Business ProfileforEchelon Fitness Multimedia, LLC

Wow! For the past several months my bike would crash partially through a live workout. This is very frustrating because it is hard enough for me to get the motivation to ride and even more frustrating when I am doing something good for my body and everything shuts down. This simply becomes a huge waste of time and effort. I have been back and forth with Yavor in tech support over a dozen times over the past 7 months to no avail. I am told every single time to be patient and they are working on a solution. Last year I paid for a 3 year renewal that is worth nothing currently. Patience, patience, patience I am told time and time again. My bike is currently a very heavy piece of garbage. I turned it on today (after forgetting about it for the last month since it don't operate correctly) and it won't even load to a screen. I emailed them again today and will probably receive the "please be patient" response. If you are going to purchase an Echelon product please realize that they will not stand by their equipment. I guess it would be a great gag gift to send to someone. Once they start to get in the groove of working out the bike will magically stop working. The first bike I had broke before a year (Their was a cord hanging out of the flywheel). This one is failing in a completely different fashion. Please heed all these reviews if you are even contemplating a fitness bike. I know ******* is more expensive, but maybe you get what you pay for.

I'm sorry you are having such a bad experience. Please contact me directly at ************************. I am the director of customer service and will be happy to get you taken care of.  This is not how Echelon treats it's customers and I will be sure to get you back up and riding in no time.