Reviews
This profile includes reviews for Tom James Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 3 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromTimmothy M
Date: 11/18/2024
1 starTHE WORSE: I have no issue with the quality of the suits but for a 1500-2000 suit the service is the worse. I ordered a suit that was suppose to arrive in August. Its November. I still have not received it. The representative service was so bad I requested some form of compensation, and as of this date they have not offered to give me a dime off. I just got back from Thiland. Ordered a suit and will have it delivered in 7 days for 1/4 the cost. I would not recommend this company because the service is the worse.Review fromTara M.
Date: 01/19/2024
1 starTara M.
Date: 01/19/2024
My husband order a suit for our wedding and a couple of days before the wedding he got a phone call saying his suit will not be here in time because it was stuck in customs. So we had to rush and buy a suit for 700.00 dollars from **** ********* because of this and the suit was horrible and he had customs shoe made to match the suit and he couldn't wear them
Tom James Company
Date: 01/23/2024
First please allow me to apologize for any inconvenience you have experienced. I need to locate your account can you please provide your husband's name and our representatives name if you recall it so that I can locate your account and try to resolve this for you.
Tara M.
Date: 01/23/2024
******* ******* it was in Sarasota Fl. I don't remember his name but i do have a cell number.i want to inform you that he stated that he is going to report this to collections as well.Review fromJanice M
Date: 04/11/2023
1 starJanice M
Date: 04/11/2023
Dear Tom James Company: I was told by Dominic R, on April 10, 20 that Client Services called me yesterday. I did not get a call and no one left me a message. I met with Dominic R. May 28, 2022, and was measured for clothing. We are approaching close to one year since I spent $39,120.00 and I still have not received: -Custom pinstripe navy and green blazer The jacket did not fit, and the staff moved a button, and the jacket still did not fit. I told Dominic that I do not want it and I want a refund, after he said that they needed to remake the jacket. -Green bamboo dress Since I did not get a jacket that fit, I sent the dress back last week, and the postal service attempted four times to deliver the dress and get a signature, and no one was there to receive it. -Ivory suit: I do not want the ivory dress and ivory jacket due to poor construction. I can ship this back, but if the green bamboo dress has not been received I hesitate to send the ivory dress and ivory jacket. I asked Dominic for an accounting of all the charges, which I still have not yet received, I am very dissatisfied with the whole process to get custom clothing that frankly does not fit. My husband's shirts did not fit and had to be remade. The jacket for the navy suit and the navy blazer needed to be fixed and did not fit on the first delivery. Please advise on how best to handle this situation, because every time I have spoken to Dominic, instead of rectifying the situation, he keeps trying to sell me other clothing, and I still have not received clothing or a credit for returned clothing. I have reached out to several Tom James management personnel and I have not receuved a response. Thank you in advance for your reply and follow up. This has been 11 months of pure frustration. Kind regards, ****** ***** *******Tom James Company
Date: 04/13/2023
****** I am sorry for the experience you have had. As we spoke yesterday I had talked to Dominic and he returned the green strip blazer & dress you referred to. I also confirmed that I would be refunding for those items which was processed this morning. We are also going to return the ivory dress/jacket and refund those. You should have also received the statements for yours and your husbands accounts. So to say you have had no response is not accurate. I will confirm the refund on the ivory garments shortly.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.