Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not sure how im told & shown my credit is lower than it is. Both my bank & a letter in the mail from a place they checked w/ showed that it was way off. Then getting into the signing im promised a gold warranty & that it cost absolutely 0. I bought car on Sat., he will bring it to me Mon. & gave me his card to text him. I text him to get an idea of time. By 1130 I called the dealer & got a lady. Very rude. She said it was in the inspect. & cant be rushed & she will call me. By 430 no call. I called back. Left a vm. Called Tues. & talked to a different lady also rude. Who said "no worries I ensure a call back". The manger then ended up calling back about 1045 telling me seller was sick & first **** was sick (I sent a friend dealership, **** was well & fine) & that my car of course passed w/ flying colors & was on its way to me. My car somehow in that time gained 155 miles on it. So that made no since & the dash board has bubbling near the radio which it didnt have. I was given a "Gold" warranty in which I was told was free (trust me I asked over 5 times, upon review, this was $2595 & my APR was 2% higher then what it should have been bc my credit score was reported lower then it truly was, I know this bc I talked to the bank & another financial guy AT THE DEALERSHIP who reviewed my file on 2/1/25. This guy removed the warranty & said he would fix the rest & call me back on Sunday 2/2/25, however he did not. I called back & left messages on 2/3, 2/4, 2/5, & 2/6. Finally got a call back on 2/6/25 where the manager then got involved & said the guy lied & the apr was right, my credit score was right they he must have been looking at someone elses file. I asked the manager to have the financial guy "****" call me back on 2/6...he didnt. So on 2/8 I called again. His conversation from 2/1 was different. "maybe I said this" He also WOULDNT give me a copy of the contract W/O the warranty on it REMOVED on 2/1/25. .

  Business Response

  Date: 03/07/2025

  Good Morning, We have had several discussions on the phone.   We have cancelled the warranty like you requested.  The Rate on the contract is Correct and 
  

  the bank has funded your loan.  The paperwork will not change, since you cancelled the warranty post purchase.  I'm sorry you feel, that you deserve a better rate.
  

  Unfortunately, Tim Short Mitsubishi does not control the rate.  We are merely a third party who facilitates loans given by the banks, and fulfill their obligations.  I am
  

  truly apologetic for any miscommunications you may have had, and I know I have expressed them on the phone with you as well.  At this time, their is nothing further

  for us to do.  We appreciate your business. 

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 22916375
  
  I am rejecting this response because: Yall did indeed send a check to the financial company on 2/14/25 and it was received on 2/27/25. First payment was due by 2/24/25 so high interest was charged due to this. None the less, I didnt agree to any of it. But yall gave me no choice. Yall did what ever yall wanted to while i said no over and over. Even ***** said no. Yall still did what you wanted to. ***** SAID END THE CONTRACT THE WARRANTY WAS VOIDED. **** sent a check to payy for a warranty that was voided. I have paperwork that says I have a warranty. So technically, I have a warranty and yall paid for it. Yall refuse to give me any other paperwork stating otherwise even though *** asked for it over and over. I asked BEFORE a check was wrote and sent to void the contract as ***** said to do and yall refused. Honestly it has nothing to do with apr scam and the lining of ur pockets at this point. I want my legitimate contract. Or at this point i have a warranty that yall paid for, I dont really care. 
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle and an extended warranty from this business, and brought my vehicle to them for scheduled maintenance. A week ago I paid for a diagnostic test at the ********* this business instructed me to, and had to pay for that. The findings were that the engine was consuming excessive oil, or oil was being placed in the wrong area. A few days later, while driving, my vehicle starts driving funny, I pull over, have vehicle towed back to ***, call selling dealership to inform them. I start warranty claim, Tim Short Mitsubishi just on the 16th of December sent over necessary paperwork to warranty company. The process is at a stand still because in order for *** to do any repairs, they need to do a combustion cleaning that is $1000, and that is not covered in the extended warranty unless repairs are being done. Technically if Tim Short Mitsubishi was servicing the vehicle and doing the maintenance oil changes, they should rightfully cover the cleaning in order for me to be on the road to having my vehicle fixed, instead of saying it's out of their hands after they were the only ones doing maintenance on my vehicle. This has been a troublesome process with this business. At this point I want to inform people of how this company does business and let people know that the company they're pushing for an extended warranty is very low class, and not worth it. At this point the only resolution is for Tim Short Mitsubishi to cover any necessary testing in order for my vehicle to be repaired, instead of trying to get around it.

