Business ProfileforElk Springs Resort

Worst experience ever! Do not go here! I was quoted a price when I called to make a reservation and gave them my platinum AMEX card info. I received a call back that my card was declined. I spoke with my credit card company immediately that night and they said it was a merchant problem and not my card. A "manger' who is really the sales guy took it upon himself WITHOUT my permission to charge my card 6 times to the tune of ********* The next day I called and told them it was a problem on their end as a merchant. I was called back by the same" manager" and was berated, and was told I was a scammer even though I sent him the screen shot with my airfare that we were arriving on the dates I booked with them. He cancelled my reservation on the spot, told me I had to wait to get my charges to fall off and said I had to book online which was at higher rate for the same cabin. So I had to rebook as not to lose my airfare. Upon arrival we were greeted with a gross dirty cabin. It was filled with dust , bugs, cobwebs, dirty pillowcases with god knows what on them, old furniture, a lumpy smelly mattress and signs everywhere telling us what we could and could not do on vacation! Oh and they make you sign a contract before arrival to bait and switch you to agreeing that they have the right to not have us use certain parts of the cabin in our case it was the fireplace and a picture of a pool somewhere to be found with no sign!. we also got so many annoying texts about everything ! Read all these other BBB reviews here they blame all the customers for everything wrong at that place. They need new staff, new sales guy he was the worst ,hospitality training on who the customers are and a good cleaning crew. They got what they wanted more money out of us! we ended up leaving early. You should be ashamed of how you conduct business, the right thing to do would be to figure out how to make it right for us after using my credit for your carelessness in charging without my approval!!

Hi David, sorry for this. Our system only attempts to charge the card one time so we believe this was a pre-auth problem with amex. Sorry the cabin did not meet your expectations and glad you were able to exit the transaction and find an alternative option.