Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/6/22, office visit and paid *****. i signed to sheet of document for a credit check. I was not given a copy and no contract. 4/29/22, deposited ******** dollars into Residential ********* account. In April ******************** asked did I get the refund check back on my mortgage insurance. She told me to deposit that money into her account because she had to send it back to the mortgage company. I called the mortgage company and told me that she did not sent the money back to them. On April 29, 2022, I texted ******** about paying the mortgage and she told me not to pay the mortgage anymore until after the modification. 5/4/2022, ******** text me and asked for personal information on *******************, SS number and birthdate for the mortgage company. 6/7/2022, I deposited ****** dollars into Residential ******** account. ******************** texted me and told me the payment was late and the late fee is *****. She stated that all payments are due before the 5th of each month. 7/5/2022, My brother deposited ****** dollars into Residential **** Bank accountant. 7/13/22, I email ******** in regarding papers that I received from PHH mortgage. I email the papers back to the company. 8/23/22 ******** responded back to me by email saying she returned the papers to the mortgage company. 9/9/22, I requested an itemized invoice from ***************** 9/12/22, ******** send me an explanation of her fees. 9/14/22 ******** send me a contract that I never seem I mentioned that I was not given a contract. I email ******** and requested an Itemized invoice and I have not received one as of this date. 9/20/22, I sent ******** a certified letter requesting a refund of all monies paid to her for services not rendered. I have not heard anything from her. I have paid ********. ******** was to provide mortgage assumption and modification. I want a full refund back for services not provided. No, resolution and ******** is demanding for more money or no service.

  

  Business Response

  Date: 10/12/2022

  See Attachments 

   

  Thank You