Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 3rd, 2024 at approximately 2:30 PM, PST I call Continental Life at ************** [the number published on the ******** website] to purchase a ******** Supplement Plan. I spoke to a woman who subsequently identified herself as Genesis ******* Ms. ****** was attempting to read from a script. While she made numerous errors during the call, she confirmed that I had successfully applied for the plan that I was seeking. She gave me:A confirmation number: T1240338841811A and A policy number: CLI4105931 On December 3rd, 2025, the monthly premium amount of $234.75 was withdrawn from my bank account (a screenshot of that portion of my bank website is uploaded herewith). On that same date, my ************ physician's office requested I provide them a copy of my insurance card. I went to the ***** website to obtain a copy. When I tried to register on that website using the policy number given to me by Ms. ******* which is also on my bank statement. I got an error ********** approximately 2:11 PM, PST on December 3rd, 2025 I contacted Aetna by dialing *************** the number provided on the ***** website. I spoke with a representative who's name I was unable to decipher. She requested various information from me including my name, my date of birth, my zip code and eventually my policy number. Over the course of the 43-minute call, she kept repeating that she was unable to "pull up my information."I asked her what the next steps were to resolve this issue wherein I was being billed for a premium but was unable to get proof or coverage. She told me that she could not help me because she could not determine that I was a member. I asked to speak to a supervisor. She told me that she had put me on hold to talk to her supervisor and that they could do nothing to help **** am looking for assistance in getting Continental Life Insurance of Brentwood, Tennessee (aka Aetna) to issue me proof of coverage without resorting the court system here in ******* Thank you.

  Business Response

  Date: 01/16/2025

  NAIC:68500-CLI- Continental Life Insurance of Brentwood Tennessee
  Policy Number: CLI4105931 *********** ****
  Plan:******** Supplemental Plan G
  Agent: ******* *******
  Agent Number: N872528
  Effective date: 01/01/2025
  Paid to date: 02/01/2025
  Status of policy: Active/Current
  
  This is in response to the Better Business Bureau Complaint submitted by *********** ****. Per the complaint, Mr. **** contacted Aetna @ ************ to obtain proof of coverage. The representative he spoke with was unable to locate his information.   
  
  *********** **** was issued a ******** Supplemental Plan G, underwritten by Continental Life Insurance of Brentwood Tennessee (CLI). The policy number is CLI4105931,with an effective date of January 1, 2025. The status of the policy is Active.
  
  We have researched this issue and found that Mr. **** called another division of Aetna. We were not able to locate any calls within ***** Senior Supplemental Division.We spoke with Mr. **** on January 7, 2025 and advised that he was calling the incorrect division of ***** and was able to give him the correct phone#**************. Additionally, we guided him on how to register on our website  www.aetnaseniorproducts.com.We requested that his policy documents be mailed and confirmed the address on file was correct. In addition to emailing the policy pages to his email **************************************************. 

• Initial Complaint

  Date:01/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a death claim since the month of September 2024. It took them two months to process my claim. I have yet to received the initial check which after 30 days I requested for a reissue check. Which I've yet to receive. The purpose for obtaining a life insurance policy is to take away the financial burden of your love ones and your expenses. If I was not able to pay for my mother final expenses. She would have still been at the morgue 5 months later, this is unacceptable. This has been the worst experience ever and your process does not make it easy for the grieving families members. I expect better from *****.

  Business Response

  Date: 01/10/2025

  File Number: n/a
  Complainant: ***** ******* (Daughter/ Beneficiary) 
  Policyholder Name: Exantee Florvil
  Plan: Whole Life Insurance, with a $30,000 Level Benefit plan
  Effective Date: 12.8.2013
  Policyholder ID Number: **********                                                                                    
  Underwriting Company: American Continental Insurance Company
  NAIC Number: 12321
  Status: Terminated
  
  This is to acknowledge your letter sent on January 6, 2025, which detailed a complaint submitted by ***** ******* daughter of policyholder Exantee *******, who passed away on August 11, 2024. Ms. ******* submitted claim documents on September 11, 2024. Claim payment requested to be reissued twice and still not recieved.
  
