ComplaintsforComfort Dynamics Cooling, Heating, Plumbing and Electrical
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Complaint Details
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Initial Complaint
03/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On December 20, 2023, Comfort Dynamics responded to address issues with my main water line. Upon their arrival, I warmly greeted the technician who promptly began working on the line. After a couple of hours, the technician encountered difficulty retrieving their drain snake, a situation they expressed as unusual. Seeking assistance, the technician contacted their manager, who also struggled to resolve the issue. Per the manager, the drain snake was stuck due to a possible break or shift in the pipe, yet the line was never recorded with a video before the drain snake was inserted into my main line.On December 26, 2023, I inquired about financing options, only to find out I was ineligible. Faced with the dilemma of affording their services, I expressed my concerns to the company regarding the unresolved situation and the financial strain it placed on me. Despite ongoing communication through emails, calls, and texts over the following month, a resolution remained elusive.On January 12, 2024, the technician returned, recorded a video, and sent it to me, though it was challenging to view. My attempt to address this issue went unanswered. On January 18, 2024, I reiterated my financial constraints to the manager, questioning responsibility for the pipe's condition. Their response of matching a quote from a licensed plumber felt illogical, given the escalating plumbing problems I was experiencing.The proposed repair costs of $2800 for a spot repair or $3100 for a full line replacement seemed exorbitant, especially as my plumbing issues persisted, causing backups and functionality problems. I believe that the company should take accountability for the situation and rectify the line at no cost, considering the escalation of the plumbing issues post their initial intervention.Business response
04/18/2024
Let me 1st apologize for delay in response to the complaint and also to the customer up until this point of resolution. I just called the customer but did not get an answer. I left a text message to call me back. I want to fully understand the customers concerns so that we can rectify the situation. We are in this business to ensure our customers are completely satisfied and we make every effort to do what is feasible for both parties. However, I need to understand the exact issue for the customer.
Please advise. Thanks.
***********************
Accountant
COMFORT DYNAMICSCustomer response
04/18/2024
The company came out on March 18th and rectified the situation.Initial Complaint
10/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
1. Date of transaction is 7 September ******. The amount of money Comfort Dynamics is charging is $2390.00 3. The business commitment was to provide, wire and install receptacles including wiring for a mini split at the desired location of my choice along with installing a ceiling fan that I (the customer) purchased.4. The nature of my dispute is the company (Comfort Dynamics Heating, Cooling, ************************************************ located in *******, **) is not licensed to perform work in the ******************** and I was told from the company (Comfort Dynamics Heating, Cooling, ************************************************ located in *******, **) that they were licensed and they can pull a permit for the ********************. The company has performed a percentage of the work already and was told that they would come back out to finish the remaining work that needs to be done for project completion. This is was told to me as i was unaware they were not licensed to perform work in the ********************. The company (Comfort Dynamics Heating, Cooling, ************************************************ located in *******, **) has offered to only credit 10% but that does not help me pass inspection in ************, **. I have to get all trades inspected Electric, HVAC, Plumbing and any other trades to ensure quality installation. I can not pass inspection with out the company (Comfort Dynamics Heating, Cooling, ************************************************ located in *******, **) pulling a permit for work in ***********. I'm at a huge loss of over two thousand dollars ($2000.00) because of lack of communication. The company (Comfort Dynamics Heating, Cooling, ************************************************ located in *******, **) should not have performed the work if they were lacking a permit for ***********.5. The company (Comfort Dynamics Heating, Cooling, ************************************************ located in *******, **) general manager has sated they are willing to give a credit of only 10%.6 Invoice number: *******Business response
10/26/2023
We have been in consistent contact with ******************** and have addressed all his concerns. We agreed on a fair price reduction that ******************** is good with, and it is our practice to make customer satisfaction the priority. We are working towards finishing this job in a professional and timely manner. The goal is to resolve this matter with the customer.
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Contact Information
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.