Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Jeep Cherokee from Jeep Chattanooga in 2022 brand new, I bought the extended warranty. I have maintained regular maintenance on the vehicle. The vehicle has been brought in before and I was offered a loaner vehicle. They have had to replace the battery already. The other day after getting my oil changed, my check engine light started flashing and my engine completely shut off while driving down the road with me and my child in the car and almost caused us to wreck. I had to have the vehicle towed there. I called Jeep and no one would answer. I left voice messages for a whole day before anyone contacted me back. When I was contacted back, Jeep told me that the vehicle was outside the manufacturers warranty that covered 60,000 miles. The vehicle has 62,000 miles on it. They told me there is nothing they can do about a loaner or a rental car because they have nothing to do with the vehicle anymore. I spoke to the service manager who was extremely rude and took my complaints personally, and started arguing with me about how customers can’t think that if they are right outside the warranty, they are going to get a loaner vehicle. Not only did I suffer an extreme panic attack after the engine shut down while driving because I thought me and my child were going to die, but I also now have missed work, missed days at nursing school and have no way to take my child to school and her school has no bus. I can not believe the way we have been treated about such a serious safety issue, that so many others with the same make and model have experienced. This whole situation has caused us serious emotional and financial distress. I contacted Jeep customer service instead of the local dealership because I could not get anyone to answer at the dealership and the manager I spoke to said they would reimburse the dealer for the rental car and that they were trying to get any kind of resolution but the manager at Jeep is not willing to do anything at all to help

  Business Response

  Date: 04/22/2025

  Business Response to BBB Complaint
  Crown Chrysler Jeep Dodge Ram – Chattanooga, TN
  RE: Complaint ID #******** * ****** *****

  
  We appreciate the opportunity to respond to Ms. ****** complaint and would like to address the concerns raised with complete transparency and professionalism.
  The vehicle in question, a 2022 Jeep Cherokee, was towed to our service department on April 10, 2025. Prior to this visit, the last recorded service at our dealership occurred in November 2023. Upon receiving notification from ********** regarding the incoming vehicle, we were advised that the customer was experiencing financial hardship and requested assistance with a rental vehicle.
  At that time, we informed ********** (the “Manufacturer”) that the vehicle had not yet arrived at our facility. Once the vehicle arrived and the customer signed the repair order, we initiated the diagnostic process. It was determined that the vehicle had 62,814 miles on the odometer, exceeding the manufacturer’s powertrain warranty, which expires at 60,000 miles. However, the customer had purchased a third-party extended warranty through ***, which begins after the expiration of the manufacturer’s coverage.
  Initially, ********** had believed the vehicle had significantly fewer miles (approximately 40,000) based on their system data. Once the actual mileage was confirmed, ********** advised that they could only assist with a rental vehicle if repairs were covered under the factory warranty. At that point, we began working with the customer’s *** extended warranty to explore coverage options, including potential rental assistance.
  On April 11, the customer sent a message to our service advisor expressing dissatisfaction and stating their intent to file a complaint. Our Assistant Service Manager, *****, promptly reached out to explain that while the *** warranty typically offers rental car reimbursement, it requires completion of diagnostic procedures first and generally only approves up to five days of rental coverage. Unfortunately, during this conversation, the customer became verbally abusive and terminated the call.
  Subsequently, we spoke with Mr. ******* *******, who is listed on the repair order. Mr. ******* was courteous and receptive during the conversation. We clearly explained that the vehicle was presented with significant mechanical issues, including extremely low oil levels, a coolant leak, misfire codes, oil actuator codes, and a faulty coolant sensor. We informed him that once diagnostics were complete, we would contact *** for both repair and rental car approval. To assist during this process, we also arranged for a rental car reservation through **********, which Mr. ******* appreciated.
  Following inspection by our Shop Foreman, it was determined that the engine would need to be replaced due to low compression in cylinder #1. We left Mr. ******* a voicemail on April 16 advising him of the diagnostic results and informing him that the warranty company requires documentation of the last four to five oil changes to verify proper maintenance as a condition of claim approval. An email was also sent to the address we have on file. Currently, we are awaiting a response from either Mr. ******* and/or Ms. *****.
  While we fully understand the emotional distress involved in experiencing a major vehicle breakdown, particularly when children are involved, our team has made every effort to assist within the limits of the warranty contracts and manufacturer guidelines. We regret that the customer did not feel supported during this time and thought their feedback was not taken seriously. However, we respectfully maintain that our staff acted in good faith, followed proper warranty protocols, and remained professional despite challenging interactions.
  Crown Chrysler Jeep Dodge Ram remains committed to customer satisfaction and will continue working diligently with the warranty provider to ensure the customer receives any eligible repairs and benefits under their coverage.
  Sincerely,
  
