ComplaintsforHunter's Lodge, Inc.
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Complaint Details
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Initial Complaint
01/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I saw a Hunters Lodge advertisement in the November issue of ************** I called and got the cost of 2 M1943 Spanish Main Battle Rifles (******). This included the price of hand select rifles and shipping. I sent a money order ( True Sky credit Union Check No. 32681) of ****** and a copy of my C@R license (Expiration date 8/1/24) on 11/22/22 to Hunters Lodge. I started calling Hunters Lodge on 12/19/22 concerning the status of my order. After about 10 calls and an e-mail someone finally answered my call on 12/29 22. I explained why I was calling and went through my order. I did not get the persons name. He said let me check and when he got back to me he said I should receive my rifles the following week. I did not. Once again I tried calling, no one answered. I then sent an E-mail. No response. I checked with Blue Star credit union, My money order was cashed on 11/29/22.Initial Complaint
11/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered parts from this company and paid by check in July of 2022. I was told that I would receive the parts by **** The company cashed my check. When the parts did not arrive, I called to complain. They told me that they would send the parts, since they had them in stock. When the parts still did not arrive, I called again and was told that the parts would be shipped. It has now been four months and I am still getting the run-around. I would appreciate your help in receiving the parts or a full refund of my money.Initial Complaint
02/23/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased 11 surplus rifles from Hunters Lodge Corporation (located in TN) in early January. My check for $3,000+ was quickly cashed and I was told it would ship without delay. However; it is now approaching two months and no product has been delivered to my FFL dealer. Hunters Lodge has stopped responding to emails, and the mailbox is full. I simply want my order shipped as promised; and will pursue legal action if this order isn't shipped soon.Initial Complaint
01/23/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered a p14 rifle from Hunters lodge Corp. In March of 2021 and have yet to receive it. My next step is to contact the BATF and tell them they are running a SCAM.Initial Complaint
01/05/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered two rifles and accessories plus shipping in October 2021. My check for $660.45 was cashed on October 29, 2021. Despite many calls, I have not received any of my merchandise or a refund.Initial Complaint
12/28/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Ii saw an add in firearms news magazine for a sale on a rifle I decided to buy.i called the company and a nice lady told me all about the gun and the sale. I mailed the money order with my order..the lady said they would ship it as soon as they received the money..I figured two weeks maybe even a month.. but almost 2 1/2 months latter and forty phone call latter Hunters Lodge has not returned any emails.nor have they sent the rifle I purchased...i used a **** money order in the amount of $320.thus company has acted like a ghost after they recieved my hard earned money.please help me I would love to receive the gun ,,but my money returned will be greatly appreaciated..thank youInitial Complaint
12/22/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered several items (see below) and sent a check for $772.50 that was cashed on 3/18/2021 according to bank records. I have never received these items. After roughly a month of delay I checked with James via email and asked if everything was OK with the order, and when I could expect delivery. He replied that the order was 'OK', but didn;t supply any ship date. Subsequent calls and emails have been ignored. ------------------ This is the letter I sent with check and FFL confirming phone conversation --------------------------------- James, as we discussed on the phone this past Thursday (3/11) I'd like to order: 1) Mauser FR-7 w/ a) Hand select b) Sling c) Bayonet 2) Enfield pistol, hand selected which you said was roughly $315. Enclosed is my C&R and a check for the amount you specified ($772.50).Initial Complaint
12/15/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Complaint against Hunters Lodge, Ethridge, Tenn. On May 21st of this year I sent a check for $1044.83 to purchase two vintage rifles and one pistol shoulder harness. The cost for a British No 1 Mark iii with hand select & an original dated sling issued between before 1944 was one selection at a cost of $451. The second was for a British No 4 Mk 1 rifle with hand select option dated from 1940 to 1944 at a cost of $515.88. A further $38 was sent for the pistol shoulder holster and $40 for shipping and handling to a local licensed gun shop. The total cashiers check was for $1044.83. On numerous phone calls we were told the merchandise was in the shipping department. An email also went unanswered when the phone line was no longer answered. They continue to advertise in the latest Firearm News magazine without delivering paid for merchandise. we prefer the correct weapons and merchandise we ordered, but a cash refund is our second option.
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Customer Complaints Summary
20 total complaints in the last 3 years.
3 complaints closed in the last 12 months.