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Find a Location

Mountain View Chevrolet has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMountain View Chevrolet

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/1960

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    The company specializes in new and certified pre-owned and pre-owned vehicles for sale to the public. They also purchase vehicles from individuals for inventory. The dealership offer auto repair and services for General Motors' models as well as other makes and models.

    Business Details

    Location of This Business
    310 E 20th St, Chattanooga, TN 37408-2721
    BBB File Opened:
    1/1/1960
    Years in Business:
    17
    Business Started:
    4/24/2007
    Business Started Locally:
    1/1/1960
    Business Incorporated:
    4/24/2007
    Accredited Since:
    1/1/1960
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 11160 for this business, issued by Department of Commerce & Insurance/TN. The expiration date of this license is 1/31/2025.

    These agencies may include:

    Department of Commerce & Insurance/TN

    500 James Robertson Parkway, Davy Crockett Parkway

    Nashville TN 37243

    (615) 741-2241

    https://www.tennessee.gov/commerce

    BBB records show a license number of 16206 for this business, issued by Department of Commerce & Insurance/TN. The expiration date of this license is 6/30/2025.

    These agencies may include:

    Department of Commerce & Insurance/TN

    500 James Robertson Parkway, Davy Crockett Parkway

    Nashville TN 37243

    (615) 741-2241

    https://www.tennessee.gov/commerce

    Type of Entity:
    Corporation
    Alternate Business Name
    • Mtn. View Chevrolet
    • Mt View Chevrolet
    • MTW Acquisition, Inc.
    Hours of Operation

    Primary

    M:
    9:00 AM - 7:00 PM
    T:
    9:00 AM - 7:00 PM
    W:
    9:00 AM - 7:00 PM
    Th:
    9:00 AM - 7:00 PM
    F:
    9:00 AM - 7:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    Closed

    Sales

    M:
    9:00 AM - 7:00 PM
    T:
    9:00 AM - 7:00 PM
    W:
    9:00 AM - 7:00 PM
    Th:
    9:00 AM - 7:00 PM
    F:
    9:00 AM - 7:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    Closed

    Service

    M:
    7:30 AM - 6:00 PM
    T:
    7:30 AM - 6:00 PM
    W:
    7:30 AM - 6:00 PM
    Th:
    7:30 AM - 6:00 PM
    F:
    7:30 AM - 6:00 PM
    Sa:
    8:00 AM - 4:00 PM
    Su:
    Closed
    Business Management
    • Mr. Randall Hebert, Owner/Operator
    • Mr. Larry White, General Manager
    Contact Information

    Principal

    • Mr. Randall Hebert, Owner/Operator

    Customer Contact

    • Mr. Randall Hebert, Owner/Operator
    • Ms. Jeanine Clark, Administrative Assistant
    • Mr. Clay Watson, Executive Manager
    • Mr. Larry White, General Manager
    Additional Contact Information

    Fax Numbers

    • (423) 267-3058
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/16/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I bought a 2021 chevrolet colorado LT extended cab from mtn view chevrolet and it didn't come with back seats and I asked the salesman if I could get seats for the back and he told me that I could. I messaged him about it every day and he told me he hasn't had time to get with the maintenance department to see if I could. After a week he told me that I couldn't get seats at all and that I might be able to get aftermarket seats. I checked on after market seats so now I can't ride my children in this truck that I bought and I work hard for my money and I can't carry my children in it legally and I went back to mtn view chevrolet to try to get something else that will benefit me and my children and they told me there isn't anything that they could do about it.
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Regina W

    1 star

    05/20/2024

    Mt. View Chevrolet advertised a vehicle as "certified" on ********** and other places. I asked ********** to send them my info and Mt. View contacted me the next morning. They told me everything was working on the vehicle and they could bring it two hours to me. I asked them for a video and to try everything to make sure it was all working. They sent me the video and assured everything worked perfectly. When I asked if I could have Lemon Squad come by and inspect it before they brought it to me, they said they had already given it a thorough inspection themselves and that it has a 6 mo 6000 mile warranty on the powertrain. I asked several other questions and they never told me about the cars problems. They told me there was no room for price negotiation as it was at the bottom. I asked for the "out the door" price and they would not give it to me. They wanted to bring me the car and let me drive it first. I asked 3 times for a copy of the car inspection. I didn't want them to bring it until I had it inspected and I didn't want to pay for a Lemon Squad inspection until I had seen Mt. View's own inspection. On my 3rd request for a copy of their inspection they finally told me that they could not send it to me. Finally they told me there were two problems they would not pay for: 2 bent wheels and the non-functioning front camera. They were willing to bring me a car for $40,000 without telling me about the damages until I made them give me the results of their inspection and the cost of repairs... and then they said they had priced the car accordingly. This is clear dishonesty and bait and switch. Not honest people who care for others at all.

    Mountain View Chevrolet Response

    05/30/2024

    Our records show that from the time your lead came into our system on 5/19/2024 until late afternoon of 5/20/2024, our team answered all of your questions by sending videos, text messages and phone calls. You were sent the out the door numbers and given all of the information from our service inspection as well. You decided that our vehicle wasn't the one for you, and that is OK, but in no way did we mislead you.

    Local BBB

    BBB of Southeast Tennessee & Northwest Georgia

    BBB Reports On

    BBB reports on known marketplace practices.

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