  ****** *******
  General Manager
  Crown Chrysler Jeep Dodge Ram
  Chattanooga, TN

  
  

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Ram 3500 had a factory recall due to improperly published torque values that could result in cracked studs. I took my truck to the Dodge dealership on ******* **** in Chattanooga to be serviced. I have trustingly taken my truck to this location for prior factory recalls. I have never had an issue with them until now. My truck was dropped off Tuesday, February 25, 2025 as scheduled. When I arrived I was informed there was no record of my appointment. I was able to show several emails proving I had an appointment to drop off my truck. I was told to leave my truck with them that they would work it in. Around 3:30pm I received a call telling me my truck was making a noise in the rear end and that the studs were fine no need to be replaced. I was not able to pick up my truck because it was so late in the day so I picked it up Wednesday morning at 8am when the service department opened. My truck had been left unlocked all night with the windows down. I know this because my key were in a lock box with the receptionist. She had to unlock the box to give me the key. Driving home I noticed my ABS light was on I called the dealership and spoke to ***** *****, Supervisor. He told me bring my truck back to them at 8 am Thursday, February 27, 2025 and he would have my truck looked at and repaired first thing. We had a long conversation and he knew I was not at all happy about the way my truck was left in there care overnight. So at 5am I leave for work on Thursday I make it maybe four miles when it feels like my front driver tire is going to fall off. When the technician at the dealership looked at my studs he did not put the bolts back in the brake caliper it is metal to metal on the rotator . I now spoke to another service manager also named *****. He is refusing to take responsibility for the tech’s mistakes. I’m at a loss here and need help. I am only asking they fix there mistakes. I can’t drive my truck and getting a Ram 3500 dully towed was not an easy task.

  Business Response

  Date: 03/11/2025

  Re: Response to Complaint – Mr. ***** ******
  Dear Better Business Bureau Representative,
  Thank you for bringing Mr. ***** ******’s concerns to our attention. We take customer feedback seriously and appreciate the opportunity to respond to his complaint regarding the service performed on his 2014 Ram 3500 at Crown Chrysler Dodge Jeep Ram Chattanooga.
  Mr. ****** brought his vehicle to our dealership on February 25, 2025, for Safety Recall Y26, which pertains to the inspection and possible replacement of wheel studs. Our factory-trained technician thoroughly performed the required recall procedures and determined that no wheel studs needed to be replaced. Consequently, no further action was necessary regarding the recall and the tire and wheel assemblies were reinstalled. Mr. ****** was notified that his vehicle was ready for pickup by the promised time of 5:00 PM.
  During the vehicle’s test drive, our technician noted an unrelated grinding noise, which was documented and communicated to Mr. ****** when he picked up his vehicle on February 26, 2025. Mr. ****** declined our suggested inspection to determine the cause of the grinding noise.  Mr. ****** later contacted our service department, stating that his ABS light had turned on. As a courtesy, we scheduled an inspection for the following morning. However, on his way to the dealership, he reported experiencing an issue with the front driver-side brake caliper. Upon inspection, it was discovered that a caliper bolt was missing, causing the brake caliper to come into contact with the rotor.
  We have carefully reviewed Mr. ******’s concerns, and after speaking with our technician, we can confirm that the recall process does not require the removal of the brake caliper unless the wheel studs are found to be damaged. Since the studs passed inspection, the brake caliper was never removed or adjusted by our technician. Additionally, Mr. ****** acknowledged that he had personally performed a brake job on his vehicle a few months prior, which would have required him to remove the caliper. Given this information, we cannot assume liability for the missing caliper bolt.
  Regarding Mr. ******’s concerns about his vehicle being left unlocked overnight, we sincerely apologize for this oversight. Our team strives to ensure that all vehicles in our care are secured properly, and we regret any inconvenience this may have caused.
  While we are unable to cover the cost of the necessary brake repair, we value Mr. ****** as a customer and would like to offer him a discounted repair quote should he choose to have the work completed at our dealership. We remain committed to providing quality service and hope to resolve this matter in a fair and professional manner.
  If Mr. ****** has any further concerns or would like to discuss this matter in more detail, we encourage him to contact us directly. We appreciate the opportunity to address this situation and look forward to assisting in any way we can.
  Sincerely,
  ***** *********
  Chief Financial Officer
  Crown Automotive Group
  Crown Chrysler Dodge Jeep Ram Chattanooga