  Ms. Exantee Florvil was issued a Whole Life Insurance policy ACI8061412, underwritten by American Continental Insurance Company, an ***** affiliate, effective December 8, 2013. Ms. ******* assigned her daughter ***** ******* as primary beneficiary. At the time of the application the address given was ****************************************************.
  
  Ms. ******* passed on August 11, 2024, her daughter ***** *******,informed us the following day. The policy was canceled to the effective date of September 8, 2024. The claim documents were received from the beneficiary, on September 18, 2024. Once all claim documentation was received it was reviewed for accuracy and then moved to processing on October 23, 2024. The claim was processed and claim check ********** was issued to ***** ******* for $25,257.64,on November 1, 2024.
  
  Ms. ***** ******* contacted us on December 10, 2024, to ask to reissue claim check mailed on November 10, 2024. We issued a stop payment on original claim payment and reissued a second claim check ********** for $25,257.64 on December 13, 2024, the address she provided was incorrectly entered in our system. Therefore, the claim check was returned.
  
  Upon the receipt of the complaint, we contacted ***** ******* on January 6, 2025. We verified the beneficiarys address to be ***************************************************************************. We have reprocessed the claim and issued a third payment to ***** ******* for $25,257.64, to be mailed on January 14, 2025.

• Initial Complaint

  Date:11/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of this year we noticed that Aetna Continental had been debiting our checking account on a monthly basis, in error. We did have a ******** supplement with them in 2021, but has switched to a different ******** supplement provider beginning January 2022. However, ***** has continued to debit our account. on a monthly basis. When i spoke with an ***** representative I was advised that they could not credit the monies back to us until we sent them proof of credible coverage. We sent the requested proof of coverage (with Florida Blue) and request for refund on September 14 2024 to the address provided by the agent, but have not heard anything back. In addition, they have continued to debit out account. We are now due a refund in excess of $10,000. I have uploaded a copy of the letter requesting refund and proof of credible coverage sent September 14, as well as copy of a follow up email. We are seeking the refund of all monies collected since January ***************************** getting the withdrawals stopped.

  Business Response

  Date: 12/09/2024

  NAIC:68500-CLI- Continental Life Insurance of Brentwood Tennessee
  Policy Number: CLI1105499 ***** *******
  Plan:******** Supplemental Plan N
  Agent:****** ******
  Writing Number: 2668300
  Effective date: 07/01/2020
  Paid to date: 01/01/2022
  Status of policy: Terminated
  
  NAIC:68500-CLI- Continental Life Insurance of Brentwood Tennessee
  Policy Number: CLI1105500 ******* *******
  Plan:******** Supplemental Plan N
  Agent:****** ******
  Writing Number: 2668300
  Effective date: 07/01/2020
  Paid to date: 01/01/2022
  Status of policy: Terminated
  
  This is in response to the above-referenced complaint submitted by the policyholder ***** *******. According to the complaint, Mr. ***** Mrs. ******* state they obtained other coverage beginning January ****************************** September 2024.Unfortunately, the request was not processed. They are requesting a full refund on each policy.
  
  Mr.***** Mrs. ******* was issued a ******** Supplement Plan N, underwritten by Continental Life Insurance of Brentwood Tennessee (CLI). The policy numbers are CLI1105499 and CLI1105500, with an effective date of July 1, 2020. The status of the policies is terminated.
  
  We have researched this issue and found that both policyholders called in on September 4, 2024 stating they had other coverage and requested to cancel their policies.The **************** Representative advised they would need to submit proof of other coverage to backdate the cancellation. The billing was suspended on both policies at that time so no further premiums would be drafted.  
  
  Ultimately,we received proof of coverage on September 25, 2024 and it was incorrectly identified as an overpayment request by our vendor. Therefore, the document was not sent to  the proper department for the cancellation to be processed.
  
