Complaints

This profile includes complaints for EnableComp, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EnableComp, LLC

  4057 Rural Plains Cr. Suite 400 Franklin, TN 37064

• 

  EnableComp, LLC

  720 Saint Sebastian Way STE 120 Augusta, GA 30901-2628

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why was my information sent to this company without my knowledge. No one will answer the phone. Why are you all trying to get money out my settlement when I have my own insurance to cover any bills. This was not done right and I dont appreciate it.

  Business Response

  Date: 07/09/2024

  Dear *******,

  EnableComp is a specialized company that acts on behalf of healthcare providers to manage and expedite the resolution of complex claims. In this capacity, our primary role is to assist providers in the efficient processing of claims. 

  
  As for the difficulty reaching someone by phone: I apologize for any inconvenience this may have caused. We are currently experiencing higher than usual call volumes, but we are actively working to address this issue and improve our response times.

  
  Regarding the attempt to collect from your settlement: Our intention is always to ensure that any financial responsibilities related to your situation are handled correctly and transparently.  All insurance coverages are taken into account and coordinated based on the State laws dictating insurance benefit utilization, this includes health insurance, and auto insurance benefits. 
  

  Please feel free to reach out to me directly if you have additional questions. My direct line is ************. 

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was bitten by a dog at work and FastMed - Enable Comp has been sending me letters saying I need to provide more information.I have emailed them back 4 times advising of the info needed and ASKED FOR A RESPONSE BACK- WHICH I DID NOT GET.I am now getting voicemails to call them back and when I call NO ONE will answer nor will they call me back...

  Business Response

  Date: 06/12/2024

  There are two claims for this patient and we conducted appropriate follow-up according to our prescribed operations protocols. What we did not do is respond to the patients email or voice mail responses. That has been addressed with the individual and with the team as reminder of checking emails and voicemails to ensure that we are able to address all patient responses in a timely manner. 
  
  The manager has emailed the patient to ensure they will not have any additional follow-up and to apologize for the lack of response.
  
  Thank you,

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business said they acted on behalf of a care provider that I used in collecting a lien from the provider but they will not explain what they did or how they were involved. I reached out and received one e-mail from them 45 days ago that pointed me to the provider instead of explaining. So far, no one at the provider knows who enablecomp is and enablecomp will not respond to my phone call or e-mails.

  Business Response

  Date: 06/04/2024

  Dear *****************
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or frustration you have experienced regarding your interaction with EnableComp.
  
  EnableComp is a specialized company that acts on behalf of healthcare providers to manage and expedite the resolution of complex claims. In this capacity, our primary role is to assist providers in the efficient processing of claims, which sometimes necessitates reaching out to patients or their representatives.
  
  We understand your concern regarding the lack of clarity in our communication. To address this, we would like to provide you with a detailed explanation of our involvement:
  
  1. **Role Clarification:** EnableComp was engaged by your healthcare provider to handle specific aspects of your claim. This includes ensuring that all necessary documentation is in place and that a hospital lien is filed per the statute in the state of ********
  
  2. **Actions Taken:** We collected the required information from your provider to facilitate the claims process and filed the lien according to statute. Please note - a hospital lien is not connected to personal property in any capacity, but instead is used as a legal claim in compensation regarding a personal injury claim. 
  
  3. **Communication Efforts:** We regret that our previous email directed you to the provider without offering a comprehensive explanation. We also apologize for any delays in responding to your follow-up communications. We are currently reviewing our communication protocols to prevent such occurrences in the future.
  
  To resolve your concerns promptly, we have requested a member of our MVA leadership team to contact you. They will reach out to you within the next 48 hours to provide a thorough explanation of our involvement and address any outstanding questions you may have.
  
  We value your feedback and are committed to improving our service. Thank you for your patience and understanding as we work to resolve this issue. 
  
  
  
  Thank You,

• Initial Complaint

  Date:04/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EnableComp is trying to collect on a workers compensation issue that occurred with ***** on 01/14/22. While delivering packages for ***** Express, I was bit by a dog and was required by ***** management to go to their medical partner, FastMed to receive treatment. ***** has an account with FastMed for all work related injuries and drug testing. The visit was covered under *****s claim account. Now, over 2 years later, I am receiving statements from EnableComp telling me I have to provide information. This is 100% between ***** and FastMed (EnableComp). I have called and left the contact information on ***** management, plus sent correspondence via email. I have not heard back other than receiving another statement. I have tried calling both of the revenue specialists on the statement with no answer. I have even tried calling their main phone number and dont even get an answer from the receptionist. All calls are during regular business hours. I have never come across such a non responsive company in my life. I have instructed in writing (I have proof), that this has nothing to do with me but I keep getting statements. This company is a joke.

  Business Response

  Date: 05/06/2024

  EnableComp received the claim as open a/r on 5/2/23. 
  
  On 5/30/23, assigned representative used the payer portal for follow up, but could not locate the bill in their system and stated they are not the correct payer. Our team member talked to a payer representative and said to contact the employer.
  
  On 2/19/24 another assigned representative notated that they called the employer and patient no answer for either and information was not usable. Googled for patient info but could not find anything for a phone number or address. No letter sent as our system was unable to do so.
  