  Business Response

  Date: 12/26/2024

  Customer purchased vehicle along with an extended warranty on 2/11/2023.  On 8/7/2024, our Service manager called *** customer assistance on the customer's behalf to start a case for possible manufacturer warranty repair. The case # ******** was issued per representative *******, and, at that time was told that the vehicle in question was a certified pre-owned with warranty extension(s), and, if, there was in fact a consumption issue, it was to be addressed at a certified *** ************* Customer then took to local *** ******* As per the customer, was told a starting point of approximately $1,000 was necessary to perform combustion chamber cleaning which as per *** TSB ( technical service bulletin) # *** under warranty labor times calls for 2.5 Labor hours and a $29.47 for chemicals.  We, as, ******************************************* certainly do stand behind the fact that all vehicles sold are put through a rigorous safety/mechanical inspection.  Due to the time frame that this vehicle has been in the buyers possession, unfortunately we cannot assist in any type of repair as it is now solely the owners and/or extended warranty's responsibility.

  Customer Answer

  Date: 12/28/2024

   
  Complaint: 22709973
  
  I am rejecting this response because:

  That combustion cleaning for $1000 was not needed, my vehicle is back up and running after clearing it with the warranty representative that I can take my vehicle to any other certified mechanic. The mechanic was not a *** only mechanic but ironically they didn't need a $1000 combustion cleaning, only a diagnostic test. And I will not be bringing my vehicle to Tim Short Mitsubishi for anything else, I will be taking my vehicle to another company for routine maintenance and oil changes. Why would I keep bringing my vehicle to the very selling dealership that was doing the damage to the vehicle and when it was proven, they tried to not have to avoid having anything to do with the repairs or anything to be done prior to getting the repairs. I'm thinking about taking other steps to get other people who have vehicles from them that have recently experienced the same thing, and going to the news channels and podcasts about them and this extended warranty they promote that fixes nothing and is not cancelable or transferable but yet it's included in the total cost of the vehicle in which I pay a monthly payment, along with the local *** dealership service center. My daughter is helping me with this because there are so many people on the her Clarksville ********* that have experienced the same thing, people need to know who they're doing business with.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was about to purchase a vehicle. I returned the next day to complete. Price raised $2000 on paperwork.I cancelled due to false promise of $3000 trade on on my car. Using tim short mitsubishi credit app,my info Tndl and ssn were put on Dark web from *** Shirt Mitsubishi shotgun credit check. Now my info on dark web. I have ID protection . This info from ******** . I want all credit info or inquires removed by/from Tim short mitsubishi removed from my credit records to prevent further scams.

  Business Response

  Date: 11/05/2024

  We sincerely apologize for the customer's experience. 

  Although we do not provide consumer credit information to the Dark Web, we will be more than happy to initiate a request to ********************** to have our inquiry removed from his credit file.
  

  We will mail him the forms that we are required to fill out once completed.  He will then have to finish his portion and mail in the request to **********************.  We will include detailed instructions.

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ********************* bought a 2011 ****** Altima in august on the 6th and I contacted them a couple days after about the engine issue the car would sputter randomly and the engine ticks really bad and I was told to contact the service department which I did and the head over the service department told me son cars tick which is not true if its ticking somethings wrong Ive worked on cars my whole life and was told the same thing by the salesman ***** and *** tried to contact the general manager and they refuse to call me back I want all the money Ive spent in payments and down payment and trade in back and they can cancel my loan and have the car the scammed me over back and the car was in two previous accident that they tried so hard to make the car seem perfect

  Business Response

  Date: 12/14/2022

  The vehicle the customer purchased has a direct injection engine.  The ticking the customer is hearing is more than likely the fuel injectors pulsing on and off under high fuel pressure.  The sound is a normal characteristic of a direct injection fuel high pressure system.  
  
  The customer is more than welcome to bring the vehicle by and have our service department inspect it.  In his complaint, the customer stated that he contacted the service manager.  We don't have any record of the vehicle coming back into the shop.  If the customer called and did not bring the vehicle in, that would explain the lack of a recorded visit.  
  
  The customer purchased an extended service agreement through the bank that he financed the vehicle with, ***************************** (CAC).  The coverage looks to be for 24 months or ****** miles, whichever comes first.  Under the terms of the extended service agreement, the customer is free to bring his vehicle to another service facility if he so chooses.
  
