Business ProfileforReliance Partners

My current issue is that Reliance Partners was supposed to ensure that they had quotes available for me to review in a timely fashion so that we could make a decision on what insurance company we would be going with at the end of my current insurance expiration. I reached out in a timely fashion to my agent, ****** ***** to get this done. I was informed by ****** that his colleague ***** ***** was working on everything. I reiterated to ****** that my new policy needs to be UIIA approved. To save us some time I will fast forward 12-4-23 when I reached out and informed them that I hadn't received any quotes to review and we had only 6 days until my insurance expired. I was informed by ****** that ***** was working diligently and would have a quiote by the end of the day 12-4-23. On 12-6-23 I followed up as a result of not receiving any quotes yet. I was then provided with one quote from ***** for 64,752.92 and no others. ***** informed me that he would try and get the docs to me soon, please keep i mind that the expiration of my current policy is 12-10-23. On 12-6-23 I paid the down payment as a result of not bring provided with any other quotes and in fear that my insurance would expire. I sent the payment via ach, which was my error and then resent it on 12-11-23 via wire. My insurance already expired due to Reliance not receiving their funds because of the delayed ach, but definitely could have been avoided if they had provided me with a quote in a timely fashion. To add insult to injury, They failed to make sure that my new policy had the UIIA endorsement that I stressed it needed and that they informed me was good to go. They had no issue collecting the down payment of $10,791 from me but are still dragging their feet to correct this matter. ****** has acknowledged he is not happy with how they handled me but I am still here on 12-12-23 and my company is at a standstill, losing thousands of dollars a day and risk of going out of business due to their error.