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refused to honor warranty on repairs done to my Jeep.

  Business Response

  Date: 01/13/2025

  We are investigating this concern and request additional time to complete our research.

  Thank you,

  ***** *********

  Chief Financial Officer

  Business Response

  Date: 01/17/2025

  We have been in contact with Mr. ***** and have come to an amicable conclusion to his concern.

  Thank you,

  *** *******

  General Manager

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 2023 I bought a 2018 Chrysler 300 I love the car it’s beautiful! After having the car only 10 days the sunroof started leaking pouring water in the back seat I took the car in they said they would handle it free of charge! I was told they had to order a new sunroof they would call me when it came in so I patiently waited it had been almost 30 days had not heard from **** the service clerk I was dealing with he told me to drop off the car the part was in ! This is wear everything goes south! I drop off the car and they keep it for more than 30 days said the part came on broken so they reordered come to find out that the track the roof sits in is rusted out and need to go to a body shop the body shop is booked out 3 months well here it is may 2024 my roof still leaks if I hit a bump on the interstate the whole sunroof pops up how is that safe?? The only thing they did right was gave me a loaner vehicle that the day I returned it a rock from the tractor trailer in front of me kicked up a rock and cracked the windshield! My auto insurance paid for the windshield. Today I take the car in for scheduled maintenance and was told that they will Not fix the sunroof nor will they honor my extended service policy until I pay my insurance deductible of $500! Well right now I have a ton going on I have a mom die if if cancer a house that is having the floors replaced and I am a widow so I don’t have a ton of money this house work has me very strapped I asked to make payments they said yes but will not honor any and all contracts until the money is paid in full!! I have been very patient with them why do they have to be so ****** to me???

  Business Response

  Date: 05/29/2024

  We are happy to work with the customer, she does owe the $500 and we collect all past due funds prior to working on future repairs.  The customer, according to her complaint has prioritized her finances outside of her obligation to us.  But Certainly we will stand by our promises to help the customer

• Initial Complaint

  Date:01/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sales team at Crown misrepresented their position on a used bmw they sold us. They failed to disclose that they only possessed one key fob until all of the paperwork was signed, the deal was completed, and the one key was being handed over . When we raised the exception about one key we were comforted with the sales team’s assurance that they would “work on getting the other key from the previous owner ”. We stated that we wanted two key fobs and were under the impression we would be getting two fobs. After several follow ups with crown including both the sales team , sales manager, and general manager we have no additional key fob. We initiated 4 calls before getting any feedback regarding the key. It is now 30 days past our purchase. The customer service sentiment from the GM at crown is that they will not participate in helping us get another key fob other than calling to get a quote from bmw. The environment at crown is indeed customer focused but we submit that this is a problem with their sales process. The settled sales paperwork has us agree that crown owes us nothing at point of sale unless expressed. The paperwork did not disclose the number of fobs and upon receiving the key we definitely took exception at the oversight and the timing . We most certainly wouldn’t have taken the position of being “owed nothing” if given the proper disclosures of the as is condition. Furthermore we would have adjusted our position if it weren’t for the sales teams promise to resolve this problem and our confidence that they would do so.

