ComplaintsforDollar General

• Initial Complaint

  02/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On 1/8/22 I purchased two boxes of ********** breakfast sandwiches at Dollar General. The shelf price was $6.00 apiece, but they rang up at the register at $6.95 apiece. According to state consumer pricing regulation, "In the event that any consumer commodity electronically scans at the cash register or checkout terminalat a retail price which is higher than the posted retail price, one item of such consumer commodity, up to avalue of twenty dollars, shall be given to the consumer at no cost." A sign stating as such was hanging behind the register facing the cashier. The cashier read the sign out loud to another cashier. The cashier said that they were not responsible for pricing issues and that I would have to come back another time to see the person that could resolve the issue.The above regulation is supposed to be on a sign conspicuously posted at the registers, but instead, the sign only faces the cashier. No customer waiting on line or standing at the register can see that sign. I have been in that store a few times a month for at least the past four months, and I have never seen that sign.I filled out an online complaint form on Dollar General's website on 1/8/22 and got a response on 1/12/22 stating that the incident would be investigated. I went back to the Dollar General store on 1/21/22 and the same cashier told me that I would have to come back another day to see the manager, who was only in for an hour or two at 8:00am. (I worked until 4:00am, so that was not an option for me).Back in October 2021, I bought two pot pies. The shelf price was $2.50 apiece, but they rang up at $3.00 apiece. I was only given the $1.00 refund. I never received the free pot pie.As of today 2/2/22, I have not received any free item or a correct price adjustment. I would like a total refund of $8.95 for the items that I was supposed to receive for free: the remaining $2.00 for the pot pie and $6.95 for the breakfast sandwiches.Thank you for your help.

  

  Business response

  03/10/2022

  Consumer Response /* (2000, 12, 2022/03/09) */ The district manager, *****, contacted me to arrange a gift card for me to be ready for pickup on Sun 3/5. When I went to the store, there was no gift card left for me. I had to call ***** again, and the card was finally given to me when I returned on Wed 3/9. I am satisfied with this resolution. Thank you for your help.

• Initial Complaint

  01/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The issues myself and others are having with this particular store (827 Junction Highway, Kerrville Texas, XXXXX) is the lack of availability. The manager closes early almost everyday, using the excuse that the register is down when, in fact, it isn't. My family and I went a week or so ago and it was only 6:45 pm and the manager put a sign on the door stating the excuse they always use. As we pulled away we saw two people inside about to be checked out. On the times we catch the store open, the manager is outside smoking, and hes out there for a while. It seems to be an everyday thing, and yes I know people are allowed their breaks but as a manager I believe hes abusing his power. Also, when he is open and actually doing his job, he sighs when anyone asks him anything, my boyfriend walked to the register yesterday and rang the bell and he sighed, he asked him for a pack of cigarettes and he sighed again. Frankly, everyone is getting really tired of this mans poor attitude and the fact that he closes everyday before 7pm when they're supposed to be open until 9pm. That particular Dollar General is our closest one and ever since this guy was placed as manager, that store has been disappointing.

  

  Business response

  02/24/2022

  Business Response /* (1000, 10, 2022/02/17) */ February 17, 2022 Better Business Bureau of Middle Tennessee Attn: ************ ************************************ Case # ******** - Customer: ************* Dear Ms. ******: Thank you for notifying us of the complaint from our customer regarding one of our stores in Kerrville, TX. We have reached out to our customer to let them know these issues were reported and **** be appropriately addressed and we asked them to contact us if they wished to speak directly with the respective district manager. Thank you for bringing this matter to our attention. Sincerely, ****** M***** Customer Relations Supervisor Dollar General Corporation

• Initial Complaint

  01/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  4/28/21 for $100 gift card to ************* at Dollar General, Store #XXXXX, 1248 East Butler Rd, Greenville , SC XXXXX. Purchased 2 $100 gift cards on that date. One card did not activate per cashier, manager called to the front register, said she activated a new card. My father went to use the card at *************- no $ loaded. Went to store and was given (XXX) XXX-XXXX, I called two times & finally spoke with *****. Presented all info to him, he said I would hear back from the Dollar General district manager by 11/12/21 Reference # **********. Never got a call!!! Submitted online complaint forms. Called BBB if Upstate SC and was told to contact this phone #, did so and spoke with *****, directed to file this form today, 1/5/22.

