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          One Bank Of Tennessee has 1 locations, listed below.

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            Business ProfileOne Bank Of Tennessee

            Bank
            BBB accredited business

            Contact Information

            140 S Jefferson Ave

            Cookeville, TN 38501-3425

            Get Directions
            Visit Website
            (931) 528-5441

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/30/2002

            Years in Business: 122

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers checking, savings, certificates of deposit, investments commercial and consumer
            loans.

            Business Details

            Location of This Business
            140 S Jefferson Ave, Cookeville, TN 38501-3425
            BBB File Opened:
            12/17/2001
            Years in Business:
            122
            Business Started:
            10/1/1901
            Business Incorporated:
            10/1/1901
            Accredited Since:
            8/30/2002
            Type of Entity:
            Corporation
            Business Management
            • Mr. David Kinchler, President/CEO
            Contact Information

            Principal

            • Mr. David Kinchler, President/CEO

            Customer Contact

            • Mrs. Karen White, Compliance Director
            • Mr. Matt Means, Executive Vice President
            • Mrs. Pat Thompson, Accounting Manager
            • Mr. Jonathan Medley, Executive Vice President
            • Mr. David Kinchler, President/CEO
            Additional Contact Information

            Fax Numbers

            • (931) 526-4601
              Primary Fax
            • (931) 525-2413
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to choose a new bank or credit union

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/23/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            On 06/08/2022 my debit card was charged a total of $1903.89 without my authorization. This was done by various transactions all on the same day. On that same day I reported this fraud to my bank (One Bank of Tennessee). They noted the incident, closed my debit card, and told me to wait for the money to be refunded and not to fill out a dispute yet. On the next two days I got refunded a total $1306.93 but the rest ($601.96) was still charged. I went to my bank again (06/10/2022) and asked for an update on the rest of the money and whether I should finally file a dispute. They still told me to wait but I insisted, so they only filed an affidavit on two transactions only. I spoke with another bank employee and finally I got them to file a affidavit on all the rest of the disputed charges. To this date I have one disputed charge that has not been refunded, which is for a total of $500.00 (TIP TO ********** 3 ** ********). I have received not answer as to this charge. By the way, this charge of $500 was made at 5:00 in the morning and it shows that it was a tip (to a restaurant, I suppose). At that time I was at work.
            Read More
            Read 2 More Complaints

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Amber H

            07/05/2023

            Twice I’ve had my account locked without any notifications asking if it was me who made the suspected fraudulent charge or not. Both times it happened on the weekend, which you can not reach anyone at all till Monday. So I had no card to use or purchase anything with. I also just recently had a charge that I did not do and I was contacted this time but when I went to the bank to have a new card issued I was told I will now be charged $10 for it. I can understand if I had lost my card that $10 would be the cost to replace it but when I’m already the one who is inconvenienced I don’t think charging a customer $10 is right or very good customer service. This bank is the worst bank I have banked with and will be closing my account.
            Read 2 More Customer Reviews

            Local BBB

            BBB of Middle Tennessee

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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