Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          National Seating & Mobility, Inc. has 8 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • National Seating & Mobility, Inc.

              5959 Shallowford Rd Ste 443 Chattanooga, TN 37421-2245

            • National Seating & Mobility, Inc.

              6430 Eastland Rd. Brook Park, OH 44142

            • National Seating & Mobility, Inc.

              4493 Robertson Rd Madison, WI 53714

            • National Seating & Mobility, Inc.

              5924 S 350 W Salt Lake City, UT 84107-6981

            • National Seating & Mobility, Inc.

              6553 S Cottonwood St Murray, UT 84107-7007

            Business ProfileNational Seating & Mobility, Inc.

            Billing Services
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            5959 Shallowford Rd Ste 443

            Chattanooga, TN 37421-2245

            Get Directions
            Visit Website
            Email this Business
            (423) 756-2268

            Customer Reviews

            1.8/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            22 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers custom rehabilitation equipment.

            Business Details

            This is a multi-location business.

            Find a Location

            National Seating & Mobility, Inc. has 8 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • National Seating & Mobility, Inc.

                5959 Shallowford Rd Ste 443 Chattanooga, TN 37421-2245

              • National Seating & Mobility, Inc.

                6430 Eastland Rd. Brook Park, OH 44142

              • National Seating & Mobility, Inc.

                4493 Robertson Rd Madison, WI 53714

              • National Seating & Mobility, Inc.

                5924 S 350 W Salt Lake City, UT 84107-6981

              • National Seating & Mobility, Inc.

                6553 S Cottonwood St Murray, UT 84107-7007

              Headquarters
              5959 Shallowford Rd Ste 443, Chattanooga, TN 37421-2245
              Email this Business
              BBB File Opened:
              2/2/1999
              Years in Business:
              32
              Business Started:
              3/1/1992
              Business Started Locally:
              3/1/1992
              Business Incorporated:
              5/10/1989
              Type of Entity:
              Corporation
              Business Management
              • Ms. Stephanie Peters
              • Mr. Crispin Teufel, CEO
              • Mr. Jeff Matukewicz, General Counsel
              Contact Information

              Principal

              • Ms. Stephanie Peters

              Customer Contact

              • Ms. Stephanie Peters
              Additional Contact Information

              Fax Numbers

              • (423) 266-9690
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              22 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/27/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              In 2022 I was hospitalized for cancer ,during my treatments I had lost the use of my legs and my arm . I was prescribed a power wheelchair while in the hospital I came home in December of 2022 .In May of 2023 National Seating and Mobility delivered a motorized wheelchair to me. I am a quadriplegic and have no other way to get around besides this wheelchair. When they delivered the chair we stated that it was not fitting right and that my feet cannot be held up in the footrest they gave us. I also made them aware that I needed some extra padding on the seat so that I don't fall to my left side. This visit in May was followed by many many many phone calls with no reply. Finally I've got my insurance company involved and in November I was finally contacted and they sent someone else to measure for the modifications. Again I am in the position where I'm calling them daily and nobody responds it's been 60 days and I have not heard a word about the changes they're supposed to be making so I basically have had a wheelchair since May that I cannot comfortably sit in but need it in order to even get out of my bed. I have had a physical therapist.my doctor and insurance company call them and no response. This is physically causing me bruising on the left side of my body. on my feet because they keep falling off and have bruised feet and broken Toes. I cannot stay in my chair for any length of time without pain .this is a very expensive chair and I need this company that was paid a lot for this chair, to modify it so that I can use it the way it's supposed to be used but they are so unresponsive. I just don't know what else to do if someone could please help me figure out how to get them to do what they're supposed to do so that I can live my life. I am working hard to adjust to my new normal but I cannot do it without a chair that is safe and comfortable. Thank you ****** ******
              Read More
              Read 21 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tatianna I

              07/02/2024

              I’m absolutely at a loss for words to describe my journey with Brian H**** of National Seating & Mobilty???? My 11 year old wheelchair was so dangerous for me to be in. But I had no choice as I couldn’t afford to buy a new one until this year. It was challenging to say the least to find a company that accepted my insurance, and get m into a safe wheelchair before I received any more injuries. I got a call from Brian on March 29, 2024. On Monday July 1,2024 he delivered my new “wheels”(wheelchair). He faxed paperwork to my physicians office that very same day. He paid close attention to all of my diagnoses . When we met for the 1st time was on May 3, 2024. He was here for over 2 1/2 hours( about 30 mins was doing the evaluation with a physical therapist ( required by my insurance) Brian brought up suggestions i never knew was possible to give me as much independence as possible. I spoke with 7 different companies trying to get a wheelchair. Only 2 other co. accepted my insurance and both said I would have to travel over an hour just for the evaluated. Then after insurance approves my claim, it will be an additional 4-6 months to get my new wheels delivered. When Brian delivered my chair personally, he was here for over 1 1/2 hours. That’s unheard of disabled world. From start to delivery, you could tell that Brian truly cared about me and the severity of the multiple issues I was living with. He was the first person to ever have seen me go down then back up my outdoor ramp without any assistance. The idea of ever doing that was so far fetched, I didn’t dare dream it could be possible. I know this review is very long. But to me, it’s still not enough to express my deepest gratitude and appreciation for everything he’s done for me ?? I’d bet my own life I’m not the first nor will I be the last person he’s made life so much better for by caring about a perfect stranger. In closing, please if you ever need for yourself or no of anyone else that needs help call NS&M
              Read 4 More Customer Reviews

              Local BBB

              BBB of Southeast Tennessee & Northwest Georgia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.