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Business Profile

Newspaper

The Leaf-Chronicle Company

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    06/30/2022

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    I had a digital account (*********) which was paid through my credit card. In December someone gained access to that card and the bank issued me a new one, telling me all recurring charges would transfer. 3 months later my account stopped working, so I checked to see if my card had been charged, which it wasn't . I called the bank and was told media and insurance does not automatically transfer and they were sorry I was given wrong info. On March 31 I placed 2 calls to ************ and was assured they had restarted my account with new card # and after giving them the old account number they said it had been closed due to non payment. I asked them to charge the ***** to my current card number. They said it was done and I would receive an email about it which I did not. It never went on my credit card. I attempted to get this solved by calling twice again on 3/28, four times on 3/29. I tried the online chat which I have screenshots of and again calling ************ on April 1. On 13 June I sent the copies of the live chat and a check for ***** to the address listed on their online newspaper (200 ******** St). It was returned marked Attempted Not Known. I am simply trying to pay what I owe. You are my last hope to get this done.

    Business response

    07/05/2022

    Business Response /* (1000, 5, 2022/07/01) */ The Leaf Chronicle regrets the frustration experienced by this subscriber. We spoke with them, collected their payment info and provided direct contact information in case further assistance is requried. Consumer Response /* (2000, 7, 2022/07/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) The representative from ******* acknowledged the effort I put in to try to pay my bill, processed the payment again and if it does not go through this time he will contact accounting and have the bill waived. I am ***** with this as long as nothing detrimental is put on our credit report.

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BBB Rating & Accreditation

A+

This business is not BBB Accredited

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Businesses in this category

Years in Business: 217

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

200 Commerce St

Clarksville, TN 37040-5101

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(931) 552-1808

Customer Complaints Summary

2 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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