  Customer Answer

  Date: 01/05/2024

  My complaint is regarding the businesses failure to disclose information that would otherwise have impacted our willingness to purchase the vehicle or the agreed purchase price . It also centers on our voiced complaint before leaving the dealership and their promise to resolve the issue. They shouldn’t have offered to get the key as a resolution to our complaint. This too is misleading. I expected the dealer to deliver. As a consumer I acted on good faith.  Their only reply is the previous owner says they don’t have it.
  
  As for the process
  1. We read through all of the paperwork prior to signing. I even paused to ask about the single release form saying they “owed us nothing “ which at the point of signing was true. However became untrue at point of delivery because of the missing information.
  
  2. At point of sale we asked reasonable questions about the condition of the vehicle including whether or not all accessories were present. The answer was yes. 
  
  3. Only a few small defects were pointed out “as the only thing we see is wrong with this car”. We Accepted the price and vehicle with the issues that were shown to us at point of sale. Again the missing key was not found until they handed us 1 key and we asked for the other.

  Business Response

  Date: 01/20/2024

  We are working with the customer to come to an amicable solution.

  Sincerely,

  *** ******* 

  General Manager

• Initial Complaint

  Date:12/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car purchased new. Used oil from day one. They have tested this car 3 times and say it’s exceptable. It’s using 1 quart every 1,000 miles. That is unacceptable. I want this problem fixed and they are refusing to. This car has a recall for this exact problem.

  Business Response

  Date: 12/27/2023

  We have contacted Ms. ******* and scheduled an appointment on January 9, 2024 for a comprehensive oil consumption test per the procedures outlined by the manufacturer.

  Thank you for the opportunity to respond to Ms. ********* concern.

  Sincerely,

  *** *******

  General Manager

   

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had an oil change completed at the dealership. Several months later we went to have the oil changed again and found out that they had damaged the oil plug at the oil pan and could not be take out normally and the entire oil pan needed to be replaced. We had the work done at the garage servicing the car and called the dealer to see about getting some compensation for the damage done. The dealer is taking no responsibility and and will not even discuss a compromise. We had no way to determine if this was done wrong., Their team did not complete quality checks and in light of the damage is feigning and responsibility. This is not the actions of a reputable company who should stand behind their service work. I have all the parts and they did not even want to see a picture which would have confirmed the work completed incorrectly. I am now out $300 due to their incompetence.

  Business Response

  Date: 11/20/2023

  We have contacted Mr. ******* directly and have come to an amicable agreement.

  Thank you for the opportunity to respond to Mr. ********* concern.

  Sincerely,

  *** *******

  General Manager

   

   

  Customer Answer

  Date: 11/29/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for taking time to assist. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/24/23 we had to pay 864.69 for parts/labor for our 2021 Jeep Grand Cherokee which we bought new from crown and which only had 12000 miles and was under full warranty.

  Business Response

  Date: 09/29/2023

  9/29/2023
  
  Re: Complaint ID ********
  
  To whom it may concern,
  
  The vehicle of concern, VIN# *****************, was towed to Crown on 03/16/2023. The complaint provided by the customer was “Car will not start.”
  
  A factory trained and certified technician confirmed the customer complaint. The initial findings were that the main battery and the auxiliary battery were both dead. In addition, the fuse array was open. Both batteries and the fuse array were replaced under factory warranty. After the replacement of these components, various systems necessary for starting and operating the vehicle would not power up. An under the hood inspection revealed the presence of rodent nest. Our technician began extensive inspection of the wiring and diagnostics of components related to a no-start condition. Ultimately our technician removed the instrument panel and headlamp dash harness. In this area behind the dashboard, he discovered damage to the wiring which was caused by rodents. We advised the customer that the associated problems, including “no-start”, were caused by rodent damage, and therefore would not be covered under factory warranty. We provided an estimate for the repair of their vehicle. Once we received authorization from the customer we proceeded with the repair as authorized. The rodent damage did not occur while in our possession. The damage was pre-existing, and was the cause of the complaint for which the vehicle was towed in.
  
