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Business Profile

Gun Dealers

The Tactical Edge

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order, they were working on it for a while, then just stopped. They said they were working on a refund for me afterwards. Now they don't respond and ignore emails and phone calls on the topic.

  • Initial Complaint

    Date:08/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jun 10, 2023, I placed and paid in full (via **** credit card) an order (Order # ****) to purchase from Tactical Edge-Arms of **********, ** (aka The Tactical Edge) one (1) 13.7 Metal Mulisha Trooper 1/7 Mid Length 5.56 Rifle for $1,399.99 + $25.00 Shipping = $1,424.99. I contacted The Tactical Edge on numerous occasions over the last 6+ months via emails, voicemails, and their website Contact Us to obtain a status or refund on order # ****, without any update. All these inquiries were initiated by me as the customer, given no contact or information was provided by a Tactical Edge representative, excluding a request for a FFL. On February 28, 2024, my selected ***, ************* in ******, ** provided his FFL license as requested to ********************** order group email, without any response.I exchanged a couple emails with the CEO, ****** ******, between 10 - 26 June 2024, including sending him a copy of my order confirmation (# ****) as requested, without any response.Given Tactical Edge-Arms is unable to deliver the specific rifle or provide any information on Order # ****, Im requesting a full refund of $1,424.99. As of August 27, 2024, no representative from Tactical ********* has contacted me via email, cell phone, or home address to resolve my request for a status or refund.Attached are my order confirmation, emails between myself reply and ****** ******, current rifle advertisement from website, my most recent email and Contact Us message sent July 9, 2024, and a photo of my orders from my website login.Thanks in advance for your assistance to resolve this issue and please let me know if you need any additional information from me.Regards,**** W. ********

  • Initial Complaint

    Date:03/07/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All of the negative reviews about this company are accurate. I purchased a muzzle brake that was listed as in stock. I emailed and called the company several times to ask when I could expect the item as I heard nothing from them. They basically gave me the run around for 5 days telling me they were moving to a new warehouse. Every time I call they basically said we just sell merchandise, we dont have anything to do with the online store. This is not accurate. This company has been holding my money hostage after I have asked for a refund 5 different times now. The store manager is always, on the phone or not in store. F*** these people. Please dont waste your time or money with these fraudsters.

  • Initial Complaint

    Date:11/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a firearm from The Tactical Edge online store to have shipped to my FFL. This purchase was made in September of 2020. I had read a few articles about how great of a company they were, how awesome their products are, and how helpful their service was. This coupled with the fact that I, 100% support veteran owned and ran companies, I paid well over $2K for a firearm. Since then, I have been lied to about timelines, lied to about the status of my firearm, and lied to about the responses that I would be receiving. I have had multiple email exchanges with multiple different people, all assuring me that they would get me an answer within a week, there have been several month long weeks. Upon ordering, the firearm was supposed to be shipped within 5 days. Then I was told 5 months. I've now been waiting over 3 years for their services to be rendered. I was told in an email that I cannot have a refund, and all they could do was give me store credit, which doesnt seem too helpful. After having waited over 2 years I then ask for a full refund, plus interest, because they have had my money for years, making money with my money. For this I was told I was out of line. I would love to have my firearm, but if I can't have that, my money is in need of being returned. This is not a company of good values.

  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ORDERED A RIFLE FROM THEM AND ALL I RECEIVED WAS REASONS WHY ITS NOT ****** SHIPPED. THE LATEST EMAIL I RECEIVED AFTER ALMOST 3 YEARS WAS IT WAS GOING TO BE SHIPPED ON SEPTEMBER 12 2023. TO DATE I HAVE NOT RECEIVED IT. I HAVE BEEN LIED TO FOR OVER 2.5 YEars i have requested a refund that they will not give