  

  Business response

  02/14/2022

  Business Response /* (1000, 12, 2022/02/07) */ February 7, 2022 Better Business Bureau of Middle Tennessee Attn: ***** ****** ************************************ Case # ******** - Customer: ************* Dear Ms. ******: Thank you for notifying us of the complaint from our customer regarding a gift card purchased at one of our locations in Greenville, SC. After partnering with our third-party vendor, our district manager has reached out to our customer and arrangements **** be made to refund her for this purchase. I believe our customer **** be satisfied with the resolution. We apologize for our customer's inconvenience, and we are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention. Sincerely, ****** ****** Customer Relations Supervisor Dollar General Corporation

• Initial Complaint

  12/17/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I went into this store and was looking around for something. While I was looking, I found some pajamas with a sign stating buy one get one free. I knew my brother was looking for a gift for someone so I decided to go home and get in touch with him. He said yes, he would like the. I made a trip back to the ******** store and the sign was still there and there was another sign where there was some other pajama bottoms.. I picked out two and went to the register. The cashier rang the up and it didn't come up as BOGO so I questioned her. She very abruptly said they were not on sale. I asked about the signs and she denied it again. I told her I was going to go double check and I was right. She claimed it was for gloves/mittens, nothing on sign said that. She was very rude and then I asked to talk to a manager, she said I am the manager. I bought one pair out of desperation. I let her know I had never been in a store where they didn't honor their signs. She was rude and didn't care.

  

  Business response

  03/17/2022

  Business Response /* (1000, 21, 2022/03/14) */ March 14, 2022 Better Business Bureau of Middle Tennessee Attn: ***** ****** ************************************ Case # ******** - Customer: ************ Dear Ms. ******: Thank you for notifying us of the complaint from our customer regarding a visit to our location in Defiance, OH. Upon receipt of this complaint, I partnered with our district manager who reports she was able to speak with our customer to address and resolve her complaint. We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention. Sincerely, ****** M***** Customer Relations Supervisor Dollar General Corporation Consumer Response /* (3000, 23, 2022/03/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did talk to the district manager of the Defiance, OH Dollar General and she genuinely apologized. Unfortunately, after I hung up, I felt like the conversation was a little bit of a slap in the face. I made an extra trip to that store just because of the sale sign and then paid more for the item then planned. On top of that, I was totally distressed by the manager that day. District manager said she would address it, but how do I really know that **** happen, due to the fact I **** never go into that particular store again. Not sure what I expected, but an, I'm sorry just doesn't cut it. *****

• Initial Complaint

  11/27/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 11-25-21, went into Dollar General to buy gift cards.Clerk rang up the gift cards. I had not been given the discounts on all gift cards.DG overcharged me $20. I explained this to the clerk. She was in agreement. She attempted to issue a credit at least five times (which took at least 30 minutes). Finally, I said this is not working, can you call someone. She called her Manager. Manager told her there is no returns on gift cards, so no credit can be issued. Although it was agreed that I was overcharged, they told me to come back the next day. I said that is ridiculous, and asked them to issue me a $20 credit. The clerk refused. I asked for them to provide written statement stating the store rung up my transaction incorrectly, and DG owed me $20. She refused. I asked her to call her Manager again. He told her there is no way to issue me a credit, and they are not providing me with a statement that DG owes me $20. I became very upset that they were cheating me. She said to dispute the charge on my credit card, and I and I said that will take 90 days, and she rolled her eyes, and said it would not. She attempted to take the gift cards and my money. She kicked me out of the store. I complained to DG the next day.District Mgr, Angela C*****, called and said that she spoke with the store manager, and the problem was the clerk did not know how to override the transaction to issue my $20 credit, and that the Manager would show her how to do it, and for me to go back in. Really?? This is the same Manager who told her on two different phone conversations that he could not issue me a credit, and nothing they could do. I fear bodily harm and for my life going in that store, and I am not ever. They could issue a credit with my credit card company over the phone, like millions of merchants do. The treatment I received was criminal. There is so much more, but little space to write it. I was threatened and cheated.