  Upon receipt of this complaint, we have processed the cancellations on both policies effective January 1, 2022. Please see below:
  
  ***** *******- Policy#CLI1105499 refund check #********** for $4322.06 was mailed on December 2, 2024.
  ******* *******- Policy#CLI1105500 refund check #********** for $5487.87 was mailed on December 2, 2024.
  

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father passed away on August 16, 2024. He had American Continental Insurance company as a final expense policy. We reached out to the company. The three beneficiaries the form to sign. We sent that with the death certificate back to them. The received on 9/14/2024 tracking number **********************. As of today, we still have not received our distribution and every time I call they have another excuse as to why it hasn't been processed yet.

  Business Response

  Date: 11/08/2024

  We sincerely apologize for the delay. The claim has been processed and the payments to all three beneficiaries will be mailed. 

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22496930
  
  I am rejecting this response because:
  There is no date of when the checks will be mailed

  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father ********* **** passed away on August 3, 2024. I mailed the insurance claim information on August 18, 2024. I called on September 18, 2024 to get an update. The first representative *** told me that it was received on September 16, 2024 and will be processed within 30 days. I called today October 15, 2024 and was told the claim was received on October 12, 2024 and there are no updates. I do not trust this company as I filed a complaint in January 2024 because the would not send me the policy so that the family could have record for our loved one. We are asking for information about when the insurance check will be issued.

  Business Response

  Date: 10/28/2024

  File Number: N/A
  Complainant: ******* ****
  Policyholder Name: ***************************
  Plan: Whole Life Insurance with a $10,000 benefit
  Effective Date: 01.01.2012
  Policyholder ID Number: **********                                                                                    
  Underwriting Company: American Continental Insurance Company
  NAIC Number: 12321
  Status: Terminated
  
  This is to acknowledge your letter sent on October 15, 2024, which detailed a complaint submitted by ******* ****,daughter of policyholder ***************************. Ms. ***** father passed away on August 3, 2024, and she reported the passing on August 20, 2024. Ms. **** is seeking resolution of the claim for her fathers life insurance policys death benefits. 
  
  Mr. **** was issued a Whole Life Insurance policy (policy number ACI8018808), underwritten by American Continental Insurance Company, an ***** affiliate, effective January 1, 2012.He named his daughter ******* **** as the policy beneficiary. Ms. **** called us on August 20, 2024, informing us of her fathers passing on August 3, 2024.The claim forms were emailed to her the same day.
  
  Ms. **** contacted us on September 24, 2024,informing us that she mailed the claim forms on August 20, 2024, and we advised her that the forms were received on September 16, 2024. Upon the receipt of the complaint, the claim was processed and check ********* was issued to ******* **** in the amount of $10,083 ($10,000 plus interest $83.42). The payment will be mailed to *********************************** on November 4, 2024. We apologize for any inconvenience the delay in claim processing has caused.  

  Customer Answer

  Date: 10/28/2024

   
  Complaint: 22423291
  
  I am rejecting this response because: I spoke with a representative on October 24, 2024 and the representative read from my father's account that the check was mailed on October 22, 2024. This is why I file a complaint with the BBB because there's always multiple answers for one question. I was told I'd receive the check by November 5th. If you said the forms weren't received until September 12, 2024, why is it taking more than the 30 days allotted to process the check. Being mailed out on November 5, 2024 is way passed that and why give out different information?
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 10/30/2024

  Dear *** ****, 

  We have issued check **********, mailed on October 25, 2024, in the amount of $10,083.42 ($10,000 face amount + $83.42 interest). Please see attached. The November 4, 2024 mailing date was given at the time of the response estimating the disbursement processing time. As you can see, it was expedited. Thank you for your patience. 

