Complaints

This profile includes complaints for Byers & Harvey Real Estate & Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byers & Harvey Real Estate & Property Management

  529 N 2nd St Clarksville, TN 37040-1915

• 

  Byers & Harvey Real Estate & Property Management

  1051 Highway 76 Clarksville, TN 37043-2419

• 

  Byers & Harvey Real Estate & Property Management

  2218 Fort Campbell Blvd Clarksville, TN 37042-3113

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/27/2024 we paid a deposit of $2,500 for our condo rental. Byers and Harvey told us that our condo was sold (without even telling us it was on the market) and said we had 30 days to vacate. We did so as we were good tenants, cleaned the place professionally and even left a week early. We were then locked out of our digital lock code (since they changed the code on us a week early) as we went back in to do one more sweep, had to call a locksmith on 1/22/2025 which was $150 and Byers and Harvey did not answer us. We were then told the place was in great condition and that we would be getting our security deposit back plus reimbursement for the locksmith. We have contacted them mulitple times and they have not responded. We would like our security deposit back asap plus the reimbursement

  Business Response

  Date: 02/20/2025

  The tenant was told that it takes ***** days for any refunds, which is according to the landlord tenant act. Once our accounting department processes his account, he will receive all funds. They process these refunds in order of move-outs. I apologize that he cannot be patient but this was explained to him several times. And yes, they left the condo is excellent condition, which we greatly appreciate. 

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22961118
  
  I am rejecting this response because: There was no prior communication that it would take ***** days to receive our security deposit and locksmith reimbursement. According to Tennessee state law, landlords are required to return security deposits within 30 days, which is today. Please process our deposit and reimbursement immediately 
  
  Sincerely,
  
  ****** ****** & Keegyn Atkinson 

  Business Response

  Date: 02/28/2025

  There is no law that states when a deposit has to be returned. It states in our lease that we have up to 45 days. I personally talked to him and told him he is getting a full deposit refund and reimbursed for the locksmith. As previously stated, he left the unit in great condition. I'm not sure why he keeps asking for something he has already told that he is getting?

• Initial Complaint

  Date:12/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding an unfair withholding of my deposit by Byers and Harvey. I reached out 45 days after my deposit should have been returned to inquire about its status. When I spoke to ******* ******, she responded dismissively, saying, Im busy, Ill do it when I want to.Following that, I contacted her boss, ******* *******, the Operations Director, at ********************************** and ***********************. Although he did not answer my call, he forwarded my voicemail to *******. She then called me and yelled at me, treating me like a child. She informed me that she would not be returning my ********** a result of her anger over me contacting her boss, she withheld my deposit and charged me $112.50 for cleaning (for finding 3 pieces of hair, despite the apartment being fully cleaned) and $571.69 for painting, which I believe was unwarranted. This resulted in a total deduction of $684.19 from my deposit.I have attached all relevant documentation for your review. I request that this matter be investigated, and I receive a full refund of my deposit, as I believe these charges were retaliatory and unjust.

  Business Response

  Date: 01/07/2025

  This tenant moved out of her unit on June 25th, 2024. The inspection was shared with her the same day and she signed the move-out inspection, stating she agreed with the findings. On August 13th, the tenant was sent her recap which shows the amount of her deposit refund. That document is attached. The tenant was always pleasant and kind, there was never any yelling, cursing, or other things said that ******* mentioned. I'm honestly confused and do not understand what she's referencing or what she is talking about. We did find an error in the painting charge, and we refunded her that as well. No further refunds will be given to the tenant. 

  Customer Answer

  Date: 01/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:10/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am asking for help to reach a resolution because I have not received any responses from my property manager on this issue through emails over the past month. Being out-of-state military, this has been a challenging situation to resolve.Byers and Harvey manages my property and on June 30, 2024 I noticed on my monthly statement that there was a bill for $2,850 that was already paid for out of my reserve funds.Between July 10 and August 12, ************************************************************************************************************************************ the backyard of the property (photo attached). Between the date of the tree limbs falling (late May 2024) and June 19, 2024, ******************** cut down the entire tree instead of just removing the fallen portion of the tree and billed $2,850. On or about June 21, 2024, Byers and Harvey paid for the tree cutting from my cash reserves. I only found out about all of this two weeks later, as I looked at my monthly owners statement. I had not been notified from the maintenance department throughout this month-long period, either through text message or on the portal system where all maintenance actions are normally documented. The copy I have of the ************* Agreement with Byers and Harvey states that expenses in excess of a few hundered dollars, which are not of an emergency nature shall be expended only on the owner's authorization. The photo of the portion of the tree laying in the backyard demonstrates it was not an emergency. The fallen limbs were something that needed to get addressed, but the removal of the entire tree was definitely not necessary. The timeline of two to three weeks between the tree falling (late May) and when the tree removal company cut the tree also demonstrates it was not an emergency. The property manager also confirmed in an email on August 12, 2024 that she spoke to Building and Codes and CDE - neither of which noted this would have been an emergency concern.

