Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 2019 hyundai sonata brand new. This vehicle has 2 issues that will cost me out of pocket for repairs. The first issue is the vehicle uses 2-3 quarts of oil in between oil changes and the dealership told me that I would have to pay them $65.00-$90.00 for them to change my oil then I had to drive the vehicle 1,000 miles and bring it back so they can check the oil level. If it was 1 and a half quarts low they would change the oil again at their expense and drive another 1,000 miles and recheck again. I should not have to pay for the first oil change since the motor and transmission are still under factory warranty. The second issue is that the button on the steering wheel that answers calls just split one day when I was answering the phone and ever since then none of the audio or phone buttons work on that side of the steering wheel. This is clearly another manufacturer defect. The vehicle currently has 64,500 miles. I was told that I would have to replace the entire button controls on the steering wheel which with labor would cost approximately $1,450.00. I also have a complaint filed about a non working seat belt in this vehicle. Which hyundai refused to fix also. The oil consumption is costly when I have to buy 2-3 quarts between every oil change and the fact that I have to keep a check every few days on the oil level is absurd.

  Business Response

  Date: 07/24/2024

  Customer's last visit to our shop was 1/19/2022 at 35,566 miles.  This visit was to diagnose the seat belt issue and we ordered the seat belt assembly for a warranty replacement.  Customer never returned.  Since the comprehensive Hyundai warranty is 5 years/60,000 miles and customer stated the car has 64,500 miles the seat belt is no longer eligible for warranty replacement.  This would also apply to the steering wheel buttons.

  Regarding the oil consumption complaint.  Since we do not have any recent service records the customer would have to allow us to perform a fresh oil change in order to confirm that both the oil level is correct and that the oil is fresh.  All manufacturers require this for any oil consumption issue.  The customer would then drive for at least 1,000 miles and return for to the dealership for oil consumption amount calculation and if any future steps may be needed under powertrain warranty.  Since the customer is the original owner, powertrain warranty is still in effect for 10 years/100,000 miles. The manufacturer will not pay for the oil change since this is a maintenance item.

  Customer Answer

  Date: 07/25/2024

  
  Complaint: ********
  
  I am rejecting this response because: when the car was first taken in for the faulty seat belt we were told that they would have to order the parts and when they came in we would be notified so the repair could be made. We never got any notification of the parts arriving. Furthermore we tried 3 separate times to contact tl for the status of the order and were told that they're wasn't a record of the vehicle being in their facility for the seat belt repair on file.  No email,  no calls, no mail nothing from this dealership. They failed to notify us of the parts arriving at their place of business or we certainly would have taken it in to be fixed. 

  As far as the oil usuage of 2-3 quarts of oil between the regularly scheduled oil changes we were told that in order for them to check if the motor had a defect that we would have to pay out of our pocket for a oil change at their dealership which would cost us $65.00-$95.00. Since the only covered parts left on this vehicle is the motor and transmission the customer should not be made to pay for the first oil change at the dealership. The engine is under warranty and in order for them to determine if the engine is using that oil betweenduring the 3,000 miles oil changes they are liable for changing the oil at their expense and etting the customer drive 1,000 miles and bring it back to recheck the oil level. Their biggest selling point is the 10 year 100,000 mile warranty which is full of loop holes.  The dealer was liable for notifying us the customer of the arrival for the replacement parts and we were never notified. And the fact that we contacted the service department and the parts department over time and not 1 employee could find any order or service note about this  whole disaster is completely unacceptable. And as far as the steering wheel control button cracking and not allowing any of the control buttons on the drivers side to function is preposterous . The button was pushed normally and just split the call answer button leaving the other control buttons useless. I don't know what your company's definitions of a factory defect is but all these  broken and failed major systems by my knowledge and manufactures defects that came from the factory were unnoticed flaws that were going to tear up undoubtely sooner than later. This vehicle was bought brand new off the lot. The persons obviously over quality controll need to be more aware of the defects that are just barely making the grade to move to the next station. I will not be satisfied until Hyundai corrects these known defects without leaving the owners with out of pocket money for items that were not address closely enough before it was released to the public. As this car sets now it is a death trap without a working seat belt and seat belt snap.

  Any time I drive this vehicle it could be my last ride. By hyundai not taking actions to repair these major life ending defects only his to side that they are only worried about building vehicles with not so sturdy parts to last part 60,000 miles. 

  I will not accept their  resolution unless they are repairing these manufactures defect without charging an innocent buyer for items that were clearly defective from the manufacturer. I have also filed a complaint to NHTSA. Due to the excessive oil use of 2-3 quarts of oil between regular oil changes. 

  
  
  Truthfully and waiting for hyundai to make the defects repaired without causing the customer to lose interest in this brand of vehicle in the future. 
  
  ******* **********

  Business Response

  Date: 08/05/2024

  Since the power train warranty is for original purchaser only, we would need to verify that the original purchaser still owns' the car.  If this is the case, we have agreed to cover the cost of the oil change to start the oil consumption test since this is not covered by Hyundai of America and to assist the original purchaser.  They would need to call to schedule for this process to begin.

  Regarding the seat belt and steering wheel switches, I have verified that they are only covered by the original comprehensive warranty of 60 month/60,000 miles, this coverage has expired based on the mileage being beyond 60,000.      

  Customer Answer

  Date: 08/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:05/16/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grey Epperson Hyundai advertised a vehicle for sale when filtered for less than $25,000. Once once I contacted them regarding the vehicle they told me the sale price was $31,900. This is a bait and switch, and highly inappropriate behavior. Attached are my footers and evidence of the car under that price, including video of me filtering the cats by price several times.