  In regards to the accident history of the vehicle he purchased, it is not uncommon for a vehicle that is 11 years old with ******* plus miles to have one or more accidents. The customer purchased a vehicle that was a trade in.  A vehicle of that age and mileage is not something that we would normally keep in stock but will do so from time to time as individual budgets vary widely.  Upon request, we provide Autocheck reports to show a vehicle's history.  Or, that information is available 24/7 by clicking the "Autocheck" icon under the vehicle listing on our website.
  
  In addition to filing a complaint with your organization, Better Business Bureau, the customer chose to file a complaint with the ****************** ******** of ******** Affairs.  Our policy is to communicate through those agencies, not directly with the customer.

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18532336
  
  I am rejecting this response because:
  Ive worked on cars my whole life so the whole its supposed to tick is not true at all and I talked to the service manger and she told me that so why would I bring it to you guys if your just gonna say nothings wrong to cover yall 
  Sincerely,
  
  *********************

  Business Response

  Date: 12/26/2022

  We stand by our decision.  The customer can bring his vehicle wherever he chooses.

• Initial Complaint

  Date:05/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from *** ***** on November 23, 2021 and I've had many problems with the vehicle since purchase my tire sensor light keeps coming on I took my vehicle into them on many occasions and ask them to correct the problem they told me that it's not their problem that it's my problem and that Mitsubishis go through tires frequently. I've had to buy the tire in question Because the tire blew out while driving and I had to call in towing and put dummy on and next day I had replaced the tire which was $ 110.00. Feb. 15th I had to have my transmission flushed and that was 189.95. 3 months of buying and already needed a transmission flush? And then on April 14 I've had to go in and get my front brakes replaced that cost me 215.39. On April 1 I had to order four rims for my vehicle which cost me $573 because the rims were bent which was not told to me when I purchased the vehicle. I just went in today May 19 do you have the rims put on because I had to order them and they just came in I have asked *** ***** many times to fix the ongoing problems With my vehicle the tire was flipped around so that you couldn't see the wear and tear visible to the eye that's why On purchase It was not noticed. I have tried to resolve this with *** ***** without success I just wanted them to rectify The problem And after many appearances with them I felt like they were just blowing me off so it resorted to trying to resolve my issue through you guys. A Simple reimbursement of tires and rims and brakes would be sufficient since These are things that should not go out within a month or two.thank you so much. ******** ******

  Business Response

  Date: 06/13/2022

  Business Response /* (1000, 7, 2022/05/27) */ The customer bought his vehicle on 11-23-21. The customer brought his vehicle in on XX-XX-XX complaining that his tire light was on. He had a screw in his tire. The tire pressure monitoring system (TMPS) functioned as it should. The customer brought his vehicle in again on X-XX-XX complaining that one of the front seats didn't seem secure. The technician ensured that the bolts were tightened to specification and secured. At that time the customer was advised that the recommended transmission service would be due at 30,000 miles. Mileage at that time was 27,909. The customer returned his vehicle to our service department on XX-XX-XX with a concern about a windshield trim piece. A part was ordered for that concern. The current mileage was 28,732 and the customer opted at that time to have us perform the recommended transmission service due at 30,000 miles. The customer returned on XX-XX-XX and requested to have a key that he purchased elsewhere programmed to the vehicle. The key was incompatible and could not be programmed. The customer's last visit to our service department was on 04-14-22. The part fixing the windshield concern from X-XX-XX was installed under warranty. At that time the customer opted to replace the front brake pads. Current miles were 31,769 at that time. No other complaints, visits or phone calls happened after this visit with the exception of this complaint. Subsequent to his last visit to our dealership, he opted to purchase tires and wheels from another repair shop. He stated in this complaint that the wheels were bent. The vehicle was not sold to him with bent wheels. That is an issue that is very noticeable and would have been brought up immediately or certainly much earlier than 6 months after purchasing the vehicle. As to his claim that we said "not our problem", that is simply not true. We always try to help our customers. We, however, will not absorb the cost for routine maintenance services that customers opt to have performed as well as tires and wheels purchased elsewhere. For reference, I am attaching the repair orders for each of his visits to our service department. Consumer Response /* (3000, 9, 2022/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was in there multiple times about issues on the car but they failed to fixed the problem if I would had another car accident because the tires was getting bold, it would have been on them because they failed to properly put it in the paperwork and I didn't know any of this information about the rims or seat or piece on my windshield when on I bought the car on 11/23/2021. So that is neglecting on their part for not checking things out before selling used car to someone. Business Response /* (4000, 11, 2022/06/10) */ We stand by our position. We will continue to perform any repairs covered under the manufacturer's warranty. Any routine or preventative maintenance that the customer opts to have performed will continue to be the customer's financial responsibility.