We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Nationwide Recovery Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Nationwide Recovery Service's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nationwide Recovery Service has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 42 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ********** ******** **********, I do not have a contract with Nationwide Recovery Servic, they did not provide me with the original contract as I requested.

      Business Response

      Date: 03/05/2025

      Account has been coded as being disputed and validation will be mailed to the address on the complaint. You may call our office at ************** if you have any questions.

      Customer Answer

      Date: 03/06/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with **** ***** ***** **** ***, I do not have a contract with nationwide recovery serv, they did not provide me with the original contract as I requested.

      Business Response

      Date: 02/25/2025

      Validation has been requested for the referenced account and will be mailed to the address on the complaint. You may contact our office at ************** should you have any questions.

    • Initial Complaint

      Date:12/11/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This debt does not belong to me and may have been reported in error. I have no knowledge of this debt, and the collection agency has failed to provide adequate proof of its validity despite my numerous requests for it. I am not liable for this account. I do not have a contract with the collection agency. They refused to provide me with the original contract as requesed. The collection agency has violated my rights under the Fair Debt Collection Practices Act (FDCPA), specifically by failing to validate the debt within 30 days. I am requesitng that National Recovery collections agency cease all inaccurate reporting of this account to credit reporting agencies and immediate remove this collection from my credit report.

      Business Response

      Date: 12/12/2024

      validation has been requested and will be mailed to the address on this complaint. Account has been coded as being disputed in our office and will be requested to be deleted from the credit file while being disputed. Should you have any questions please call us at **************

      Customer Answer

      Date: 12/16/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:11/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt with NATIONWIDE RECOVERY SV I do not have a contract with nationwide credit system they did not provide me with the original contract as requested

      Business Response

      Date: 11/13/2024

      Validation of the debt will be mailed to the address we have on file. In the meantime, your account will be coded as being disputed. You may call our office at ************** to discuss.

      Customer Answer

      Date: 11/17/2024

       
      Complaint: ********

      I am rejecting this response because:

      Sincerely,

      **** *****

    • Initial Complaint

      Date:11/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt with ***** ***. I do not have a contract with Nationwide Recovery Services. They did not provide me with the original contract per request.

      Business Response

      Date: 11/12/2024

      We have received your complaint, and we have requested the validation to be mailed to the address on file since no address on complaint. Account is coded as being disputed. You may call us at ************** should you have any questions.

      Customer Answer

      Date: 11/13/2024


      Complaint: ********

      I am rejecting this response because: I am not sure what address is on file. I would like it mailed to ** ******** *** **** ** *********** ** ***** or emailed to *********************** Original contract must verify my signature. 

      Sincerely,

      ********* *********

      Business Response

      Date: 11/18/2024

      We will mail the validation to the address you just supplied. Should you have any questions, please call us at **************

    • Initial Complaint

      Date:11/08/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I asked this company for a debt verification letter and the contract with the company they are collecting for and I have not received one. All my medical bills have been paid.

      Business Response

      Date: 11/11/2024

      Validation has been requested and will be mailed to the address we have on file. You may call us at ************** if you have any questions. Thanks.

      Customer Answer

      Date: 11/11/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I will be satisfied once I receive the documents I have requested. 

      Sincerely,

      ******* ****

    • Initial Complaint

      Date:11/04/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ***** ***, I do not have a contract with the Nationwide Recovery Services, they also did not provide me with the original contract as I requested.

      Customer Answer

      Date: 11/04/2024

      Hi,

      I was never notified anything about this new agreement or even contacted by anyone to be notified about what this contract is and when it started or was even about to start. It randomly appeared on my credit profile and I noticed it recently. So, I attempted to contact them during business hours multiple times to try and get clarification or even come up with an agreement, I wasnt sure if it was a scam or not, as long they could provide me with details of the agreement with the original creditor and with myself and how to resolve. After finally speaking with someone on the phone. They said they would get back to me regarding my questions and my requests on how to move forward. I have never heard a response. Please remove this from my credit, and let me know if there is anything I can do to help you resolve this.