  Business Response

  Date: 10/14/2024

  On May 29th, the tenant called in a work order stating trees were down. The work order was sent to ********************* It does state in the vendor instructions to provide a quote for this if its over $200. The tenant called three more times over the next few weeks and the work order was again sent to ********************. The company removed a fallen tree from the back yard and branches from the front yard. We have asked the company for any type of refund, and they refused, stating that they had to take in large equipment to cut up and remove all debris.

  
  Our operations manager offered four months of free management on this property. I have checked through my emails and do see that I answered all that were received from Mr. ******* if he sent any emails since the last time I emailed him, I have not received those emails. I have attached the email chain showing the last email I sent to him. 

  Customer Answer

  Date: 10/23/2024

   
  Complaint: 22416056
  
  I am rejecting this response because:

  The response fully supported my complaint, with added information. I also forwarded the two emails from September to the property manager's primary email, so communication and understanding as to what happened is very clear all around.

  What has not been addressed is resolution to the fact that Byers and Harvey allocated $2,850 from my reserve funds to pay a vendor for: 1) work that the Byers & Harvey ********************** coordinated (or mis-coordinated) that was never brought to my attention before allocating my funds, 2) work that was not required, as there was no need for the entire tree to be cut down, and 3) allocating those funds in clear violation of the written terms of our property management agreement.

  I assumed the Byers and Harvey Operations Director or Principal Broker would resolve this, but I have received no feedback from them since I submitted through BBB. In talking to the ********************** during the first week of August, they informed me that the Operations Director was aware of the issue. So, it has been at least two and a half months since he has been aware but has taken no action.

  I am frustrated with the lack of action and accountability from Byers and Harvey regarding my properties for the past three and a half months. I've been at Byers and Harvey for 20 years, but the past few years - and especially these past three months - have been unusually stressful. I hope this is not a trend and I can get the Operations Director or Principal Broker to resolve this quickly.

  
  Sincerely,
  
  **** ******

  Business Response

  Date: 11/14/2024

  I apologize but I answered this and hit send. Byers and Harvey, **** has agreed to pay for half of the cost as we are no longer in contact with the contractor who did the work. 

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I reside at *****************************************************************************. We have recently been in contact with Byers and Harvey, located at ********************************************, regarding unusually high-water bills. This has been a recurring issue since we moved in back in February. We have submitted several work orders requesting technicians to come to our residence and identify the source of a possible leak. Initially, we thought it might be a running toilet, but the most recent technician ruled that out. Despite repeatedly asking for assistance with this issue, we have not received a solution. Although we have scheduled maintenance visits, our monthly bill consistently exceeds $100, except for one month when it was $95, and has gotten as high as $236 when the water company has quoted, we should be around roughly $50 for a 2 person household. ************************* has also said the usage is unusually high. We visited Byers and Harvey but left without any answers, as their property manager, ****** *****, was unavailable, and it seems she is the only one who can help us. Despite several phone calls, we were unable to get past the reception desk. Even my Chief called, but he also didn't get through. We have tried everything to resolve this issue. We have already paid $772.20 for water alone over the past five months. Despite our efforts, we have been unable to bring our water bills down to a normal level. I have even spoken with ther owner, who stated he did not have any idea what was going on and would figure it out and get back to me. He has not gotten back with me and it has been over 2 weeks. Our next water bill is set to come out any day and it will already be over $100 due to the rteadings from halfway through the month. No lawyer will take the case since Byers and Harvey is a conflict of interest. We are at a loss of what to do. We would greatly appreciate any assistance you can provide

  Business Response

  Date: 08/23/2024

  Per the lease,  Byers and Harvey, **** is not responsible for, and does not reimburse for any utility services. This was explained to the tenants several times. Each time they put in a work order, the problem was repaired. We sent a licensed and certified plumber to the unit last week. He walked the unit, made sure all water was off, and stated that the meter was not turning at all. However, the owner did kindly ask me to reimburse the tenants $130. It was explained to the tenants that they may find someone to do a lease take-over but having what they consider a high water bill is not grounds for breaking the lease. 

