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Business Profile

Online Retailer

Shop Nichole Jacklyn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business charged my account $31.98 UNAUTHORIZED! I have emailed her numerous times and she will not respond.

    Business Response

    Date: 10/17/2022

    Hi!

    My name is Nichole Jacklyne S**** and I am the owner of Shop Nichole Jacklyne LLC. I have reviewed the complaint from this customer and the emails they have sent prior to filing. ***** ***** has claimed "unauthorized purchase" because their child ordered from my business without the parents permission. In my store, we have clearly stated in our FAQ that for these circumstances, we cant offer a refund. We have also laid out our shipping policies in our FAQ and listing descriptions. I have attached proof of the immediate shipment on our end, as promised in our shipping guidelines, as well as delivery proof. I understand the customer is frustrated and feels this is unacceptable, but as a small business owner I am not able to give refunds for situations like this. As the owner of Shop Nichole Jacklyne LLC, I take pride in always doing the right thing, wether that be sending out replacement product, gift cards, or even discounts off next purchases. However, I am financially unable to refund customers for order issues like this where customers lack accountability for the access children have to their credit cards. 

    Please contact me personally to discuss further: 231-740-5220. I would be happy to offer a discount off a next purchase or gift card to this customer, but I would appreciate this case to be disputed through the lens of small business owner that feels financial losses much greater than large corporations. 

    Business Response

    Date: 10/21/2022

    I refunded customer for her order, despite this being an order 100% delivered and completely authorized by the customer to now have taken money from a small business. 

    Customer Answer

    Date: 10/24/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

Shop Nichole Jacklyn is NOT a BBB Accredited Business.

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