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Business Profile

Utility Water Company

First Utility District of Hawkins County

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/31/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were in California visiting our son from May 1st until July 29th. Despite not being home and turning off our main water line to our house in our crawl space. First Utility District refused to stop sending us our "minimum water bill" of $26 even though our bill showed zero usage. Their only option to avoid this bill was for us to formally disconnect and pay a large fee to reconnect service. Other water companies like in Scott County Virginia will waive your minimum bill if you are not home and have zero usage. FUDHC Practice of charging you for a service you aren't using amounts to extortion and is a mafia type practice. They charge more for water than water companies in California. See attached.

    Business Response

    Date: 08/08/2023

    The First Utility District of Hawkins County does have a water minimum bill of 0 - 2,000 gallons ($29.09) set by our Board & has been for many years.  If the service is active, which sounds like this customers was (the customer turning their main valve off does not count as being officially cut off by the FUDHC) -  they are responsible for the minimum bill payment.  If a customer wants to turn the water off for a specific time period, they can contact FUDHC & we officially get an end reading off the meter & will stop billing them after that reading until they call and ask for their service to be reactivated which is $15.00 (lower than a minimum bill).   I hope this clears up any misunderstanding & if we can be of further assistance, please let us know.   

    Sincerely, 

    FUDHC

First Utility District of Hawkins County is NOT a BBB Accredited Business.

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