Complaints

• Initial Complaint

  12/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Advantage Property Management consistently fails to address maintenance and security issues, often for months at a time. This includes but is not limited to:- Telling me that the laundry room would be finished and ready to use by the beginning of June 2024, and nothing was done until October 2024.- I informed Advantage that the lock on the gate to the parking lot was broken in July 2024. They did not fix it. I continued to inform them and they continued to ignore it. In October tenants were sent a warning letter about that the lease had been violated because the gate was left open, even though there are no terms in the lease related to this and they were informed many times about the issue.- I reported an HVAC issue in September 2024. Depending on unknown factors, it has caused apartment to be both too cold and too hot. I am writing this complaint on December 17 2024 and the issue has still not been resolved. Getting Advantage Property Management to take care of the most basic landlord responsibilities can be as time consuming as a part time job.

  Business response

  01/06/2025

  He was informed that day that the laundry room was working, that in the near future we would be getting some updates to it. See my text to him during the move in process: ( See photo 1)

  October 15th, I was able to go in and do the last phase of the laudnry room update. The floors.  We did some plumbing repairs, that took less than one day and a full paint of the laundry that took less than one day. We did this in phase to keep the laundry room from being down for a long period of time. 
  Tenant was informed. (See photo 2)

   

  This customer keep stating things went undone and were not completed. Three other residents at this unit are able to confirm work is done.  APM has reacted and responded with communication at each complaint.  

  Customer response

  01/06/2025

   
  Complaint: 22698618
  
  I am rejecting this response because it is irrelevant to my problems with the business.

  I provided examples of past issues to illustrate a pattern of negligence and incompetence from the business. I am happy to be living at the property and in the neighborhood, which is why I have been so consistently frustrated and disappointed by the property manager behaving unprofessionally and ignoring repairs for months at a time. I am aware of the excuses because I have heard them many times, and it's gotten pretty old. These problems might actually all be the fault of the owner, but I can't contact the owner, so my problem is with Advantage. I would be happy to discuss this with somebody from the company. The response is rejected.
  
  Sincerely,
  
  ******* ******

  Business response

  01/07/2025

  Advantage stands on the fact that we have been responsive and cooperative. Other occupants feel the same as per their texts. Im sorry you feel that our communication does not align with your expectations. The owner has hired us as his property manager and all communication must be had through our company. 
  

  It looks like your lease is up 5/31/25. If I can request if owner for you to be able to break your lease and move out in the next 30 days would thats be acceptable and help you? 

  Customer response

  01/07/2025

   
  Complaint: 22698618
  
  I am rejecting this response because:
  

  If I were to move out in 30 days that would create much more of a hassle for me than anything I have complained about so far. That is not a solution. I complained to the BBB because the property is poorly managed. If that changes, I would prefer to renew the lease and continue living here. Ideally, I would never have to follow up with Advantage about ignored maintenance requests or fill out BBB forms. Renting from Advantage is like renting from an app that doesn't work. I sincerely hope this changes.

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  11/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Advantage Property Management violated my rights under the **** (Fair Credit Reporting Act) as a consumer when they completed a rental history reference with false information stating I was evicted from a property (**************************************************************** *****), the same property where they did not return my security deposit. After giving me several conflicting stories as to why they did not return my deposit (1st they transferred it to a new property mgmt company, they were not required to return it to me, and finally that the deposit had to remain with the next tenant), I was told they would be willing to have me approved for a property in lieu of their error once an application was made to satisfy the erroneous reference reporting made by their company. I did as was asked, placed a new application fee, and sent a shortlist of contenders. I was then told there was no intention to complete qualifying me because was considered a risk because I called in maintenance issues and there was an incident where the owner's home insurance made a payment for an injury caused by a leak from the attic; this sentiment is quite discriminatory, a misrepresentation, and nullified my application/fee ($45). I was not evicted from the home, as was reported on the rental reference to a competitor's management company, I did not make a claim to the insurance company (the homeowner/Advantage did), and to be dealt with in this fashion shows a lack of integrity on their behalf.

  Business response

  12/05/2023

  This complaint has been worded in a way that specific, yet very important, details are being left out.  Advantage Property Management was notified from ************************ in written confirmation stating she  was vacating the unit and transferring her deposit to her daughter effective November 21st, 2021. In the same notice we were notified that her daughter was staying in the home after Miata vacated and to resume the lease.  Therefore, a formal move out walk through was not done on the home due to the home not being vacant at the time of this notice and her acknowledgement of transferring her damage deposit to her daughters account via the written notice.  See attached notice from Miata as mentioned above.  