  Attached is the ledger showing the $130 credit. 
  

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22182877
  
  I am rejecting this response because although they had sent maintenance workers out for our work orders, the issue was never resolved. This is evident from the continuous work orders being placed for the same issue and every time a technician came out something needed to be repaired. It can also be shown on our water bill that despite technicians coming out and making corrections, our water was high (well over $100) every month.  The bill was not too high for our liking, it was astronomically high at one point reaching $200+ saying we used ****** gallons for two people . That is unacceptable after several work orders had been placed the fix the issue over the course of months. The plumbing company that came notified us that it was very likely that there was a leak and that is why the usage was so high.  We already explained that $130 of a credit was not sufficient enough seeing as we have spent well over $700 on water alone since moving in 6 months ago. They did not speak with the owner about the reimbursement because I had spoken to the owner personally and he was not aware of any issue going on in the unit let alone a reimbursement. I can understand not accommodating for a simple one time issue that was fixed the first time and only affected one months bill, but this issue has been ongoing for 6 months, affecting each months bill, and has been occurring since before we even moved in according to the water company. Clarksville Gas and Water informed me that the prior tenant had unusually high water bills as well. This issue has been present for quite some time and the owner nor the property manager have taken the time or put forth the effort to fix it, and now my husband and I are financially dealing it the repercussions despite having exhausted every avenue to get the issue resolved. We have done everything right on our end and the issue is still not corrected, 6 months later. $130 is not a sufficient solution for us. The lease states that LESSEE(s) shall report any damage or problem immediately upon discovery or you may be held responsible for the cost. You must promptly notify us via online tenant portal or phone of: water leaks; electrical problems; malfunctioning lights; broken or missing locks or latches; and other conditions that pose a hazard to the property, or your health, or safety. We will respond in accordance with state law and the Lease Contract to repair or remedy the situation, as necessary. We may turn off equipment and interrupt utilities as needed to avoid property damage or to perform work. We informed them of the issue as soon as we noticed it. 
  
  Sincerely,
  
  ******** ***********

  Business Response

  Date: 09/04/2024

  As previously stated, owners do not reimburse for utilities no matter the reason or cause. However, the owner did reimburse $130 last month and did agree to credit the tenants account another $170 this month, totalling a $300 credit. 

• Initial Complaint

  Date:08/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Byers and Harvey have been rude and not provide customer service. The charges they are trying to assign are over charged. I spoke with *********************** which is a property manager and there has been no resolution. ****** was rude and spoke to me as if I was not human. ****** made assumptions when it came to damage on the garage door and still charged me for damages. I asked to speak to someone higher than ****** but Byers and Harvey failed to provide an alternate contact. I have emails from ****** making assumptions and being rude. I just feel as though I am being robbed by this company and have not had any resolution with communication.

  Business Response

  Date: 08/23/2024

  I have never with this tenant on the phone, only through emails. I have attached those emails to this response. As you can see in the email, the tenant was rude, angry, and cussed. 

  Included in the email, you will see the tenant stated the damage was not there during her move-out and stated "someone else" must have done it. I have attached that page from her move-out inspection showing the garage door damage. 

  The tenant can make a payment arrangement if she likes. Otherwise, the account will be sent to collections. 

  Business Response

  Date: 08/28/2024

  I have never with this tenant on the phone, only through emails. I have attached those emails to this response. As you can see in the email, the tenant was rude, angry, and cussed. 

  Included in the email, you will see the tenant stated the damage was not there during her move-out and stated "someone else" must have done it. I have attached that page from her move-out inspection showing the garage door damage. 

  The tenant can make a payment arrangement if she likes. Otherwise, the account will be sent to collections. 