  

  Business response

  12/02/2021

  December 2, 2021
  
  Better Business Bureau of Middle *********
  Attn: ***********************
  P.O. Box ******
  *********, ** 37219
  Case # ******** - Customer: *******************************
  Dear ****************:
  Thank you for notifying us of the complaint from our customer regarding a Thanksgiving Day gift card promotion purchase at our store in ********, **.
  Upon receipt of this complaint, as this was a programming error, I reached out to our ******* Services team and they have credited our customer's account the $20.00 discount she was owed.
  We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention.
  Sincerely,
  
  
  *************************
  Customer Relations Supervisor
  **********************
  

  Customer response

  12/04/2021

  (The consumer indicated he/she ACCEPTED the response from the business.)
  This was not a "programming error." When a company overcharges you, which they admit, they refund you the money. Dollar General threatened and kicked me out of their store and stated they could not refund the money that was due me. This is a horrible store. I accept the response because I was finally reimbursed the money they stole from me. But the fact I had to do all this to get money stolen from me from a national company is despicable. THANK YOU BBB. I appreciate your help.

  

  Business response

  12/07/2021

  Business Response /* (1000, 5, 2021/12/02) */ December 2, 2021 Better Business Bureau of Middle Tennessee Attn: ************ ************************************ Case # ******** - Customer: **************** Dear Ms. ******: Thank you for notifying us of the complaint from our customer regarding a Thanksgiving Day gift card promotion purchase at our store in Sun City, AZ. Upon receipt of this complaint, as this was a programming error, I reached out to our Payment Services team and they have credited our customer's account the $20.00 discount she was owed. We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention. Sincerely, Marsha M***** Customer Relations Supervisor Dollar General Corporation Consumer Response /* (2000, 7, 2021/12/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) This was not a "programming error." When a company overcharges you, which they admit, they refund you the money. Dollar General threatened and kicked me out of their store and stated they could not refund the money that was due me. This is a horrible store. I accept the response because I was finally reimbursed the money they stole from me. But the fact I had to do all this to get money stolen from me from a national company is despicable. THANK YOU BBB. I appreciate your help.

  Customer response

  09/30/2022

  I purchased $332.00 in gift cards on 11.25.21 (receipt attached). On Sunday, 9.25.22 my son told me that the $25 Chili's gift No. **************** had never had any money on it. He had tried to use it a couple times and then given up. I tried running the transaction history on the Chili's gift card balance site, but it states "invalid account or the account is closed." Since I purchased it over 6 months ago, and the Chilis website does not provide any transaction history over six months, the site directed me to the issuer - *******. I contacted ******* - email attached, and they provided the history for this card, which card number matches the scan code at the Dollar General, which ******* verifies, I bought at Dollar General, ********************************************************, Store No. *****. ******* verifies the Chili's card is the same gift card number and scan number of the Chilis card I purchased at Dollar General on 11.25.21. They verified that the card is inactive and was never activated by Dollar General, never loaded with any money. I paid for a $25 card, and it was never activated. I contacted Dollar General numerous times, and a District Manager was supposed to return my call, and never did. One of the representatives made an offensive comment that she understands that I believe $25 is a lot of money these days. I have no other option but to file this Complaint. I want my $25 Chilis card I paid for.

  Customer response

  09/30/2022

  The Complaint in 2021 was because they overcharged me $20.00 for the purchase of the 20 or so gift cards. They reimbursed me for that amount after the complaint was filed. The complaint I just filed yesterday is because one of the gift cards I purchased was never loaded with any money. I bought a blank card for $25.

  Customer response

  10/04/2022

  PLEASE RESPOND. I HAVE EXPLAINED THIS TWICE. IN 2021 THEY OVERCHARGED ME $20 FOR THE PURCHASE OF THE **** CARDS. THE COMPLAINT I FILED IN SEPTEMBER 2022 IS BECAUSE THEY NEVER LOADED ANY MONEY ONTO THE CHILI'S **** CARD. PLEASE RESPOND. FOR CRYING OUTLOUD. RESPOND. RESPOND. GET THE COMPLAINT TO THEM. I HAVE BEEN WAITING A WEEK. MAYBE $25 IS NOT A LOT TO YOU, BUT I AM ELDERLY, AND IT IS TO ME. THEY SOLD ME A **** CARD WITH NO VALUE FOR WHICH I PAID $25. SEND THE COMPLAINT.

  Customer response

  10/11/2022

  I have not heard from the business since I filed the BBB complaint regarding the Chilis gift card having no value because Dollar General never loaded any money o it.