  As for her application fee, Advantage Property Management has received her application, however, all supporting documents that are needed for verification to complete the application process have not been received.  These documents include, paycheck stubs, bank statements, other income proof, etc.  The only document she uploaded was her drivers license.  Her application was deemed not complete due to the missing documents and tenant is fully aware of this. Text with tenant is also attached for your review. In summary, APM notified her on 11/8/23 at 10:26am that we needed her missing documents. On 11/8/23 at2:50pm  Miata responded that she was busy at work and would get them to her shortly.  APM texted again on 11/13/23 stating we still have not received your documents.  As of today, 12/5/23, the documents are still missing.  No application fee has been nor is going to be returned due to tenant failure to comply with application process.
  

  While we hate to have any negative feedback or issues with any of our tenants, issues like this can come up from time to time.  I do value the fact that the BBB gathers both sides of the story so we can show proof from our side as well now that all facts are given and clearly backed by our documentation that is attached.  Please let me know if further information is needed. I am glad to help in any way.

   

  Attachments: Email from tenant stating her clarity on the deposit situation as well as the move out notice given in written format and the second document is the text with APM and tenant stating missing documents present and needed for her application.  

  Customer response

  12/12/2023

   
  Complaint: 20911618
  
  I am rejecting this response because: 

  This is Miata Aakbar, in response to the referenced complaint. My phone does not have enough memory to follow the link in the email sent with the reply from Advantage Property Management, and because I cannot access the link outside of the email, it will not allow me to properly reply in the profile from this computer. I called and spoke with a representative who stated I could email my refutation to you directly. My direct rebuttal is as follows:

   

  I attest that I did not in fact submit the email in question and have since spoken with my daughter who admitted to requesting the money be kept in conjunction with her signing the lease from my email. As I had no knowledge until now that this email even existed, I am still remised that no verbal/written documentation requiring my signature regarding monies they received directly from me was ever executed to avoid any improprieties. It is beyond careless for a business to allow a 3^rd party (who was not on my lease agreement) to make arrangements for my funds or allow such agreement to move forward without express written consent.

   

  Moreover, what is conspicuously missing from Advantages response is my chief complaint of the inaccurate reporting against me for evictions which did not occur. Advantage admitted to the error of completing a Verification of Rent History (VOR) incorrectly to an alternate property management company but failed to have the reporting reversed on my credit report. It shows as a $0 balance, as if there were eviction fees that I paid out, which does not reflect my history with this company. They are also well aware as to why I did not remit the documents after being told by one of their employees they would assist me in getting a property a month ago due to their error; which was based on the false discrimination of me as a tenant, being described as heavy on maintenance calls and being accused of taking insurance money (after a ceiling fell on my children due to a leak in the attic). When I was told I could view two potential properties, the following day I was told both were off market because a security deposit was placed on them; note that neither property was pulled off the site and was still actively taking applications. More pointedly, both properties I was told I could choose from without waiting because of what was done to me are still listed on the site, but I was backdoor declined by *************

   

  It is the duty of the company to report factual information and make decisions based on equity. Any behavior outside of these standards is discriminatory and violates my consumer rights to fair and accurate reporting. As ******* was on the phone responding to what she heard from the other company, Advantage is aware their error was a factor in my disqualification; the company should act in good faith and refund my application fee and the security deposit, as their negligence has caused negative consequences.

  
  
  Sincerely,
  
  Miata Aakbar

  Business response

  12/20/2023

  Advantage Property Management does not have any records of sending out a Verification of Rental History completed for this individual.  It was advised by our employee *********************** directly to Miata via a text message that our office did not show a verification of rental sent sent over my our company.  ******* advised her that she did not mind completing another verification form by our company and sending it over to them but ***** claimed that the company that she was applying with "does not accept 2nd verifications": Furthermore, we have requested her to send proof of this so called verification and we have yet to receive it.

   

  In regards to your damage deposit, the ****************** law states you only have 30 days from move out inspection to dispute any more out refunds. I show you vacated from **** ***************** on 8/1/2022.  You then moved in to ******************** house11/19/2021 in which you paid down $1025.00 for a new deposit on 10/22/21.  Once again, your email where you mention your daughter logged in and sent an email from your email stating she was to keep the deposit on ***************** since there could be no move out inspection made due to your daughter staying in the home is not something Advantage can be held accountable for.  We apologize. 