  On 3/20/24, a letter was sent to the patient. Tried to call both patient and employer no answer.
  
  4/15/24 2nd letter sent
  
  On 4/22/24 Assigned representative talked to the patient and they provided the payer information, employer information, payer information, supervisor name and number. Claim moved to Validation Pending.

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in motorcycle accident on May 9th contacted via phone 1 time in August prior to the company placing Lien on my settlement after months and months of trying to get someone on phone at both local number and main I finally got someone in late November the bill was to be submitted to my state insurance and they refused and continue to refuse so I finally gave in and requested a reduction in which Im still no getting a response to the one person Ive been able to speak with and attorney office has been able to is very rude and very unprofessional in her response Im about to loose my home and have had to put off major neck surgery because of this billing issue and lien the company will not answer any phone number nor return calls I have called them well over 100 times and left voicemails as well both attorney and myself has sent emails this company is operating in an unprofessional manner and something needs to be done they should submit bill to insurance company as requested by peachstate and myself and attorney but continue to refuse I just need a reduction response since they will not and significant reduction to bill that was occurred when not needed and was explained when I went to hospital on my own. At this point I just need them to be a business and respond in a timely manner as this has been going on for way to many months and they are holding my settlement up and Im about to loose everything! My bills are in excess of the policy of accident already !

  Business Response

  Date: 12/21/2023

  Customer complaint stated that she was unable to contact the Enablecomp team in reference to settlement negotiations. Enablecomp has been in contact with the patient attorney and is working through settlement negotiations to resolve this matter in accordance with the Georgia statute. 

  Patient and Kirhsten ***** spoke and discussed this matter in length to expedite the negotiation process. 

• Initial Complaint

  Date:04/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen at ******** north after a car accident I have insurance this was Dec 9th 2021 they did not file the claim with my insurance and now enable comp sends out a bill to me in February I feel it out and emailed it back thinking it was taken care of then come April I receive a paper in the mail stating that enable comp has put a lien on my settlement I reached back out to enable comp and ***** ****** told me he would take care of it right away that's been over a week ago and my insurance company has yet to receive a claim so my bill can be paid because of this my family is about to loose a place to stay and be homeless and nobody is returning my calls at all

  Business Response

  Date: 05/19/2022

  Business Response /* (1000, 5, 2022/05/02) */ From: ***** **** <**********@bbb-email.org> Sent: Monday, May 2, XXXX X:XX PM To: Better Business Bureau <*************@bbb-email.org> Subject: Re: BBB Complaint Case# 37209158 (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX) Good afternoon, I tried to submit my response using the link below but I received an error message. Please see response below: To whom it my concern, EnableComp is not a collection agency, but a hospital billing organization. ******** hired EnableComp in order to resolve outstanding third party liability claims. In this case, here is the timeline of events. 12/28/2021, EnableComp received a claim for the noted patient. We attempted to call her on 12/28/2021 to acquire her insurance information for med pay and / or health insurance. We did not receive a response and sent a questionnaire to her last known address. 1/25/2022. EnableComp did not receive a response from either a phone call or our first questionnaire. EnableComp called and sent a second questionnaire as there was no response. 2/16/2022, we received notification that the patient retained an attorney by the name of ********* *****. We contacted the attorney's office by phone and did not receive a call back. 3/29/2022, we attempted to contact the patient's attorney once again to determine if there was any first party or health insurance that the patient wanted to utilize. The attorney's office never returned our call or emails. 4/7/2022, EnableComp, on behalf of ********, filed a Hospital lien for the billed amount. We filed a copy with the clerk of court and the attorney's office per Tennessee statute. 4/21/2022, the patient called EnableComp and provided her insurance information. This was the first time we received that information as the patient noted she sent the questionnaire back on 1/25/2022. At this time, we cannot confirm receipt of that questionnaire. EnableComp then set up the claim to be electronically billed at that time. EnableComp then began the process of releasing the lien against the patient. The patient called back once again with the same information on the same day. 4/26/2022, the insurance claim went electronically to the insurance carrier provided to by the patient. 4/27/2022, the patient called back again to determine why the claim was not billed yet. 4/28/2022, EnableComp has released the lien regarding the patient's hospital claim. The patient's health insurance has been billed at this time. As EnableComp never received the patient's information, we could not bill the claim until we had the patient's health insurance. Once we received it, we turned around and billed it immediately. Finally, we've released the lien against the patient's potential settlement if one were to be reached. Thank you, ***** **** HR Director EnableComp P: 615.850.1961 l F: 615.777.3172 **** ***** P***** Circle, Suite ***, ********, TN XXXXX www.EnableComp.com The information contained in this message and any attached documents is intended only for the personal and confidential use of the designated recipient(s). This message contains confidential and privileged communication. If the reader of this message is not the intended recipient (or an agent responsible for delivering it to the intended recipient), you are hereby notified that any unauthorized distribution or copying of this email or the information contained in it is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. EnableComp, LLC. is not responsible for errors or omissions in this message. Any personal comments made do not necessarily reflect the views of EnableComp Consumer Response /* (3000, 7, 2022/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The lein has to be authenticated my lawyer has called the court house so no the lein isn't gone your company has to go pay and have it stamped