  Customer Answer

  Date: 08/28/2024

   
  Complaint: 22177667
  
  I am rejecting this response because:
  I reached out to ****** in regards to seeking a solution and understanding with the current situation. Never was I a bad tenant but you tend to get a bit frustrated when your concerns arent being heard. You see that ****** is the one that has responded and I asked Byers and Harvey to direct me to someone over her. ****** continues to be rude and threaten to send my account to collections. The damage was a defect on the garage and ****** ASSUMED that I damaged the garage with my car and tried to circle non existent damages on the side of my vehicle that cause damage on the garage. I do not feel as though she was understanding and I also have the emails attached to show how ****** assumed the damages were tenant responsibility. Byers and Harvey has a 3 star review and has previous tenants voicing their opinions with this company stealing funds from them. My security deposit was $1,595.00 and all of that was taken plus added an additional $900. My pets are service animals and we got charged for deodorizing and carpet cleaning which is an additional charge. You are not supposed to charge fees for service animals. The current charges that were applied to my account are obsessive and Im being charged like I owned a house through this company. Byers and Harvey is not being responsible and showing lack of emotional intelligence in this situation. 
  Sincerely,
  
  *************************

  Customer Answer

  Date: 08/28/2024

  ****** never answered the phone when I attempted to call her via phone. Had to communicate all my complaints via email. This is the email where ****** circled non existent damages on my vehicle. 

  Business Response

  Date: 09/04/2024

  I do not handle collections and therefore have never threatened to send tenant to collections. Our Collections Manager is ***************************, ext. 102. That is the person that needs to be called regarding paying the account or setting up a payment plan. 

  Per the previous pictures, the garage door was not damaged prior to tenant moving in. It was damaged at her move-out, therefore, the damage is her responsibility. 

  Per the Animal Agreement that was signed by the tenant, if there is an animal on the property, a preventative flea treatment is done and deodorizing of carpets is done. We did not charge any fees for an ESA. 

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am involving the BBB since Byers and Harvey was unwilling to provide us with proof that Tenn. Code 66-5-201 (and following) wasnt violated when the builders sold the home to the previous homeowners. Last week we received a notice of unpaid dues, we never joined the ***/paid dues since we never received the requested documents and therefore view the membership as voluntary. Ill attach our closing papers which state that there is no *** nor that there are any deed restriction. We specifically purchased this home under this condition. **************** referred us to Deed Restrictions which were filed in 2006. However our closing documents refute that, they also didnt show up on the ***************** website under our property address. We merely request the proof that everything is legitimate and no codes were violated by the builders. We do acknowledge, that its entirely possible that it was a failure on the realtors and title companys part in an effort to sell this home to us. However the burden of proof lies with Byers and Harvey/the ***. We are in possession of a legal document that states that there are no deed restrictions/***. If we are provided with the requested documents we will pay our dues and pursue legal action against the parties involved in our home sale. Considering it has been almost 8 years and our realtor no longer practices as far as we know its ridiculous to expect us to haunt people down and ask them to incriminate themself. Considering the stipulation of no *** we assume that they did their due diligence. We also request a written response on what restrictive covenant or by-law allows the *** to exclude home owners from their voting rights for unpaid dues? We were under the impression that that everything must be voluntary considering the board members hand select who receive communication and being excluded from the voting process.

  Business Response

  Date: 08/08/2024

  Good afternoon, I wanted to reach out and provide some feedback in regards to this complaint. Everything we have communicated to *************** and others in the community have been that the association for *************** has been in effect since 2006 prior to any closings on homes. Its the duty of the title company to run a search through US Title to verify whether or not restrictions are recorded with the lot *************** has purchased, same for others who have closed within the community. Prior to us being contracted the developers for ****** Spring executed a turnover and appointed a Board of Directors (who are also members of the community). We were contracted by the Board of Directors to professionally manage this valid association and to take care of the day to day responsibilities. I would be happy to provide documentation, communication, and any additional items requested by the BBB to validate our processes. I hope this was helpful and if there are any follow up concerns please let me know. Thank you!

  Customer Answer

  Date: 08/10/2024

  Thank you for passing on the information. We would greatly appreciate it, if the requested documents and all other documentation pertaining to our property could be forwarded to us. We plan to pursue legal actions for failure to disclose so well be needing those documents. 

  Customer Answer

  Date: 08/15/2024

  Thank you for passing on the information. We would greatly appreciate it, if the requested documents and all other documentation pertaining to our property could be forwarded to us. We plan to pursue legal actions for failure to disclose so well be needing those documents. 

  Business Response

  Date: 08/15/2024

  Good afternoon!
  
