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Business Profile

Utility Water Company

Anderson County Water Authority

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Water Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/06/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the past few months our water has been going out periodically at our house from anywhere from a few minutes to hours at a time. We have called and even gone by Anderson County Water Authority several times to get this fixed. This has not been fixed and has only gotten worse. It's to the point that I have not been able to do laundry, wash dishes, or even take a shower for the past 2 days. We have 3 kids that live at home, so this issue is extremely upsetting to them and us. We are beyond frustrated and desperate to get this resolved!

  • Initial Complaint

    Date:04/24/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted this business; however, all I received was a rude reception from the male answering the telephone and the individual disconnected the call. I call this business back and received the same rude reception. The second time I called, I ask for a supervisor and she was rude and obnoxious. I have not water pressure and this business is doing nothing to resolve the issue.

    Business Response

    Date: 05/09/2023

    The Complaint called and reported this issue after hours, according the ACWA's answering service, they received the first call at 6:52pm on a recorded line and the complaint hung up or the call was lost. The complaint called back at 6:53 pm and requested to talk to a supervisor. A representative at the Answering service stated he did not give name and phone number and the complaint hung up or the call was lost, during the conversation. They however found his information from caller ID and call log at the request of ACWA inquiry of the details of this call.  The complaint never left a message for Anderson County Water Authority to call complaint back nor the complaint never called during office hours and spoke to an employee at Anderson County Water Authority. It is ACWA's understanding therefore this is not an on-going issue.  ACWA will be happy to talk with or help the complaint if this is still a issue regarding his water pressure or any issues that he may have. 

Anderson County Water Authority is NOT a BBB Accredited Business.

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