mildew now. I am not able to live there. Last I heard from the office, is they are still trying to figure out a plan on beginning restoration. I paid for 2 insurance policy’s with rent. I thought it was for the building and for renters. Apparently, it was just for the building, and There wasn’t a second policy. Now, all my belongings are ruined and I am paying to stay somewhere else. I asked for a new apartment but they don’t have any available for me. They also want me to continue to pay rent, with it being unlivable and sent me an email with a late payment added and saying if not paid by 10th they will take legal action. Lease agreement says I don’t have to if not livable. They are not budging and will barely respond to me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