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Business Profile

Online Retailer

ORIAVA INC dba Ryoko

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 52 total complaints in the last 3 years.
  • 52 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Numerous times on chat and emails, I made it very clear I wanted to cancel my subscription. But they charged my account ****** for the renewal and will not reimburse my account, saying they have a no-refund policy.

  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Ryoko Pro Wifi Hotspot from *************************** on March 12th, 2025. I received the device on March 15, 2025. The device would not turn on out of the box so I let it charge overnight on an outlet and cable that I know both work. In the morning the device still did not turn on so I knew I had received a nonfunctional device. I emailed the business and they told me to provide them a video showing the device does in fact, not work, which I did. The next email I got from them told me to take a picture of the back of the box so they could see the serial number. The next email I got told me they couldnt provide me with a refund, they did not give any explanation why. All I want is to send back their broken device and receive a refund.

    Business Response

    Date: 03/31/2025

    Dear Customer,

    Thank you for bringing your issue to our attention. We regret any inconvenience that you have encountered.

    Please note that we have processed a full refund for your order on 26 March, 2025. Attached you will find proof of the refunds. We hope this resolution is satisfactory.

    Regarding the return shipping of the products, we understanding that this has already caused inconvenience, therefore there is no need to return the product.

    Thank you for your understanding.

    Best regards,
    Representative of Ryoko

  • Initial Complaint

    Date:03/21/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased, a Ryoko Pro, from the Ryoko Website, promoted on Tic Toc. The date was 2/13/25, the device was $49, and the ***************** Package, was $77.70. Including the $8.04 tax, the total was $134.74. Marketed as, a Plug and Play device, with world wide coverage, I purchased the, Unlimited six month service package. For a device, that's supposed to, support up to, ten devices itself. It never functioned, as advertised, out of the box, from the moment, that I received it, on 2/27/25. After, reaching out, and going back, and forth with them. They've concluded, they can promote, unlimited packages, with limited resources, and refuse refunds, because customers have to, open the packaging, to discover this flaw, in service. There's no way, to sever ties yourself, and I had to force them, to at least, turn off Auto Pay. Which would have, charged me over $175 indefinitely. Even if, they don't take, the device back, I never received, the unlimited service, that inspired my initial purchase. People return, open products, every day. What makes, this situation, any different? I'd like, a full refund, for my troubles. There are similar products, I could have purchased.

    Business Response

    Date: 03/28/2025

    Dear Customer,

    Thank you for bringing your issue to our attention. We regret any inconvenience that you have encountered.

    Please note that we have processed a full refund for your order. Attached you will find proof of the refunds. Depending on your bank, it may take up to 5 business days for the refund to reflect in your account. We hope this resolution is satisfactory.

    Thank you for your understanding.

    Best regards,
    Representative of Ryoko

  • Initial Complaint

    Date:03/17/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Ryoko Pro on 02/14/2025 I requested a refund via email on 03/11/2025 I received a confirmation of my request on 03/11/2025 The list of items in order--Viaota Package unlimited 6 months -Ryoko Pro -Ryoko Docking Station -Ryoko Pro Battery Upgrade -Ryoko Waterproof case -Sim Top Connect Virtual Invoice #am75o0p The product instructions were convoluted and quite complicated.The expectation was the product would piggy back off of my mobile provider account of unlimited data while a small fee off $15 would be payed to the Ryoko group.This is not the ******* complaint is that Ryoko's hidden return policy does not allow returns if the product has just been opened. Ryoko customer service agreed I could do the return but only if the product had not been opened This does not seem reasonable for a product that needs to be opened to determine whether or not I am satisfied.I have contacted Ryoko to have my return escalated to management for consideration of my return

    Business Response

    Date: 03/25/2025

    Dear Customer,

    Thank you for bringing this matter to our attention. We apologize for any inconvenience you may have experienced.

    As previously communicated through a separate correspondence, we have agreed to process a full refund upon the return of the products. Please be advised that the refund will be initiated once the returned items have been received.

    Additionally, we have initiated an internal investigation to determine the underlying causes of this issue. We remain committed to implementing the necessary improvements to enhance our customer experience.

    Sincerely,

    Representative of Ryoko

    Customer Answer

    Date: 03/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:03/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ryoko failed to deliver service, and threatened to cancel contract without refund of remining contracted service

    Business Response

    Date: 03/24/2025

    Dear Customer,

    Thank you for bringing your issue to our attention. We regret any inconvenience that you have encountered.

    Please note that we have processed a full refund for your order. Attached you will find proof of the refunds. Depending on your bank, it may take up to 5 business days for the refund to reflect in your account. We hope this resolution is satisfactory.

    Thank you for your understanding.

    Best regards,
    Representative of Ryoko

    Customer Answer

    Date: 03/24/2025

    I did receive the refund. Thank you BBB. I will make note that data was routed through *******, ********* ***, or ******** from the ** based Ryoko router which may be a security concerns about using equipment from this company. Which is why they refunded all fees instead of delivering the service which was now under inspection.

