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Business Profile

Insurance Companies

UNUM

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for UNUM's headquarters and its corporate-owned locations. To view all corporate locations, see

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UNUM has 13 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 90 Customer Reviews

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    Review Details

    • Stacey K

      Date: 04/26/2025

      Skip payments lie to you terminate benefits without notice generally a very ****** company if any company should have ***** go after them this would be the one.

    • Steven J

      Date: 04/24/2025

      Run from this company worst experience and waste of time and money

    • Laurie R

      Date: 04/14/2025

      After 3 months and hours of gathering info, my claim after being off work was &17.86. They are a rip off company and the worst as they gave no clear explanation when I called to why my payment was so small. I had to have surgery and take several weeks off of work. How insulting and complete waste of my time. They should be shut down for fraud.

    • Elizabeth L

      Date: 04/10/2025

      This company does not even deserve one star. They make mistakes and the customer suffers the consequences. They got hacked and one of my payments went somewhere else and they said there was nothing they could do I just did not receive my payment. I submitted paperwork they did not give to right department so I got overpaid and am stuck repaying because of there lack of doing there job.

    • Susanne C

      Date: 04/08/2025

      Shortly after my heart attack in Sept’2002 we had a representative from Unum come to our house a recommend policies for both my husband and me. Looks now like ambulance chasing to me. We were very vulnerable and signed up. We have paid our increasing premiums since 2,2003 but finally decided to stop. Two times we were hoping to get some assistance. When my spouse had a stroke in 2018 and when I experienced trouble with basic self-maintenance due to pain. In each case Unum did everything to deny help. Now they are off-loading home care to an external agency and we have to organize any care we might need. I called today and wanted to know whether some of that money was still available. They affirmed that fees I paid in 50K+ was available in an escrow type of thing, but not the money my husband has paid. We have no idea why this difference. Unum may fulfill its business reporting duties to the government and to BBB, but it is merely a front for those like us it insured.

    • Lisa P

      Date: 03/30/2025

      Just horrible. While I know that predeterminations are not a guarantee of payment, Unum did not stand behind a predetermination for a dental claim for my husband, despite speaking with the dentist and seeing everything in the charts that clearly indicated the crowns were medically necessary. We appealed it twice, per their process, and they continued to ask if it was medically necessary, which the charts clearly stated by the dentist. They just decided to ignore it and leave us with a bill almost $1,000 which was before covered.

    • STEPHANIE H

      Date: 03/04/2025

      If I could give a negative star rating I would! This company is the worst! Causes more hardship and aggravation when you need to use the benefits YOU PAY FOR! No one talks to each other, they send emails for every little thing that is pointless, you can never speak with your "representative", a supervisor is NEVER available, they read off script, they don't want to help you, they want to frustrate you so that you give up! Last year filed a claim due to a car accident - filed in January didn't get payment until April!!! There is no accountability whatsoever! I wish my company would go elsewhere for insurance!

    • Rey T

      Date: 02/06/2025

      Worst company ever, after weeks of waiting, calling to check, and resubmitting paperwork, i was told on the phone by a representative that the specialist reviewing my paperwork just “did not review or process any of the paperwork within our turnaround time” waiting on 70 hours of pay for weeks

    • Rene A

      Date: 01/20/2025

      I was in a car accident in December 04,2024 My company were I work do everything to help me with the std Since December of 2024 I’m waiting on n then to have a payment But they just keep sending it to me more and more paper or form to fill out but nothing about receiving money They are not doctors or nobody to certify any documents And if you said something They will report you to the company you work But they don’t pay the std That’s the only thing they need to do Pay std

    • Shendale G

      Date: 01/17/2025

      Literally the WORST CUSTOMER SERVICE EVER. Was So rude to my mother.. all she was trying to do was understand why her claim got denied. Whoever “Mackenzie” is needs to be fired with that bad attitude that she has. Do Better.

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