  I've attached all of the documents that it will allow me to attach. I'm happy to send additional documents to include Section 3 plats, and all of Section 4 of the *************************** Please note that all of these documents were recorded prior to the sale of any home. In addition to that, all of these documents were available through US Title Search and could be pulled at anytime during the construction of the community. The issue seems to be with the ************* and their inaccuracy of reporting whether an HOA was associated with the association and not with the  management company contracted to manage this community. If you have any additional questions or would like to request an in person meeting please let us know. 
  
  Thank you!

• Initial Complaint

  Date:06/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease agreement with Byers and Harvey in April of 2023 my agreement was for a 12 month lease through April 16th 2024. I did everything required of me (ie: cleaned the entire apartment, replaced stove burners.) there was one slightly damaged mini blind that I knew was going to be replaced from the deposit. When they did the walk through they cited that the carpet only needed a light cleaning. When they billed me out of my $2000 deposit that I have them in April of 2023 they added $500 of misc charges and with ***** it and is refusing to provide a receipt. The contract signed by myself and Byers and Harvey stated they had UP TO 45 to return my deposit. The ************************************************* back until I sent a 4th email advising I would be contacting my lawyer and the BBB. They had my bank account information and still had not returned any amount of my deposit. Finally a woman named *************************** texted me and was arguing with me that even though they exceeded it didnt matter. And that the state laws or the binding contract did not matter. She was evening arguing with me that my lease had ended on a day that it did not. I have all of the messages with her clearly stating who she is and who she is representing. They broke the terms of the binding contract which I am also still in possession of. This company owes me upwards of $500 I was also charged $100 to let them know I was putting in a 30 days notice to move. I still have not received an itememized receipt and I was also told by them there was only 1 office in *********** and there are 3.I feel like someone has personally pocketed my money due to to absolutely refusal to provide a receipt of what the $500 was for. A carpet cleaning is not $500.She tried to tell me there was no state lw which requires them to return a deposit and that the contract did not state they had 45 days, then she sent me the portion stating they had to and tried to say it didnt matter. Its illegal

  Business Response

  Date: 06/28/2024

  Tenant submitted notice to vacate on 3/19/2024 (see attached). Per her lease, she must give a minimum of 30 days notice. Therefore she was charged rent through 4/19/2024.

  I have attached pictures of some of the dirty areas that needed to be cleaned. It will not allow me upload all pictures. 

   

  Business Response

  Date: 06/28/2024

  Section regarding notice to vacate:

  "3.4 MOVE-OUT
  ******(s) will submit a written notice with your
  intent to vacate 30 (thirty) days prior to the date
  of expiration of the Lease Contract. In such
  notice, you will include your forwarding address
  and updated email address for communication.
  Notices are not revocable if the property has been
  re-rented. There will be a $100.00 fee charged on
  the date of the submitted notice or termination
  of lease to cover administrative costs of move out
  process."

  There is no law in ********* that states when a deposit has to be returned. Our lease states we try to have them returned up to 45 days after move-out. However, no deposit will be refunded until all bills have been received. See below. 

  Deposit Refund
  

  "Byers & Harvey will mail to LESSEE(s) at your
  last known address your security-deposit refund
  (less lawful deductions). LESSEE(s)
  acknowledges that ****** has up to 45 days to
  refund security deposit after check-out has been
  completed. No deposit will be returned prior to
  all bills being processed."

  Tenant had three broken blinds, a broken light switch, and left garage on the back patio. 

  Per the text messages she shared, tenant is not a pleasant person and continue to send mean and hateful text messages to our Accounting Manager. The Accounting Manager asked her several times to please call her to discuss which ******************** did not do. 

   

  No additional refund will be given to the tenant. 

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27th, my almost $600 oceanic kayak was destroyed by a working crew that was hired to do work at my complex. My property management company advised me on *** 31st of July that ***y finally made contact with *** owner, and were working with him to receive *** who/what/when of *** company that was here to go through ***ir insurance. I was also advised that if Im *** next few days ***y hadnt heard anything, ***y would just pay me out of his account. I have still received not even a single piece of news as to *** status of this problem. On Friday *** 11th of august i stopped into *** office to speak with my property managers, who were both miraculously out of office. Their front desk advised that I would be able to follow up via phone call on *** following Monday(august 14th) I called at aprx 11:30am and was met with a phone recording our offices are currently closed. So I try and call back this morning, *** 15th, and both women are out of office at a training event. At a training event, even though ** being assured Ill be able to follow up with ***m. Theyve been unresponsive, antagonistic, and negligent through out this entire pay out process, and cant even follow through with quotes time expectations.

