Complaints

This profile includes complaints for Martin Microwave, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Martin Microwave, Inc. has 2 locations, listed below.

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  Martin Microwave, Inc.

  7955 E Brainerd Rd Ste 105 Chattanooga, TN 37421-3286

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  Martin Microwave, Inc.

  173 Mose Dr Sparta, TN 38583-1502

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Martin Microwave contracted with the post office to delivery a microwave plate to my home. The plate never arrived. Martin Microwave refuses to contact its delivery source the USPS.

  Business Response

  Date: 09/13/2022

  USPS tracking plainly shows the item was delivered, however, buyer claims it was never received.

  Buyer refused to simply contact their local Post Office and provide them with the tracking number in order to locate the package via GPS. This would have been a simple and quick solution, but buyer wasn't interested in that option and instead chose to open a dispute with his credit card issuer which instantly prevented the seller from issuing a refund or taking any further actions since the card issuer freezes the associated funds. 

  Buyer instead chose to open a dispute with his credit card company which put the entire process on hold and removed the funds from seller's account.

  This action on the buyer's part also froze the whole process and prevented a manual refund from taking place. Seller also incurred a $16.47 chargeback fee on top of the refund that will be applied, so the seller in this case will have a complete loss of the transaction plus the $16.47 fee. Also, the seller will lose the product as well because of the buyer's refusal to simply contact the local Post Office. 

  The case is now and has been with the buyer's credit card issuer and the chargeback claim has been responded to by the seller .

  Any further action is in the hands of the buyer's card issuer and we cannot refund this transaction until the case is resolved. Amex indicates the dispute may not be decided on until October 22nd. Again, this all could have been easily avoided and the buyer would have had the product or a refund by now had they simply contacted the Post Office as instructed.

  Had the buyer simply contacted their local Post Office as requested, the package could have been easily located and delivered 2 months ago.

  Instead, the action of a dispute through the credit card issuer has now delayed the entire process by at least 60 days or more since no action can be taken by the seller until the card issuer resolves the case.

  This will be our one and only response to this - we have already lost money and time on this situation and will not spend any further time or make any further efforts to resolve this.

  The buyer will simply have to wait for his card issuer to reach a decision about the chargeback.

   

  Business Response

  Date: 09/14/2022

  Because the consumer filed a chargeback with their card issuer, the case is in the hands of the card issuer. Since the consumer chose this action instead of a simple resolution, they now have no choice but to wait for the decision of the card issuer.

  This could have been easily resolved months ago had the consumer not filed a chargeback which automatically freezes the funds thereby making a refund impossible. Any further communication on this matter should only be between the consumer and the company that issues their card.
  

  This is our final communication for this case and we will not respond any further.
  

  Customer Answer

  Date: 09/14/2022

  
  Complaint: ********
  
  I am rejecting this response because Martin Microwave contracted with the post office and is obligated by my purchase contract to contact the post office.

  Martin Microwave breached the purchase contract. 

  
  
  Sincerely,
  
  ***** *****