Customer ReviewsforBellhop, Inc.

BEWARE! They subcontract their moves to disreputable movers. Guys on my last move were smoking marijuana on the job and didn't bring any tools. The team was late for the job by 6 hours. Bellhop is a fraudulent front...their customer service is based in the Phillipines...this is not a LOCAL company. Absolutely disgusting!

Caine and Tairique were OUTSTANDING!!!! Prompt, friendly, efficient. These guys were one of, if not THE, best moving experiences I have had. Not only that, they were exceptionally personable. They're people who you'd invite over to hang out with. Anytime I move from here on out, as long as they're still in the business, I'm asking for them specifically. I highly recommend them. HIGHLY.

Terrible service. Actually no service. (2) movers were supposed to meet me at 11:00 today. They never showed up! I called to complain and just got apologies. Offer to reschedule for another day. Ha! I’d already rented a truck and sat there for 3 hours. They’re hopefully going to give me a refund for the truck but what about my time? And now I’ve got to do this all over again. But not with this worthless company.

They are liars and will do anything to get your business. Once they get your business you mean nothing to them and they will pass you on to the actual company who does your move

Paid over $600 for 4 men to come to our 3bedroom house and load our 26ft truck. After the minimum hours and only loading about 2/3 of our house, the men claimed our 26ft truck was COMPLETELY full and that there was no way anything else could fit. We were able to fit everything they loaded on the truck into a single car garage. The guys had no idea how to efficiently load a truck. They loaded our boxes before furniture, they didn’t pad our furniture pieces, and they didn’t even try to arrange our stuff so that more would fit. They basically made one layer and called it quits. They left pieces of our furniture scattered around the house (I found legs to our sectional in three different rooms) and they left hardware to our infants crib just laying on the floor. Because of their inefficiency, we had to rent a separate U-Haul truck, take an extra day off work, pay for additional childcare, and complete the move ourself. The company advertises a team of “friendly, skilled movers”. The workers they provided were NOT skilled. A quick google of “how to load a moving truck” gave us more skill than the men they provided. Bellhop gave us a pathetic 15% off our bill despite our additional trouble. STAY AWAY FROM THIS COMPANY

I moved from Houston, TX to Columbus, OH. During the move, the movers did not communicate and completed shattered my marble dining room table. Apparently, one of the movers had unscrewed the base from the top and didn’t tell the rest of his team. One of the other team members bumped into it, shattering it all over my floors in my house. This table was almost $1700 and only a year old. They also didn’t removed the chunks of marble that they shattered and just left it in my house. I had to find someone on my own to move this out of my house. I reported everything to Bellhop and they are only offering me $141 for my table that cost me almost $1700. This was complete negligence on their part and disrespectful to offer only $141 for shattering my dining table. I had told the team countless times that it’s my favorite piece in my home and I made design choices around the table and was the one thing they managed to completely destroy while it was still in my house. It never even made it to the truck. The Bellhop team said they go by weight and is why the offer is so low. This should not apply to items that are completely mishandled and the cost to replace the item is significantly higher than their weight system. I am in the process of filing in small claims court in order to recover my funds. I would stay far away from this company.

Bait & Switch... Told them what I was moving, where & when. Told them my previous quotes, they said they can do better. Quoted me $3500 & said I had to give them a non refundable deposit. No problem, I won't be canceling. But when you call me 3 days before the move & ask for photos of the stuff being moved, you then say it will be $6000!! Said the items I told them was put into a computer to generate the size truck needed. 1 told them to figure on a 2br home even though it's a 1 bedroom due to items I have in storage. Since the computer told them I needed a 20' truck that was the price they gave me. The pics had them change their mind & now say I need a 26' truck. They won't refund the $1750 deposit. If they told me it would be $6000 from the start I wouldn't have given them a deposit. It was their mistake. I wouldn't be canceling if it was the price they originally quoted. They said they can still move my things for that price but only what will fit on a 20' truck. That is not how you do business. I'd understand if I was just canceling to cancel but I'm canceling because you now want to charge me double. Now they get $1750 for doing nothing. Oh let me add that they wouldn't take credit card for payment had to be cashapp or venmo. So i couldn't dispute the charge. They know exactly what they are doing. Total SCAM! Good job Bellhop, hope your parents are proud of you. DO NOT use this company to book your move!

If I could give no stars, I would. Bellhop moved some of our heavier items (washer/dryer, 2 fridges, a treadmill, etc) in July 2023. The truck was almost 40 minutes late arriving because Bellhop dispatch sent them the wrong address. The team arrived with no tools (blankets, straps, furniture or appliance dollies, etc.) so they were ill equipped to handle a move of any kind. One of their movers dropped our washing machine not once but TWICE. The first time, I was assured the washer was fine/not damaged, the second time, the mover dropped to the ground and rolled around like a scalded dog because he dropped (not placed) the washer on his toe. Not only did they drop the washer, they dropped a treadmill on hardwood floors, they also dropped/damaged a chest of drawers. I'm now battling back/forth with their customer service team lead, Jack D***, regarding the broken washer. An initial claim was filed against the other items, which had noticeable damage. That claim was "closed" and Bellhop is refusing to address the issue of the broken washing machine (the entire drum was broken away from the inside of the washer, due to their negligence) because the first claim was closed. We were not aware of any damage to the washer since it was placed in storage, by their movers, with the assurance it had not been damaged in their possession. Bellhop is unwilling to consider that additional damages were found when the items were retrieved from storage. Their policy that one claim submittal, particularly when their employees assured us the washer was not broken yet it was, is faulty and pathetic customer service. The alleged settlement was of no monetary value. They took a reduced moving bill, increased the price tag again, then deducted the alleged "settlement" from that number. We never saw a dime to replace the things they damaged. When you're out additional money because they send ill equipped, incompetent staff who broke your goods, don't say you weren't warned. RUN.

I got invoice for two trucks and five guys in the amount of $1700 with a deposit of $175 for five hours for a move of a 4 bedroom house to start at 11/26/2023 around 8:00 am.. On 11/24/2023 got an email from company stating credit card was declined and to call the company as soon as possible due to the move would be cancelled. I called the company and they wanted all the money paid up front before the move date. It was then payed. but I was skeptical. Four guys showed up but only one truck was available that arrived around 8:30 am the morning of the move. The four guys were scheduled for 5 hours only. I had to pay another company to move the rest of my property from the house in on a days notice. Called the company during the time of the first day move and they couldn't do anything to help. Stay away from this company!!

Bellhop did a great job with our move from Atlanta to Nashville! It was a one-day move where it took them 1.5 hours to load up the truck (2 guys) and 1.5 hours to unload the truck with 3 guys. They were professional and showed up on time. They even safely packed up some art and wall picture frames for us on the spot. Nothing was damaged.