  

  Business response

  11/24/2022

  November 24, 2022            
  
  Better Business Bureau of Middle *********
  Attn: *************************;
  P.O. **********
  *********, ** 37219
  Case #********  Customer: *******************************
  Dear **************:  
  Thank you for notifying us of the complaint from our customer regarding a gift card purchased  at our store in ********, **.
  Upon receipt of the original complaint, I reached out to our district manager who reports she mailed our customer a gift card to reimburse her for this card. Our customer has since reported she never received this card,at which time we alerted our district manager who reports another card has been mailed.
  We are confident this matter has been thoroughly investigated and addressed.  Thank you for bringing this matter to our attention.
  Sincerely,
  
  
  *************************
  Customer Relations Supervisor
  **********************
  
  

  Customer response

  11/30/2022

   
  Complaint: 18290925
  
  I am rejecting this response because:   I requested that my $25 Chilli' gift card be refunded either in cash or in the form of a Chilli's gift card for that amount.  That is what I bought (a year ago) and what I wanted.  Dollar General, by registered mail, sent me a gift card to use in their store.  I don't want anything from their store.   I would look like I am hard to please if I do not accept.  Too bad they did not read the complaint.  All I wanted was what I paid for.  All I wanted was a $25 gift card to Chillis - that is what I bought.  I guess I have no choice, but to accept this, as it has taken so many months just to get here.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  11/25/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This complaint is regarding the ability to purchase a gift card from my local Dollar General Today I went into my local Dollar General located at 1620 E Hallandale Beach Blvd B, Hallandale Beach, FL 33009 I tried to purchase a ****'s gift card that was on sale on thanksgiving day only, and when I gave the store clerk my credit card, I was told that I can only make the purchase with cash. I did not have cash with me at the time and only had a credit & debit card. In the FAQ's on the Dollar General website it says the following: Q. Do you accept credit/debit cards at my local Dollar General store? A. We accept ***************************** credit cards, as well as PIN-based debit cards, in all of our stores. If there is a storewide policy to not accept debit/credit cards it should be posted on the front door. I had the same issue with the same store in August 2020, where the next day the district manager went to the store and clarified with the store manager that credit cards was a valid form of payment for gift cards. The issue now, is that the store manager no longer works there, and the new manager named Pablo would not allow me to complete the purchase with a credit card. I would like the district manager to contact the store manager again and clarify the policy. But I would like Dollar General to honor the discount I was supposed to receive on the ****'s gift card (15% off) as well. Thank you

  

  Business response

  12/15/2021

  Consumer Response /* (2000, 9, 2021/12/15) */ The business has already responded to me in person and resolved the issue satisfactorily. Thank you

• Initial Complaint

  11/13/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I visited the Dollar General in Jacksonville Arkansas address 8315 highway 161 north Little Rock, at 72117. A gentleman who was the manager my cashier. After he checked me out. I entered my phone number on the key pad as it asked. I had the dollar General app pre downloaded on my phone and had this store as my store that I shop at. When I asked him why didn't it apply my coupon he said I don't know it shows you have 37 coupons on here. I said I am not talking about all 37 coupons just the one for $5 off if I spend $25 or more. I then showed him my coupon on the dollar General app and all he could say just look at your receipt. I said so you can't see if it gave me $5 off he shrugs his shoulders. He than pointed to the receipt for me to grab my own receipt i than looked over the receipt and told him it's not giving me my $5 off. He still continues to check out the next person totally avoiding me. He just wanted me to hurry up and pay so he could move on to the next person. I said what about my $5 off as it's advertised he then ignores me and I said never mind I will just have to call corporate office and he says ok. This was about 2:43pm November 13th. This guy does not need to be in management as he does not know how to treat customers. I have attached a copy of my coupon that he would not honor as well as my receipt this could have easily been handled by him but he left me no choice and even welcomed me filling a complaint so here goes. It's not about the measly $5 as I have spent thousands at dollar General it is the principal of the matter.

