ComplaintsforRick Davis Gold & Diamonds
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/06/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
see attached
Please send us a good check for all that you owe us! Cash $1,000 ******* Gave you Cash $1,000 **** gave you Cash $1,496 **** - currency + 15% collectability on currency $224.40 (15%) $275 ******** scrap gold and jewelry 3995.40 total you owe us! And you still robbed me for all the jewelry!
Business response
09/05/2024
We've called and sent a letter to **** ***** and she has not responded to us. We are waiting to hear back from them. They can call us and we will resolve the issue with them.Customer response
09/16/2024
He has not called or written us ever. I have tried calling him at ************ three times in the past hour and his voicemail box is full. He can call us at ************.Initial Complaint
07/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Back 09/22 I purchased gold and silver bullion. As of today l have received about 30% of my gold and 50% of my silver I have been receiving this sporadically for almost 2 years the original deal was for how it comes in. But was told in the beginning it should be in by Xmas then valentines and so on. I think the contract has gone on long enough. So any buyer has to get specific contract details I believe Rick means well, but his will do may exceed his can doBusiness response
08/15/2024
I've talked to him. This is resolved.Initial Complaint
03/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
We started a deal on April 28th 2023 and he guaranteed my product by 5-28-23. Always says his guy has not showed up yet. He has never fulfilled a guarantee and he agreed to give me my refund and told me it would be $2100.00 per ounce for a total of $4200.00. He keeps giving me excuses and no return phone calls. I am totally ready to not have to deal with him anymore and this horrible experience be only a memory. He has drug this business deal out and it is an extremely inconvenient to have to keep after him to do the right thing.Business response
04/12/2024
see attached
pd 1/2
bal due $2100
Will be paid on 4/17/2024
Initial Complaint
04/11/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
At approximately, 3:20pm, I arrived at Rick Davis Gold and Diamond here in Chattanooga, TN and I wanted to get a battery replacement for my watch. One of the staff of the members responded with a sarcastic, couthed attitude. She said they were backed up and for me to either come back the following day which was Saturday or Monday. This occurred on April 8, 2022. I called around 1pm and asked for they replace batteries in watches and they did. When I arrived, I was not told that on the phone, so she responded "Did I ask?" Her fellow responded "Did I want them to change their policy?". It was a sneering remark. She told that it was another jewelry store next door who could do it. The first staff member said "They're plenty of watches that need batteries". Again, the customer service was horrible.Business response
04/22/2022
Ms. ****** is welcome to come in at anytime before 5PM and I, Rick Davis, will personally see to it that a battery is installed. But, she will need to come in when the jeweler is in the store. He is in the store until 5PM. The customer came in after 6PM and we were not able to install a battery while she was there. We are very sorry that we were not able to take care of her that evening. If Ms. ****** chooses to come back, she should ask for me, Rick Davis.Customer response
04/23/2022
********** ********
I am rejecting this response because: False, it was not after 6pm when I arrived. It was around 3:30 in the afternoon.
Sincerely,
**** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.