ComplaintsforCash Express, LLC

• Initial Complaint

  03/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They pulled more money out of my account that wasn't there I'd like a refund of it

  Business response

  03/29/2023

  We attempted to reach ******************** by telephone but were unsuccessful and unable to leave a message as his phone was not receiving messages.
  
  After reviewing his account and speaking with store employees and management, we found that Cash Express and its staff acted appropriately as authorized by our contract and the laws governing our license.  If ******************** feels we have acted outside of the contract or law, he should contact us at ************** and ask for someone in Compliance to discuss his concerns and provide them with additional details supporting his position.
  
  Thank you for the opportunity to address ******************** concerns.
  

• Initial Complaint

  02/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I completed my bankruptcy application on 2/17/23, so I decided to call Cash Express to let them know that I was filing and I was told by an employee at one of the ************ ** locations that my check would not go to the bank because I was filing bankruptcy and that it would be illegal to send my check. She stated that she would call the bankruptcy line to verify that I did file bankruptcy. Because of what I was told, I told her that I would not be in to pay my check. She stated that if I did come in to pay it that I would have to sign a form stating that I was choosing to pay my check even though I was filing bankruptcy. So I thought I was good to go.I checked my banking account this morning and the check did go to the bank making me negative the amount of my check. I called the Madisonville location that I called Friday and left a voicemail. I got a call back from another employee who told me that I should have called the ************ ** location since that is where my check was and that the employee should not have told me what she told me. I assumed that if an employee put in notes on one database, that every Cash Express could see it. That is not the case. I called the ************ location and was told that she would call her uppers to see what needed to be done. I called her back and she told me to call ************. ********* told me that because the bankruptcy was not completely filed until 2/18/23, they were able to deposit my check because when I called on the 17th there was no case number.I am not happy about this whole situation because I was given the wrong information from the ************ ** employee. I would like for the call to be played back so you all can hear what she told me because apparently what she told me was wrong. I have no reason to lie about what that employee said to me over the phone.

  Business response

  03/03/2023

  Thank you for the opportunity to address **************************** concerns.  Although we were legally within our right to deposit her check prior to her bankruptcy case being filed, we decided to refund the money to her as a courtesy.
  
  We apologize for any inconvenience our actions may have caused,and we appreciate **************************** business.

  Customer response

  03/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Brittany F-m

• Initial Complaint

  02/15/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I recevied a letter from the corprate office saying if i do not pay what i owe they are gonna take me to court. I have tryed to set up some payment arrangements with them they wont work with me said if it not paid by feb 19 they will **** I did go in today and payed ***** on my loan i dont want this to go to court i am gonna get it payed off ive called corprate and they just tell me they cant help so as of today my pay off is ****** I hope to hear back from someone bout this matter in some help .

  Business response

  02/17/2023

  Due to state and federal privacy rules, we are unable to specifically address ************** concerns here. However, we have replied to her directly today by mail and email, explaining our position.  Cash Express believes that we have acted appropriately according to the terms of our agreement with *********** and within the bounds of our legal rights.  

• Initial Complaint

  03/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I took out a loan and have been making my payments on time and paying more than my payments. My job changed, changing my pay days. I kept making my payments, or what cash express thought they were, plus additional to go on my principal and NOW they tell me that my amount due is $935.00 and that is all INTEREST. That is for one payment. They basically changed the terms of my loan which illegal.

  Business response

  03/31/2022

  Business Response /* (1000, 5, 2022/03/21) */ We understand your concern. Unfortunately, we cannot discuss personal financial information in this forum. If you would like to discuss your account and billing, please give the store where you obtained the loan a telephone call, and they would be happy to explain it to you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