      Best,

      ***** ******

      Business Response

      Date: 11/06/2024

      It appears we did speak with you on 9/4/2024 and you had offered to settle this account for $500. we did send this request to our client, and they did accept the offer of $500. I do not see that any of our agents reached back out to let you know the client's agreement and I do apologize for the delay in that notification. You may call our office at ************** to further discuss.  

      Customer Answer

      Date: 11/08/2024


      Complaint: ********

      I am rejecting this response because: Firstly,  I would like thank you for your response and for accepting my offer. I am glad that this is being resolved. The reason for this rejection is that you did not include that you would remove the debt from my credit report. I was not made aware in any attempt that this account was in a negative balance and I found out through ****** ***** recently right before the phone call . No one contacted me to request a payment before during or after this was moved into collections, it was simply sold off without my knowledge, if I would have known and the original creditor would have notified me, I would have resolved it sooner. Regardless, I am glad they have accepted the offer but I would also need a statement in your response, that this will also be removed from my credit report after payment has transferred to you successfully . This resolution would make financial amends for both parties.

      Sincerely,

      ***** ******

      Business Response

      Date: 11/12/2024

      Thank you so much for your quick response. The account will absolutely be deleted from your credit file and again we are sorry for any inconvenience and delayed response. You may call the office at 1-************ to pay by phone or you may go to our website ***************** or you may mail to *** **** ***** *** ********* ** ****** I will make note on your file so that this is resolved upon payment.

      Customer Answer

      Date: 11/12/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution satisfies the issue. Thank you to all the parties involved and your attention to resolving this matter in a mutually beneficial way. 

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:09/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt with NATIONWIDE RECOVERY SV or HAMILTON COUNTY. I don’t have a contract with Nationwide Recovery Service & they did not provide me with the original contract. I have attached the letter asking them for both a breakdown of fees including any and all collections costs and medical charges and a copy of my signature with the provider of service (********HAMILTON COUNTY EMS) to release my medical information to Nationwide Recovery Services. I have also included in the dispute letter that they immediately cease any credit bureau reporting until the debt has been validated by me or face legal liability for violations of the Fair Debt Collection Practices Act. Nationwide Recovery Services (Acc #********) is still reporting this to the credit bureaus which has severely decreased my credit rating. Again, I am requesting that Nationwide Recovery Services immediately remove this remark from my credit report or face legal liability for violations of the Fair Debt Collection Practices.

      Business Response

      Date: 09/09/2024

      Your account has been coded as being disputed and validation will be mailed to the address on your complaint. You may also reach our office at ***************

    • Initial Complaint

      Date:09/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just got this notification to my email today. I went into my credit wise report to see what it was I do not know who these people, Nationwide Recovery Sv., are nor do I know why this is on my account. I would like this removed as soon as possible. This is Fraudulent.

      Business Response

      Date: 09/09/2024

      Validation has been requested for the debt that appears on your credit file. It will be sent to the address on your complaint. You may also reach out to our office at ***************

      Customer Answer

      Date: 09/09/2024


      Complaint: ********

      I am rejecting this response because: I Do not see a response....What am I supposed to reject or agree to?

      Sincerely,

      ******** ******

      Customer Answer

      Date: 09/10/2024

      What decision has been reached?

      What do you need my to agree to? There is literally NO REPSONSE for anyone.

    • Initial Complaint

      Date:08/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent over to collection when I was told to wait to pay as they did not know the amount I needed to pay since insurance claim was submitted late on 6/13/24. I never received the bill from ** ******* ********** but recieved the bill from the collection dated 7/9/24. Unable to contact Nationwide Recovery Service. Their phone number, ************, is always having "technical difficulty"

      Business Response

      Date: 08/22/2024

      based on the information provided in this BBB complaint, I am not seeing a balance owed in our office. You may now reach out to ************** to further discuss. Please provide a file # or reference # so we are sure to have the most accurate details to confirm no other accounts. 

    Nationwide Recovery Service is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.