  Crown considers the satisfaction of our customers to be of the utmost importance. It is due to our commitment to customer satisfaction that we agree to a goodwill reimbursement of $864.69 as requested by ******* *******.
  
  Sincerely,
  *** ******* *** *******
  General Manager
  Crown CDJRF

  Customer Answer

  Date: 10/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased a 2019 Toyota from Crown in Cleveland. Mr Chancey D****** snuk a theft warranty on my loan for $595 without me knowing about it, Been calling for 3 days no one will return my calls. Said theey would look into it. Basically I feel that he just stole $595. from me

  Business Response

  Date: 05/08/2023

  Tell us why here...

  I want to thank you for the opportunity to respond to Mr. ****’s concern. 
  I have spoken personally to Mr. **** regarding the transaction in which we came to an agreement to flat cancel the product coverage.  We have submitted the appropriate paperwork for the cancellation of the product.  The flat cancellation of the product will generate a full refund of the product purchase price.  Due to the requirements of indirect lending agreements signed by Mr. ****, the co-buy and Crown Chrysler Dodge Jeep Ram (“Crown”), the full refund must be submitted to the indirect lender (bank).  The indirect lender will apply the refund amount submitted by Crown to the outstanding vehicle loan balance. 
  Crown emphatically denies Mr. ****’s allegations of sneaking the warranty on the loan without him knowing.  We are in possession of forms and contracts indicating the presentation, acceptance, and approval of the loan terms, purchase terms and product(s) purchases, as proven by Mr. **** and co-buyer’s signature of such.
  It appears that Crown has fulfilled Mr. ****’s request for a refund, as noted in the “Desired Settlement” section of your communication.  Thank you again for the opportunity to respond.
  
  Kindest regards,
  
  Bob G******
  ******* *******
  Crown Chrysler Dodge Jeep Ram - Cleveland

  Customer Answer

  Date: 05/08/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 30 my ex wife had my car towed to 2120 Chapman Rd, Chattanooga, TN 37421. She stated that it was over heating. I was out of town so I instructed her on the procedures to take care of it. I called my warranty people to make sure I was still covered for engine & transmission. (I am still covered). I call the dealership 3 times. Once was to make an appointment for services. I got an automated system. 2nd call was to talk to a real person at dealership. It with to their call center. The rep sent me to a voicemail box so I left a message. The 3rd I wanted to talk directly to the mechanics. They sent me to the same voicemail box. I left another message with my name number & my cars make and model (blue 2013 dodge charger) Feb 2 I missed a phone call for said dealership by 2 mins. I immediately call back and got their Voice Mailbox. A few hours later my ex wife screenshots me messages she received from Dodge. (Your appointment has been set for Feb 21) she also received a text saying it's a diagnostic charge of $179.95. I told her that fine send them the warranty information and they will cover that. I call my warranty company to let them know dodge should be calling them what are the next steps... They said they had to send and inspector to check to verify that the case is the engine. Feb 9 ex wife received a message saying waiting on warrantys decision. I call my warranty they did receive any information for the dealership they are waiting on them. Feb 16 ex wife received a message that said finally talked to the warranty people you have to authorize a tear down of the engine to show malfunction. I approved. Feb 21 appointment day Feb 23 I can my warranty for an update. They told me their report said mechanic said blown head gasket their inspector arrived and didn't see evidence of it. Feb 27- march 3rd I'm calling their call center to get in touch with a manager. Mar 16 I arrived back still nothing about my car. I'm back in town. It's March 23rd now.

  Business Response

  Date: 04/06/2023

  Thank you for the opportunity to respond to Mr. *****'s concern.
  I apologize for the delay in my response. The Crown Chrysler Dodge Jeep Ram Chattanooga Service Department has been working diligently with the Mr. *****’s ******** Warranty company so they can properly adjudicate Mr. *****'s claim.  We have submitted all of the requested information and are awaiting the warranty company's response.
  
  We will contact Mr. ***** as soon as we receive notification from ******** Warranty Services.
  Kind regards,
  Ken N******
  General Manager
  Crown Chrysler Dodge Jeep Ram Chattanooga