ComplaintsforAppliancePartsPros.com, Inc.
Major Appliance Parts
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Complaint Details
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Initial Complaint
11/24/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
My bank account was compromised. People who compromised my account made a purchase from here with my card and shipped supplies to my house. I sent them back as a RETURN TO SENDER and unopened. Because they shipped these supplies my bank can not refund my money. I have sent a letter confirming this with the company and they refuse to refund me. Horrible, terrible customer service. Do not purchase from them. I have sent proof, the bank has called and confirmed that they need to refund me. They are refusing the $490 back to me. They have confirmed that the order was fraudulent as the phone number was not mine and the email was not mine. The customer care lady told me I have to wait until their office in CA clears the information and can take another 45 days. They should have cleared this on November 9, 2021 when Matt E. was sent the paper work from me and the bank.Business response
11/26/2021
Business Response /* (1000, 5, 2021/11/26) */ Hello *******, I do apologize for the issue you are having with the fraudulent order placed through our site. At this time our system shows that a chargeback was processed on the order and that a refund was in process to you. We currently have not received notification in the system that we won the chargeback. I understand that you have provided the letter from the bank and that your bank has verbally confirmed the information with an agent over the phone, however, the funds have not been fully released back to our account as of yet. Please note that this process can take up to 45 days and we are checking the information daily. As soon as the funds show reversed we will issue the refund back to your account. Consumer Response /* (3000, 7, 2021/11/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was with the bank the day they called to inform you that you are responsible for return of this order. I have also sent the response from them via email numerous times. You are refusing to return my fraud order and using the bank as an excuse. I have proof of everything. Consumer Response /* (3000, 9, 2021/11/29) */ Also it has been past the 45 day mark and I have confirmed the charge was reversed from my bank. The charge takes 5-7 business days. Never has a charge taken 45 days. This is stalling tactic you are using. You have received the fraudulent material back to you as well as money from the fraud purchases as well as money from the bank. Refund my money please. Regardless of the fraud, the material was returned back to you. Business Response /* (4000, 11, 2021/11/30) */ We have received notification as of 11/29/2021 that the chargeback was reversed back to our account. A full refund has been issued as of 11/30/2021 in the amount of $******, please allow approx. 3-5 business days for this refund to appear on your account. Business Response /* (4000, 15, 2021/12/13) */ Our system shows that a refund in the amount of $****** was processed on 11/30/2021 at 4:39:57 PM. I have sent an inquiry to our account team to verify the transaction record information for further verification. Consumer Response /* (3000, 23, 2022/01/05) */ I have not been refunded! Please keep this opened until I am refunded. Business Response /* (4000, 25, 2022/01/06) */ Hello, Please see below transaction record showing refund from AppliancePartsPros.com on 11/30/2021 in the amount of $****** to the Visa card ending in ****. At this time, there is nothing further we can do since the bank/card institution accepted the transaction. I would suggest reaching out to your bank/card institution for further assistance regarding the refund. ******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************Initial Complaint
11/16/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
11-9 company has failed to give reimbursement for product returned on 10-25Business response
12/20/2021
Business Response /* (1000, 5, 2021/11/18) */ Reviewing the order, the order was inspected and processed as of 11/17/2021. Please note that returns received can take approx. 7-14 business days for return inspection and credit processing. Consumer Response /* (2000, 7, 2021/11/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
11/10/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of Purchase was 10/4/21. Order #******** .Electronic Control Board 5701M754-60 / AP4397613. Cost was $357.83. The part did not work for my problem. Their website said 365 day return. I returned the item and they said they cannot refund my money because it was installed. I said in that case just send me the part back. They said they already disposed of item. So they kept the part and the money. Either give a refund or ship my item back to me. They refuse.Business response
12/20/2021
Business Response /* (1000, 5, 2021/11/11) */ Per AppliancePartsPros.com return policy as stated on the website we do offer a 365 day return policy however, parts must not be installed or show signs of installation. Once items are deemed as being installed by our returns department, the returned item is disposed of and we are unable to return the part to the customer. This information is also included on the return form provided for return: Enclose this form with your return. Please, make sure your return is securely packaged in its original or compatible packaging. Parts must be in resalable condition. All gas and electrical parts must not have been installed. Returned items that have been installed will not be returned to customer. Please reference the return policy at the link below. https://www.appliancepartspros.com/customerservice/returns.aspx Consumer Response /* (3000, 7, 2021/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) AppliancePro never said the returned item would be disposed of. If I would have known that I would have not sent it back. Item was disposed of within one day after receiving it. They should have waited for a response. Business Response /* (4000, 9, 2021/11/15) */ The information is displayed on the return form that is printed and placed inside the box and states the following: All gas and electrical parts must not have been installed. Returned items that have been installed will not be returned to customer. Unfortunately, AppliancePartsPros.com does not hold parts deemed as being installed.Initial Complaint
08/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello I ordered A part From AppliancePartsPros.com the purchase for Dryer Part on 07/14/2021 was told it arrive by 07/23/2021 a Dryer Lint Catcher I also Paid 60.37 plus extra Shipping they took the money out of My account I called the number 1-877-477-7278 and they would hang up after first ring its now 08/21/2021 I have not received anything at my Residence I would not recommend this company until they can use good Faith I would like either Full return or the product ordered! My question to this company is are you Scamming us? Time to check into this Company are you fraudulent or Real? I Would like either the Part Delivered or Refund please just Justice pleaseBusiness response
09/07/2021
Business Response /* (1000, 5, 2021/08/24) */ Order # ******** placed on 7/23/2021 for $60.37 was cancelled due to mismatch billing information. The order was not charged due to being cancelled as we do not charge for an order until it ships. An email was sent on 7/24/22021 to explain the information to the email address on file for this order. At this time, a new order will need to be placed. If you are referring to a different order number, please provide the order information and we'll be glad to look into this further.Initial Complaint
08/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I visited the company's website and entered a product model number. The website generated a list of replacement parts which I selected from, however, once my email order confirmation came through I noticed that the part number listed did not match what I selected and paid for. I contacted the company less than an hour from when I placed the order and asked them to cancel it so that I did not waste money on shipping because the part that was listed in the order confirmation was wrong. Customer service was dismissive and said they could not cancel the order because it had already shipped. The website order page said it had not shipped and the customer service could not provide me a tracking number. Now I have to pay over $30 in shipping costs to receive and return the part that was incorrectly listed in my order. All of this is in direct contradiction to the written return policy provided on the website. I want the company to reimburse me for shipping.Business response
09/01/2021
Business Response /* (1000, 5, 2021/08/20) */ Per AppliancePartsPros.com cancellation policy you may cancel your order before it enters the shipping process. We try our best to provide you with the quickest service possible. Once the order enters the shipping process, we are unable to cancel the orders. Reviewing the customer information advising that our site suggested the wrong part, we will be sending a return label to have the item returned. Once received a full refund will be issued on the order.
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Customer Complaints Summary
26 total complaints in the last 3 years.
6 complaints closed in the last 12 months.