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Business Profile

Hotel Management

Vision Hospitality Group, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Vision Hospitality Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Vision Hospitality Group, Inc. has 36 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Overcharge at Aloft Hamilton Place. Stay on 7/10/23 with two rooms. Room *** and second room was *** or *** (do not recall number.) Check in awarded two Platinum elite coupons. Used on to purchase beverage at roof top terrace. Gave bar tender coupon worth $10.00 to cover two beers. Bar tender consulted computer and advised charges were $11.02. Gave him $5.00 and coupon. He asked if I wanted change and my response...."of course". Next day 7/11 at check, I pointed out to **** at front desk that there was a charge for $10.00 on room bill that was not legitimate. This was for the beverage from terrace bar the previous evening. (I used platinum elite coupon for $10.00 and $1.02 from my five dollar bill in payment) **** advised he could do nothing without GM approval. I asked for receipt and credit for $10.00. **** said he would discuss with GM and send new receipt via email. I have called twice and send email to Marriott Honored Guest COnsierge requesting settlement. Responses from calls are that both GM and assistant are on vacation. I am a 50 year customer of Marriott Hotels and a shareholder. I will pursue this abuse with BBB, Marriott and travel advisory services if you do not respond to my request for review. I am requesting that you remove this overcharge from my bill and send me the modified invoice. **** ***** ************

      Business Response

      Date: 07/26/2023

      Spoke with GM they will be researching the information provided and contacting the guest.  GM was sent guest contact information.  Thank you for sharing this information with us.

    Vision Hospitality Group, Inc. is BBB Accredited.

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