  • Initial Complaint

    Date:03/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $258.85. Is what I paid for a RYOKO portable router, a docking station, a 3-year warranty, a weather proof case, and $119.95 for data in which they took from my credit card Knowing through my emails to them that I have not been able to use my portable router since November of 2024. Ryoko has shut down all of their telephone services for customer service help. They claim that email is the only way to reach them, that they are flooded with email complaints, and that it could take some time for them to respond to my complaint. 5 months of waiting for them is enough. I am a disabled retired trucker and live only on my SSDI monthly payments. I simply cannot afford to be ripped off by crooks.

    Business Response

    Date: 03/24/2025

    Dear Customer,

    Thank you for bringing your issue to our attention. We regret any inconvenience that you have encountered.

    Please be advised that a full refund has been processed for your first order (#ev7a89p). Attached herewith is the documentation confirming the refund. With regard to your second order (#**g57yo), a refund has also been initiated; however, please note that approval from the payment processor is required due to the order being placed over six months ago. We hope this resolution is satisfactory.

    Thank you for your understanding.

    Best regards,
    Representative of Ryoko

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered one RYOKO ******* collect the money $89. in my credit card ************************* You collect the money on October 08, 2024.Then I never received te product. The mailing wap **********************************.

    Business Response

    Date: 03/17/2025

    Dear Customer,

    Thank you for reaching out and bringing this matter to our attention. We regret any inconvenience caused by the delivery issue. After reviewing your order, we found that the delivery could not be completed due to an incorrect address and the absence of valid contacts given. As a result, the parcel was not delivered.

    We have processed a full refund for your order. Depending on your bank, please allow up to 5 business days for the refund to appear in your account. We also encourage you to contact us directly in the future if any issues arise, as early communication will help us resolve concerns more quickly.

    Thank you for your understanding.

    Best regards,
    Representative of Ryoko

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Ryoko wireless wifi device from this company. Opened the box and charged the device. First time using it I was able to power it up and connect my phone and my tv to it no problem. And then the battery went low so I disconnect my phone and tv from the device to plug it in to charge. Tried turning it back on a few hours later and it started acting weird. It started turning itself off and on. Over and over again. Spoke with customer service about this and they told me to take a video of the problem and email it to them which I did and in there reply they told me to use a different charging cable to charge it which I did and it did nothing. Its still turning itself off and on and its been over 4 days now since it started doing this. And Ive tried emailing them like 3,4 maybe even 5 times already and have not gotten a reply yet.

    Business Response

    Date: 03/17/2025

    Dear Customer,

    Thank you for bringing your issue to our attention. We regret any inconvenience that you have encountered.

    Please note that we have processed a full refund for your first order and half refund for the second order due to the fact that some of the data from the order has been used. Attached you will find proof of the refunds. Depending on your bank, it may take up to 5 business days for the refund to reflect in your account. We hope this resolution is satisfactory.

    Thank you for your understanding.

    Best regards,
    Representative of Ryoko

  • Initial Complaint

    Date:03/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two routers and two packages on 2/14/2025. I tried to cancel my order on 2/16/2025 with no response from the business. I then tried to return everything after the devices arrived. There has been no response to my emails or support case.

    Business Response

    Date: 03/17/2025

    Dear Customer,

    Thank you for bringing your issue to our attention. We regret any inconvenience that you have encountered.

    Please note that we have processed a full refund for your order. Attached you will find proof of the refund. Depending on your bank, it may take up to 5 business days for the refund to reflect in your account. We hope this resolution is satisfactory.

    Regarding the return of the product, we understand the inconvenience this has caused. Therefore, you do not need to return the item.

    We are also conducting an internal investigation to determine the root causes of this issue and are taking steps to prevent similar situations in the future.

    Thank you for your understanding.

    Best regards,
    Representative of Ryoko

  • Initial Complaint

    Date:02/27/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase date 1/22/2025 Amount $126.70 I purchased the Ryoko for my home internet because they advertise it as "Easy-to-use Ryoko portable WiFi hot-spot offers global internet access, allowing you to connect any device, anywhere." And as unlimited internet data anywhere only to find that not to be true after only a few days with many connection problems. By the time I figured the device not to work as advertised I was told by customer service I was beyond the date in which I can return the product for any kind of refund.

    Business Response

    Date: 03/17/2025

    Dear Customer,

    Thank you for reaching out and allowing us the opportunity to address your concerns. We appreciate your communication regarding the issues you've experienced and want to remind you that we have been actively engaged in resolving them with you.

    As agreed upon, a partial refund has been processed, and we have attached proof of the refund for your reference as well as the conformation from your side. We hope this resolution meets your expectations.

    If you have any further questions or require additional assistance, please feel free to contact us at any time.

    Best regards,
    Representative of Ryoko

ORIAVA INC dba Ryoko is NOT a BBB Accredited Business.

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