  

  Business response

  12/07/2021

  Business Response /* (1000, 5, 2021/11/27) */ November 27, 2021 Better Business Bureau of Middle Tennessee Attn: ************ ************************************ Case # ******** - Customer: ************** Dear Ms. ******: Thank you for notifying us of the complaint from our customer regarding a transaction made using a $5 off $25 coupon clipped to her digital wallet. Upon receipt of this complaint, I partnered with our digital team who has reached out to our customer via email and upon her response they will resolve her complaint. We are confident this this matter is being appropriately addressed and that it will be positively resolved. Thank you for bringing this matter to our attention. Sincerely, Marsha M***** Customer Relations Supervisor Dollar General Corporation

• Initial Complaint

  11/02/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hello. On 06/14/2020, I purchased $1,200 in gift cards from store #00643 in Hazelwood. The very kind manager (Monica) informed me that I was going to possibly be scammed by an internet seller. While still at the register (never leaving the store or transaction), I decided to cancel the purchase. I was credited back $500 of the purchase successfully. Two other transactions (one for $200 and one for $500) were problematic, in that the credit back would not accept my PIN # for my debit card. The cashier and the manager attempted this 3 or possibly 4 times without success. Another clerk came by and tried the reversal by skipping my PIN #. Everyone assured me this would rectify the situation. It did not. The next day on 06/15 I noticed on my bank statement that I was only returned $500 of the $1,200. I contacted Dollar General customer service who told me the remaining $700 wasn't "released" and proceeded to release those transactions. This still did not reflect in my bank statement. I contacted customer services again via phone and then via email. I do have documentation from my emails that I am indeed entitled to a $700 refund. At this point in time, Dollar General has said that the problem lies within my financial institution (**********) and that they are withholding those funds. I have contacted Busey several times who stated they would not or could not withhold such funds and that Dollar General has not transmitted that charge back. I'm a woman of meager means. This $700 is crucial to my finances as I am on a fixed income. I hope you can help me get the money I'm owed. Please feel free to contact me with questions and I do appreciate any assistance you can provide. ************* (***) ********.

  

  Business response

  12/20/2021

  Business Response /* (1000, 9, 2021/11/27) */ November 27, 2021 Better Business Bureau of Middle Tennessee Attn: ************ ************************************ Case # ******** - Customer: ************ Dear Ms. ******: Thank you for notifying us of the complaint from our customer regarding a multiple gift card purchase in June 2021. Upon receipt of this complaint, we reached out to our Payment Services and Sales Audit team and after their extensive research we emailed our customer the following response: "We have reached out to our Payment Services team and unfortunately, they have exhausted all avenues to assist. They have triple checked their records and they show the refund was processed on 6-17-21. Your bank says it has not. At this point you will need to have your bank file a dispute with Dollar General and hopefully the issue can be resolved that way." We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention. Sincerely, Marsha M***** Customer Relations Supervisor Dollar General Corporation Consumer Response /* (3000, 11, 2021/11/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Regarding Dollar General response: While I am thankful they have investigated and indeed, there was a refund on 06/17/2021 for $500, there is still an outstanding credit due for two other separate transactions for $200 and $500 respectively. From their documentation, it would seem to reflect that they gave me $700 in cash at the point of cancellation (at the register, never leaving the store) which obviously would not happen. I am still negative $700. I am convinced this is because they processed this refund on my debit card without using my PIN#. Three times before, the cancellation was attempted with that PIN# unsuccessfully. I am sure therein lies the problem. I am a woman of meager means. I wouldn't go through all this without needing a satisfactory resolution and refund of my $700. Thank you for your attention. It is appreciated. ************ Consumer Response /* (3000, 14, 2021/12/06) */ ***Document Attached*** I have a statement from ********** showing the transaction and credit associated with this. Please review and note only $500 was credited from a total of $1200. Thank you for your kind attention and assistance in this matter.

• Initial Complaint

  10/29/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought an item on 10/28 which didn't fit I took it back the next day with the receipt and the tag and I was denied an exchange for a larger size per the manager

  