  Best Regards, 

  ******** Manchester

  Compliance Business Analyst

  Customer Answer

  Date: 11/16/2024

  It has been resolved.  Thank you

• Initial Complaint

  Date:09/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my insurance policy with Aetna/Continental Life Insurance Company immediately, the next day after enrolling over the phone with a scam artist broker who told me that the FIRST HEALTH plan was PPO health insurance . I provided the information of my doctors. He said they were in the network. They were not! They do not participate in the plan at all. The plan was a useless money grab with life insurance and dental attached to it for approximately $400 per month. I canceled and still received a renewal statement as if i never sat on the phone with disrespectful and entitled representatives to cancel the plan. Finally, I spoke to the broker that scammed me in the first place and he was upset that I canceled the useless plan and closed my bank account to stop the fraudulent drafts. This company must be shut down and I intend to expose this company and their criminal brokers until they are out of business. It is unethical to deliberately lie to clients about coverage, attempt to draft accounts for canceled policies and harass former clients by calling and mailing constantly about canceled policies. You are not entitled to rob people, charge for imaginary coverage and harass unwilling participants! You should not renew canceled policies against the will of former clients. I literally received a renewal notice after 3 cancellation calls where they refused to provide a confirmation number or last name of broker. The broker got nasty with me and hung up on me during the last cancellation attempt and i still receive billing statements. I never had an insurance card or coverage. STAY AWAY FROM THIS COMPANY!!!

  Business Response

  Date: 09/27/2024

  Both policies have been cancelled under the free look provision. No premium was received. We contacted Ms. ******** and explained that the polices were cancelled and to disregard any premium notices she receives as they were generated prior to the cancellation of the policies.  We will continue to review her concerns regarding customer service. 

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2024, we noticed a charge of $99.12 being taking out of our account, upon calling the bank we realized this company has been taking money from our account since November 2023. After calling this company, they told us we had a policy (policy #cli7087275). We never agreed to this policy, apparently an insurance agent, sent out in application, and the company never told her they approved the policy. They had our banking information from another policy we enrolled with them. But again this was a policy we never authorized them to take. The agent sent out a request for this policy without my wife and I agreeing to this. We emailed and ask them for proof of an application that we signed and the application they sent said we signed in person(which we didnt). They also had an old address that we moved from in 2023, so no way would we give them this address in November! They fraudulently stole a Total of $500 from our account.

  Business Response

  Date: 08/20/2024

  The policy referenced in the complaint has been researched and determined that both husband and wife were insured on the file. In conversations with the agent and insureds it was discovered that ************** was the primary insured and applied for the policy with *************** as second on the policy. ************** was aware of the policy but *************** was not. 

  We have honored her request and cancelled the policy as of the effective date and issued a complete refund. 

  Customer Answer

  Date: 08/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/16/2023 is when this plan was purchased CLI6952845 POLICY number.I spoke with ************************* who is the supervisor According to this company, this so-called policy would cover dental expenses. I tried making appts and every dentist said either: You have no insurance. Or we can not find your insurance or that they do not accept this policy. We paid these people for 1 year for their waiting period. After 1 year no dentist would accept this plan which they presented as a means to get dental services. I complained and they said they would refund the money. They only refunded $55.00 then returned and charged ***** for their canceled service. I do not understand how this company can get away with stealing money. Recently I got a bad viral/bacterial infection and was hospitalized. My tooth was hurting but I could not use this product and I still can not use this false and misleading service. It was not used, It is unusable in this area, it is a hoax that you pay for 1 year before you find out you have been paying for nothing.I am a veteran of the ************* AF and the US Army.

  Business Response

  Date: 07/25/2024

  68500-CLI-Continental Life Insurance of Brentwood Tennessee
  CLI6952845 *************************
  Plan:Dental Only 2000
  Agent:***********************
  Agent Number: N489420
  Effective date: 03/01/2023
  Paid to date: 05/01/2024
  Status of policy: Terminated
  
  
  This is in response to the complaint received by the Better Business Bureau submitted by the policyholder, *************************. According to the complaint, the policyholder states he had issues with providers verifying his coverage and they did not except our plan. Therefore, he is requesting a backdated cancellation from the start of the policy.
  