  Business Response

  Date: 08/18/2023

  We contacted the owner of the property who in turn contacted the vendors he sent to clean up the property. The vendor stated that they knocked on ************** door and asked him to move his Kayak, which he did. The vendors stated that they never touched this Kayak and refuse to take responsibility. They have asked for video proof of the accused actions and said they are willing to go to court to dispute the accusations. We sent the pictures to someone who owns a Kayak and that person stated it is normal wear and tear when dragging the boat against rocks. I provided this tenant with the name of the person who was doing the work. 

• Initial Complaint

  Date:07/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented through Byers and Harvey of ************** from November 2020-May 23rd 2022. I turned in my keys on May 23rd after having properly submitted my notice to Vacate more than 30 days prior. Per ********* law tenants are supposed to receive their security deposit back within 30 days unless notified otherwise with reasoning by the landlord. Per Byers and Harvey in the lease, it states they have 45 days to return any or all the security deposit. It has now been 56 days and I have not received anything, an email stating criteria that would be deducted from my deposit, any letter stating such. I have called at least 3 times, after having first emailed, asking about a list of deductions if any and when will I be receiving my deposit back and now when I call they transfer me to the individual who handles security deposits and I am immediately sent to voicemail and hung up on. I have video proof of no damages to the house yet I don't know what I've been charged for if anything. I was counting on the security deposit of $****** back as I've never had issues with Byers and Harvey before, but per ****** reviews I'm not the only individual recently being withheld my deposit. They are only in it for the money and are ripping off and stealing from families. I would try to take the issue to small claims court but I've moved to Georgia and would spend more money in travel and court costs than what I'd be receiving back. $*** is a lot of money to an individual like me, single mom just trying to make a paycheck to survive and put food in my child's mouth. But Byers and Harvey couldn't care less as they make dirty money off of ripping families off in the same way they're doing me. $*** is almost 2 months rent for me now and as I was counting on getting that back, I'm severely struggling to bounce back from losing that much money. Something needs to be done.

  Business Response

  Date: 07/27/2022

  Business Response /* (1000, 5, 2022/07/20) */ Hello. The owner does his own turn on this home. After he turned in his invoices, we then processed the billing and returned the tenant's portion. She was charged cleaning, carpet cleaning, and charged wall damage due to hanging LED strip lights in one bedroom. The Landlord Tenant Act suggest a 30-day turnaround, but it is not a law. We strive to get refunds returned within 45-days, but when relying on owners to send in their bills, it does become difficult and we do apologize for the delay.

• Initial Complaint

  Date:05/19/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease with *** LLC for my apartment on 1/1/19 for a year, I did not re-sign any new lease agreement but continued to live and pay my rent on time with *** LLC. In the early spring of 2021 *** notified the residents of 610 N 2nd street Clarksville TN that the building has been sold, we did not receive notice of the new management company's name until there was a letter taped to the residences' doors on April 14, 2022, stating their name and that Byer's and Harvey were now our management company. I had in the meantime been waiting for a job offer in another state, the offer was not sent until May 2nd, at which time I went to inform Byer's and Harvey that I would be giving my notice to vacate and pay my May rent. I was informed that I needed to give a 60-day notice and was charged June and a pro-rated July rent. I have called three times and left 2 messages and several emails to resolve this issue and get some clarity with the collections manager that I was referred to since my account was considered delinquent. At the writing of this BBB complaint, I have not received a call, only a vague email from several days ago stating that management would contact me. I considered my former lease month to month and I have documentation of this agreement. To resolve this issue I offered to Byer's and Harvey that they keep my my full May rent since I vacated May 11th and my entire $400 security deposit.

  Business Response

  Date: 05/25/2022

  Business Response /* (1000, 5, 2022/05/20) */ This issue has been resolved. I checked the tenant's lease from the previous management company and he does NOT have to give notice. He is getting a prorated refund from the day he turned in his keys, per his lease. Consumer Response /* (2000, 7, 2022/05/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) The issue was resolved to my satisfaction. Thank you