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Business Profile

Check Cashing Services

Cash Express, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Check Cashing Services.

Complaints

This profile includes complaints for Cash Express, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cash Express, LLC has 101 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/27/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a TV from my local Cash Express in *****************. I didn't have the TV even a week and the screen went out. I can't use it and it'd cost more to fix it than buy a new one. I called the store and asked if there wad anything that can be done but they said there wasn't anything they can do about it. So I'm out all this money and the TV can't be used.

      Business Response

      Date: 12/06/2024

      Please see attached response.  Thank you.

    • Initial Complaint

      Date:11/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Getting process servers sent to my residence every couple of days threatning to arrest me and serving me with papers calls from cash express to family members saying if I dont pay this debt which Ive got proof that I do not owe them they are going to have me arrested and take my car calls to me saying they are gonna have me arrested and take my car Im severely disabled on ssi fatal condition already had a seizure due to constant harassment cant be at home without banging on my door by so called cops and process servers very Ill life threatning condition Ive got proof from the bank this debt is not owed Im being sued and only receive ssi for being severely disabled I feel suicidal due to threats and cant even be at home due to constant harassment

      Customer Answer

      Date: 11/13/2024

      They are doing a illegal lawsuit its over 6 years old sol in the state of ********* I contacted an attorney they said there is a sol as well this is illegal buisness practices they are commiting the *** even says this is illegal

      Business Response

      Date: 11/23/2024

      We have submitted our response directly to Ms. ******* since it contained confidential account information.  Please see attached.

      Thank you for the opportunity to respond to Ms. ********* concerns.

    • Initial Complaint

      Date:03/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They pulled more money out of my account that wasn't there I'd like a refund of it

      Business Response

      Date: 03/29/2023

      We attempted to reach ******************** by telephone but were unsuccessful and unable to leave a message as his phone was not receiving messages.

      After reviewing his account and speaking with store employees and management, we found that Cash Express and its staff acted appropriately as authorized by our contract and the laws governing our license.  If ******************** feels we have acted outside of the contract or law, he should contact us at ************** and ask for someone in Compliance to discuss his concerns and provide them with additional details supporting his position.

      Thank you for the opportunity to address ******************** concerns.

    • Initial Complaint

      Date:02/21/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed my bankruptcy application on 2/17/23, so I decided to call Cash Express to let them know that I was filing and I was told by an employee at one of the ************ ** locations that my check would not go to the bank because I was filing bankruptcy and that it would be illegal to send my check. She stated that she would call the bankruptcy line to verify that I did file bankruptcy. Because of what I was told, I told her that I would not be in to pay my check. She stated that if I did come in to pay it that I would have to sign a form stating that I was choosing to pay my check even though I was filing bankruptcy. So I thought I was good to go.I checked my banking account this morning and the check did go to the bank making me negative the amount of my check. I called the Madisonville location that I called Friday and left a voicemail. I got a call back from another employee who told me that I should have called the ************ ** location since that is where my check was and that the employee should not have told me what she told me. I assumed that if an employee put in notes on one database, that every Cash Express could see it. That is not the case. I called the ************ location and was told that she would call her uppers to see what needed to be done. I called her back and she told me to call ************. ********* told me that because the bankruptcy was not completely filed until 2/18/23, they were able to deposit my check because when I called on the 17th there was no case number.I am not happy about this whole situation because I was given the wrong information from the ************ ** employee. I would like for the call to be played back so you all can hear what she told me because apparently what she told me was wrong. I have no reason to lie about what that employee said to me over the phone.

      Business Response

      Date: 03/03/2023

      Thank you for the opportunity to address **************************** concerns.  Although we were legally within our right to deposit her check prior to her bankruptcy case being filed, we decided to refund the money to her as a courtesy.

      We apologize for any inconvenience our actions may have caused,and we appreciate **************************** business.

      Customer Answer

      Date: 03/04/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Brittany F-m

    • Initial Complaint

      Date:02/15/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recevied a letter from the corprate office saying if i do not pay what i owe they are gonna take me to court. I have tryed to set up some payment arrangements with them they wont work with me said if it not paid by feb 19 they will **** I did go in today and payed ***** on my loan i dont want this to go to court i am gonna get it payed off ive called corprate and they just tell me they cant help so as of today my pay off is ****** I hope to hear back from someone bout this matter in some help .

      Business Response

      Date: 02/17/2023

      Due to state and federal privacy rules, we are unable to specifically address ************** concerns here. However, we have replied to her directly today by mail and email, explaining our position.  Cash Express believes that we have acted appropriately according to the terms of our agreement with *********** and within the bounds of our legal rights.  

    Cash Express, LLC is NOT a BBB Accredited Business.

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