   

  Secondly, she mentions not being approved for other homes. Our application process and steps outline specific documents that are needed in order to complete her application.  She only completed the application online but failed to send ANY documents that are specifically mentioned to support and finalize her application. As of today, there have been not additional documents and the application has been closed.  My staff texted her on 11/13/23 advising her that we still do not have the information needed to complete her application.  This was advised 11/8/23 and 11/13/23 in written format to the tenant.

   

  Advantage Property Management has responded professionally and with proper company protocols.  If any proof of this documentation is needed, please let me know. I am happy to get it to you.

• Initial Complaint

  03/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I won a case in General ******** and the landlord evicted me afterwards. This is a violation of a pertinent statute and the people of the court got upset. I am moving on and this lady from advantage properties allowed me to see the property. After we finished she wanted me, *********************** to bring her a security deposit not during hours. So, if she would try to steal my money think about those without knowledge they are evicting wrongfully because a thief has keys and can get to the money before everyone else. Whom in their right mind would rent from those people? This is a shady business practice and needs to be looked into thoroughly. If you ever watched the news another company drop box came up missing. Is the BBB allowing people to rob the poor to make them homeless by using the court system? Lady number to contact is ************

  Business response

  03/28/2023

  Advantage Property Management originally approved this applicant for a property here in *******. We are in no way affiliated with his current case that is mentioned in the claim. When approved for one of our homes and, as proper protocol and to secure the home, we request payment to be dropped off in the form of a money order or cashiers check for the damage deposit to our physical office address.  We do not accept payments or money paid down on a property in the field.  This is for the sole purpose of being able to properly sign off of receipt, make copies of the information and to have the transaction recorded on cameras within our office.  We do this for every applicant and follow same protocols for all.  This applicant was asked by the showing staff to drop the money off at our office site.  This employee is a long term employee of Advantage Property Management and is entrusted by management with facility keys.  It was requested by Advantage employee to have applicant bring money to office and not to property.  Applicant felt this was a tactic to possibly rob or steal from him the damage deposit funds.  Due to the payment protocols we have in place, we have never had a money management issue internally.  This employee has many years history with this company and was simply following company protocols.  We feel that this was an unfair assumption on behalf of our team when all we were trying to do is be ethical and legal. 

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have accumulation of mold and mildew in the bathroom. I have submitted multiple maintenance requests that have gone unanswered. My daughter and I suffer from asthma, and I am currently pregnant. My daughter has had back to back illnesses within the past couple of months that have caused her to miss school.

  Business response

  01/11/2023

  Hi there,

   

  This tenant has had this issue earlier this issue.  She reported it on 5/6/22. Vendor went out same day to look at it and quote it.  Vendor was approved and completed the job 5/11.  At this time, tenant was advised by contractor to start using vent fan to help extract the moisture out of the air when showering.  In July she reported it again. She reported it 7/23.  We repaired 7/25 and again advised tenant to start using vent fan when showering or it will keep doing this due to size of bathroom and length of the showers and moisture trapped in room and no air circulation to help dry the walls from the steam.  On 11/7 tenant reported it again.  We send vendor to investigate it again for third time. This time owner approved removal of sheetrock and insulation completely and put back of new sheetrock and insulation.  Job was completed and done. This complaint was received two days before vendor had appointment scheduled.  Its completed now.  As you will see, we are very responsive to tenant issues and want to rectify this issue.  We feel that the tenant is not doing their part by following our rules on turning on vent fan while showering. I hope you will clearly see this.  Owner has spent in excess of $2000 trying to fix this issue in 2022 between the three call backs and each time we jump.  Tenant has to do their part as well.  

  Customer response

  01/11/2023

   
  Complaint: 18694133
  
  I am rejecting this response because:

  Yes, the issue is resolved now only because I filed the complaint. Please present facts when referring to tenant because much of what was stated is not facts.

  I have been and continue to utilize the fan in the restroom. One would not have a way of knowing or not knowing if this is utilized unless they physically resided at the address. 

  I agree,  all other maintenance requests have been timely. However, there was no excuse for this maintenance request to take two months to be resolved. 

   

  Furthermore, please don't try to assert that $2,000 worth of equipment was purchased and spent due to tenant error. If the matter had been resolved on the first maintenance request that was made in July, we would not be at this point now. 

   

  The mold and mildew has been consistently accumulating long before now, I just didn't make a huge issue about it until it began to cause serious medical issues with my daughter and I also resulting in my miscarriage.