  • Initial Complaint

    Date:02/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concerned.I placed an order online for a rifle through The Tactical Edge website while I was in *********** in October of 2020. I knew at the time of the purchase the supply chain was extremely stressed especially in the firearms industry so I purchased realistically expecting to receive my rifle in the next **** months. It has now been almost 28 months since I have placed that order. I have had direct correspondence via email with both the orders department and the *** ********************************* throughout that time. Numerous time I have been blatantly lied to and given false timelines on when I would receive my rifle.After over two years of correspondence I am no longer able to reach anyone at the company. The Tactical Edge has essentially stolen my money. Meanwhile, their own website advertises new rifles in production and on their storefront shelves. As a member of the Special ******************** I feel my kindness and willingness to empathize with the supply issues has been taken advantage of. My final option at this point seems to be a legal complaint against the company. My desire is for The Tactical Edge to:1. complete the job within 30 days or/2. fully refund the purchase

    Business Response

    Date: 02/25/2023

    We are working diligently to get all orders caught up from our Covid backlog. Feel free to give us a call at ************ and well give you the latest ETA on your order.

     

    thank you

    Customer Answer

    Date: 02/27/2023

     
    Complaint: 19405539

    I am rejecting this response because:

    This is the same excuse that has been given to me by The Tactical Edge multiple times. On several occasions they have promised my rifle would be completed and shipped within in weeks yet have failed to deliver. They have now had my money for 28 months. No company in the firearms industry has a 28 month lead time. I either want a refund or my rifle delivered within the 30 day time frame. Any result other than that will ****** legal action against the Tactical Edge.

    Sincerely,

    *********************************

    Customer Answer

    Date: 02/27/2023

    Furthermore, If you call the number provided it directs you to email them. You will not be able to speak with anyone on the phone. As I mentioned previously The Tactical Edge has failed to respond to the last several emails I have sent them in regards to my order.

    Business Response

    Date: 02/27/2023

    This is the best we can do with the restructure of order fulfilment 

  • Initial Complaint

    Date:11/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a $2000 rifle on 04/21/2021. Their website advertised a military discount on the product I ordered that they didnt honor. A 6-8 lead time was advertised when I purchased it. After corresponding through email in October of 2021, I was told my rifle would be complete in November. The orders email address I was in contact with stopped replying in January of this year.I called them in April this year and was thoroughly reassured my rifle would be complete within 2 months at the absolute longest. They stopped answering their phone after this and continued not to reply to emails.I went to the tactical edge store front in June, which claims to have no information relating to their manufacturing, and was given the email of their CEO *************************. I emailed him with my concerns and he asked for an order number. He never responded after receiving my order number. I emailed him again in august asking for a refund if my rifle wasnt complete by the end of the month. He had his operations manager ************************************* email me.******** blamed aluminum prices as to why they decided not to make my rifle yet. In august he told me they were shipping orders and he would let me know where mine was in the queue. He never got back to me. After more correspondence with ********, I said again Id like a refund on 11/13/2022. Im no longer receiving responses from *****************All the while, theyve been advertising new rifles in stock ready to ship the entire time Ive been waiting.

    Business Response

    Date: 11/21/2022

    We have been working diligently to get caught up with orders. We did have serious delays just like every company in this industry. His order will ship as soon as it's ready. 

    Customer Answer

    Date: 11/21/2022

     
    Complaint: 18439201

    I am rejecting this response because: I disagree with the sentiment that the manufacturer has done their due diligence to at making an honest attempt of fulfilling orders, after they already received commission. I have been requesting a refund that I still havent received.

    Sincerely,

    *******************

  • Initial Complaint

    Date:07/22/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've contacted the company's Operation Manager on July 1st asking for a full refund on two items purchased on 05 September 2020 & 30 September 2020 and have not received my refund nor a response. I agreed to the purchase terms under the stated delivery times (no more than 6-8 weeks) which we are well beyond now. Prior to pressing for a refund I have been in constant communication with their Operations Manager and every assurance that has been made has not been fulfilled.

  • Initial Complaint

    Date:07/18/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received my product and they won't return my calls

  • Initial Complaint

    Date:07/06/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an ***** pistol ($ ********) from Tactical-Edge Arms on 1/21/2021. I received a receipt advising my order number was #****. I have made multiple phone calls and sent more than 20 emails checking on the status of my order over the last 17 months with little to no response. I would like to receive the product I paid for. If I do not receive the firearm soon I will have no choice but to contact the ***, *** and the ******** ******** ******** Office to report interstate commerce fraud practices and seek criminal prosecution.

The Tactical Edge is NOT a BBB Accredited Business.

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