  Business response

  12/07/2021

  Business Response /* (1000, 5, 2021/11/13) */ November 13, 2021 Better Business Bureau of Middle Tennessee Attn: ***** ****** **************************************************** - Customer: ****** ******** Dear Ms. ******: Thank you for notifying us of the complaint from our customer regarding a return she wished to make at one of our locations. Upon receipt of this complaint, I partnered with our district manager who has tried to unsuccessfully to contact our customer at the number included in her complaint. He did however leave his name and number and when our customer calls him back, he plans to address and resolve her complaint. We are confident at this time that we have done our best to resolve this issue. Thank you for bringing this matter to our attention. Sincerely, Marsha M***** Customer Relations Supervisor Dollar General Corporation Consumer Response /* (3000, 13, 2021/11/16) */ 404 552 0414 Business Response /* (4000, 15, 2021/11/27) */ November 27, 2021 Better Business Bureau of Middle Tennessee Attn: ************ ************************************ Case # ******** - Customer: *************** Dear Ms. ******: Thank you for notifying us of the rebuttal regarding our response to her complaint regarding a return she wished to make at one of our locations. Upon receipt of this rebuttal, I partnered with our district manager who again tried unsuccessfully to contact our customer at the number included and confirmed in her complaint. She did however leave her name and number and when our customer calls her back, he plans to address and resolve her complaint. We are confident at this time that we have done our best to resolve this issue. Thank you for bringing this rebuttal to our attention. Sincerely, Marsha M***** Customer Relations Supervisor Dollar General Corporation

• Initial Complaint

  10/19/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Business DOLLAR GENERAL,STORE#20896 . 314 S. Main Street. ****** S.C. 29138. Phone #************ . (Complaint). Purchase a ******* Reload phone Card at that Locaton could not Reload it ask two get a refund or another card , and they would stand by it. Date 10-2 -21.

  

  Business response

  02/14/2022

  Consumer Response /* (131, 13, 2021/10/24) */ As been stated purchase a reload ******* phone card,went back to reload it the next month paid the cashier to use it again he scan it l paid him and tried to activate it and I could not.went back to the same store get a refund or another card tthey would not . Business Response /* (1000, 25, 2021/11/29) */ November 23, 2021 Better Business Bureau of Middle Tennessee Attn: ************ ************************************ Case # ******** - Customer: ********** Dear Ms. ******: Thank you for notifying us of the complaint from our customer regarding a ******* card purchased at one of our locations. Upon receipt of this complaint, I reached out to our third-party vendor who responded they are showing the recharge was successful, they also asked us to verify the mobile number the PIN was applied to. We have since sent our customer an email requesting this information and when we receive his reply, we **** do our best to resolve. Thank you for bringing this matter to our attention. Sincerely, ****** M***** Customer Relations Supervisor Dollar General Corporation Consumer Response /* (3000, 27, 2021/11/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The recharge was not successful for that ** card,it never went through for service.The recording came on and said the card had already been use. The clerk scan the recharge card and was paid by me. After that I tried to activate it and it did not go through. Business Response /* (4000, 31, 2021/12/15) */ December 15, 2021 Better Business Bureau of Middle Tennessee Attn: ***** ****** ************************************ Case # ******** - Customer:*********** Dear Ms. ******: Thank you for notifying us of the rebuttal from our customer connected to a complaint regarding a ******* card purchased at one of our locations. Upon receipt of this complaint, I reached out to our third-party vendor who responded they are showing the recharge was successful, they also asked us to verify the mobile number the PIN was applied to. On 11/23/2021 we sent our customer an email including the following: "After receiving your complaint (included below) via the Better Business Bureau, we reached out to our third-party vendor and they responded they are showing the recharge was successful. In order to further assist **** you please respond to this email with the mobile number this PIN was applied to?" To date we have not received a response needed to continue to investigate this complaint, and we believe we have done all we could to address the customer's concern. Thank you for bringing this rebuttal to our attention. Sincerely, ****** M***** Customer Relations Supervisor Dollar General Corporation Consumer Response /* (4200, 33, 2021/12/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) As been said the card did not activate to be use by me. Consumer Response /* (131, 39, 2022/01/07) */ The phone Number. That the card holder tried to apply it to was XXX-XXX-XXXX and could not after purchase. Business Response /* (1000, 51, 2022/02/07) */ February 7, 2022 Better Business Bureau of Middle Tennessee Attn: ***** ****** ************************************ Case # ******** - Customer: ********** Dear Ms. ******: Thank you for notifying us of the rebuttal from our customer connected to a complaint regarding a ******* card purchased at one of our locations. After our customer responded with the mobile number we requested, we shared this with our third-party vendor, and they verified the number to be correct and they needed to try to do additional research. We are currently awaiting their response and **** share their reply as soon as it has been received. Sincerely, ****** M***** Customer Relations Supervisor Dollar General Corporation

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