  
  Sincerely,
  
  *************************

  Business response

  01/19/2023

  Tell us why here...Our stance is that EVERY time the complaint was received by Advantage, our team was responsible and a contractor was out immediately.  Sometimes within same day.  Repairs were made each time.  Tenant claims to be using vent every time while showering. On 11/7/22, contractor confirmed bathroom vent works and functions properly.  Contractor advises that if fan was used while showering with very hot temperatures, this would not keep happening.  Owner has spent thousands on repairing.  As you can see by photos, the bathroom tub surround and sheetrock was ripped out and replaced with brand new.  Below are the facts:
  1-Tenant Submitted original issue on 5/6/22. Contractor completed the job by treating the mold, scraping and kilzing the bathroom ceiling and walls 5/11/22.  
  2-Tenant submitted original issue on 7/23/22. Contractor completed the job by 7/29/2022 by tearing out the bathroom ceiling and insulating and installing new entire ceiling.  Removed mold from shower area and cut out walls in bathroom corners where mold was located. 
  3-Tenant submitted issue on 11/9/22. Work order immediately sent to vendor.
            11/16 Contractor had difficulty reaching tenant to gain access to home.   
            11/23 Contractor still having difficulty reaching tenant and non responsive to vendor.  
            11/29 Vendor sent quote and we sent to owner for approval.
           Job scheduled 1/5  Contractor ripped out whole tub surround and walls surrounding it. Job completed 1/9/23.  
  In short, the issues were resolved several times.  We are not 100% certain that the vent fan is being used as stated by tenant. Advantage has responded each claim in a timely manner.  We feel as though we have done our diligence to rectify this issue for this tenant.  
  Photos attached of before and after showing the BBB from our stand point as well.  
  

• Initial Complaint

  10/31/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I will like to file a complaint My A/c been out for two weeksI call they office every day just to get disappointed They send someone out to look at the a/c unit to find out they need to replace the unit They cnt tell me when its going to get replace My house is hot and the humidity in the home make it hotter Im a big nice woman (fat) and I get hot easy I take medicine with side effects hot flashes And I have breathing problems when I get hot It dnt take two to fix air They act like they dnt care and get rude when I call As of now my A/C is not working I put the request in on October 16 its October 31 still no a/c

  Business response

  11/15/2022

  I am so glad you all seek our side of the situation as well.  The following is what has transpired on this account:

   

  10-23-wo#*****  Originally reported to Advantage Property Mgmt: 10/23
  10/25-Vendor went on date: on 10/25 "Reassign to Second Vendor ************************ -

  10/27 -Tenant is not coordinating and was very rude according to TJ -*********"/ on 10/27 -"They are going to need a new condenser &coil. Itll be $3500. Itll be a 3-Ton system I know its the end of the season but its best to do it now since it needs to be done. All equipment will have about a 20% increase starting 1/1/23"

  
  10/27-Quote given by vendor 1:  10/27 but this is when owner chose "different vendor"

  
  11/7: Work completed date: 11/7 after Highpoint got wo #***** "Installed ******* 3 ton condenser and aspen coil"

  The tenant got brand new system but we had to go through the process of diagnosing the system and quoting new equipment to fix the issues.

   

  Again, thank you for taking the time to see our side.  I am happy to send any documentation if needed.

• Initial Complaint

  09/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The company raised my rent last year in 2021after covid from 650 to 725 bow this new company who manages this house want to raise it again and I haven't had time to adjust to the change they said they don't have to give me but 30days notice but I haven't received any

  Business response

  09/19/2022

  It seems this issue the tenant is having and frustrated with is with the owner himself and prior management company.  This property was given to Advantage Property Management effective 8/1/22. See attached owner agreement starting management on this home attached. The prior management company also included a signed month to month addendum acknowledging by the tenant that she is aware of the month to month and 30 days notice requirements as specified in the other managers agreement.  While Advantage Property Mgmt has no deals with this company, we have responded to the owners request of a rent increase which the tenant was legally notified within the ******************'s legal guidelines of providing a 30 days notice to tenant giving proper notice.  This notice was mailed as well as shared with the tenant via their tenant portal which she has activated and has access to. I have also attached the screenshot of her portal showing that she has activated and has access to her portal and the page 2 shows that it was and has been shared on her portal as well as mailed out to her.

   

  While we apologize she is frustrated with having two rental increases, Advantage Property Management cannot be held accountable and blamed for what another management company does.  We are only responsible for actions which you will see have been within State and legal guidelines.

   

  Please let me know if you have any further questions or need clarity.  We do not like having any negative feedback from anyone, and certainly not when its wrongfully blamed.

   

  Thanks,

  *****************************

  ************ 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