  We have researched this issue and found that we received on June 11, 2024 we received a call from the providers office (Aspen Dental in ********, **). On a three way with the provider, we confirmed plan benefits and provided a breakdown via fax. The faxback is uploaded in this portal. On June 27, 2024 the policyholder called to cancel to the policy from the effective date due to other coverage. We advised we needed proof of other coverage to review for a backdated cancellation. The proof was received and reviewed on June 27, 2024.His Cigna coverage was no longer in effect as of February 28, 2023, and his Continental Life dental coverage started after that date on March 1, 2023 therefore the backdated request was denied. We processed the cancellation on June 28, 2024 effective May 01, 2024 and issued a refund for $54.98. 
  
  Additionally,while researching this policyholder, we discovered another policy with the same last name, plan, effective date, address, and email. This policy holder ********************************* - CLI6952860 (member only) is still showing active in our system.We are bringing this to your attention in case we have a spouse that believed canceling one policy would automatically cancel both. Please let us know if ***************** would like to keep her plan. 

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last March of 2024 I found a licensed insurance agent named, ***********************, ***** license number *******. He gave me a quote for whole life insurance of $184.41 per month for ******. Beginning last March payments for $184.41 per month have been drafted from bank account. In June 2024, the payments from my bank account ended. There were no errors at my bank so I called my agent and ********* Tennessee. I also called *********, *****, and all say their computers are down. This has been ongoing over three weeks. I cannot get any information as to how I can cancel Aetna Life Insurance and my bank says I need to open a new account because they refuse to cancel Aetna.

  Business Response

  Date: 07/16/2024

  This is in response to a complaint submitted to the Better Business Bureau by *************************** regarding a Final Expense Life Insurance policy. She requested to cancel the policy.
  Accendo Insurance Company (ACC), an Aetna affiliate, issued a whole life insurance policy to **************** with an effective date of March 16,2024. The monthly premium payments are processed via electronic bank drafts that usually occur around the 15th of the month. In June 2024, there was a delay in processing premium payments for ACC policies because of an outage with a third-party administrator.
  Currently, administrative services for Final Expense policies have been restored with limited availability.  We apologize for the inconvenience this may have caused. Consumers can call ************ to speak with a **************** representative for assistance.  Per her request, ACC will cancel Ms. ******* coverage. 

  Business Response

  Date: 07/21/2024

  The company responded to the complaint on July 16 and this complaint states that the next steps are that the response has been sent to the complainant. Why are we being notified that it hasn't been responded to? 

  Thank you 

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about September , 2023, my Navy Federal Account was overdrawn. I could not imagine this had happened. The representative stated it was because of charges paid from my account with ********************** Life. The monthly amount was $39.75. This money had been taken from my account since April, 2023. When I spoke to a representative of Navy Federal, I was advised it was my responsibility to keep up with the transactions of my account. This is true however, I trusted Navy Federal and never had a reason to questions any withdrawals. I was given the name of Continental Life. I called them at ************. I was advised the policy number of CLI6992377. The effective date was April 13, 2023. Upon calling Continental Life, I was transferred to the Accident and Health Department., or critical care department. Explained to Continental Life this policy was fraudulent There were 2 reasons why I did not take out this policy. (1) I was not working and could not pay for any policies. (2) I had had cancer and no one would insure me. Asked the name of the representative who insured me. Her name was ***************************, phone ************, Address **********************************************. Advised her company was ******* . Called this company and spoke to *******************, ************. He was extremely rude and referred me back to Continental Life which was suppose to be a part of Aetna. Call back to Continental Life and spoke to **** of the critical care department. Explained my situation. She stated they would never use credit card of debit cards. Whomever processed this policy used by debit card number. I have sent messages to Navy Federal . My last message was on today advising them there are several updates on Continental Life's website indicating fraudulent activity . Now as I look at the Better Business Website, there are several examples of this same experience I had.

  Business Response

  Date: 11/08/2023

  We are currently investigating ****************** concerns and request for a full refund of premiums. We are requesting additional time to allow us to complete our review to ensure that we provide a complete response. 

  Customer Answer

  Date: 11/19/2023

  Not resolved