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Business Profile

Portable Storage Units

Carolina Lease Mgmt Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Carolina Lease Mgmt Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/25/24 I made a payment of $800 to catch up on my shed payments and to pay off my shed earlier. Once I received my monthly statement, it stated that I had a credit of $296.24 and had a current payoff amount of $99.61. October, I didn't make a payment since I had enough credit on my account to cover that month. November, I didn't make a payment again because I had enough credit on my account. December, I forgot to make my final payment of $99.61 so I made a $109 payment on January 2nd 2025. On January 24th I came home to no shed. When I called Carolina Lease Management group they stated since I haven't made a payment since September, I was placed on a repossession list. The lady I spoke with claimed they called the repo company on January 3rd, 2025 to notify them that I made a payment but they still took my shed for some reason. Now in order to get my shed back I am required to pay a $900 repossession fee. I've called them multiple times trying to get in touch with management but the lady I speak with states her manager will call me back when she can, yet I've gotten no response from anyone.

    • Initial Complaint

      Date:05/06/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company promised me my deposit back once I paid my barn off, and I paid it off not only that but paid it off before the due date.

      Customer Answer

      Date: 05/16/2024

      I just wanted to let you know that I still have not received my refund, its been over 2 months now. 

      Business Response

      Date: 05/21/2024

      ****************** paid off her account on 3/15/24 in the March 2024 billing cycle which closed on 3/25/24.  Security deposits are refunded in batch approximately 45 days from the close of the billing cycle.  As a result, her security deposit refund check of $180.75 was cut on 5/9/247.  Please allow 7-10 business days for the mail to be delivered. 

      Customer Answer

      Date: 05/21/2024

       
      Complaint: 21666800

      I am rejecting this response because: I contacted this company the beginning of last week and I was not told any of this information. The lady placed me on hold when I was talking her, she said she would check to see if the check has been mailed. When she came back to the phone she said she could not see where the check had been processed.

      Sincerely,

      *****************************

      Customer Answer

      Date: 05/21/2024

      I still DID NOT receive my check today. After reading all the bad reviews about this company I knew I shouldn't have purchased this barn from them. But I have purchased 2 barns from this company before but I paid cash for them. 

      Customer Answer

      Date: 05/23/2024

      BBB can you tell me if I can use this information here to give to my attorney to file a small claim to try to get my money back

    • Initial Complaint

      Date:01/23/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My payment is due on the 15th of each month, but Carolina Leasing considers it late after the 20th. I generally mail it on the 15th and it arrived by the 20th except this past November, 2023 it was delayed by the ************ ********************************* or company Carolina Leasing. The company is saying I should be charged a late fee because the payment was processed on 11/26/2023 which was a Sunday and they were actually closed. This all happened during Thanksgiving week. The bank last day of business was 11/22/2023 Wednesday and the next day of business was 11/27/2023 Monday. Im not sure what the *********** and the company holiday schedule was this is what causing me to file this complaint. I can produce a copy of each check I have mailed to Carolina Leasing and the date of the check is when it was actually mailed without any of them being late. One time I did make a phone payment for an additional $10 fee to keep the payment from being late. I could have the payment directly draw from my account but it only offer for an additional fee and this is why I have to mail the payment.

    • Initial Complaint

      Date:11/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been dealing with this company for 4 years. I currently owe them a total of $273. Of which Im almost certain I have already over paid from my original contract. I admit my payment is past due, however 3 days ago I received a letter stating that I owed $273.34. Today I received a letter from a repossession company stating that they would be coming to get my shed unless I paid half of the past due amount which they listed as $422.34. The $273.34 will pay my shed in full. This company scams and if I can find all my payment records, I will be overcharges.

    • Initial Complaint

      Date:10/05/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a barn from these guys in 2020 i work during the pandemic and my misses was diagnosed with cancer she wanted a barn so we got one. We paid on the first every month since then. Bill due on the 15th they send bill via mail payment not on bill call or txt saying pay. We pay on companies website we get a confirmation number that we write down and file in our filing cabinet. Repo gets called out first time we call with repo man that say we paid so now we just have to pay repo fee. We pay faithfully on the 1st every month before due date same stuff accure repo 2 got to pay we pay we continue to pay same as before same thing calls payment not showing mind you qe have confirmation numbers for each payment my misses last payment from customer service lady you almost finished paying it off you got 400 left to go. Go to work next day my misses call me repo man at house they taking the barn. We call give em what they asked for confirmation numbers etc. Barn still at repo man. I am furious 1 because they whole work thru pandemic paying for my misses doc bills and paying that. And if i dont get this resolved i am pushing legal action.

      Business Response

      Date: 10/23/2023

      The company has reviewed this complaint.  According to our records there is not customer by the above name in our system. 

      Customer Answer

      Date: 10/24/2023

       
      Complaint: 20701089
      Name on Account is ************************* and ******************* from **** ***********  in ******* ** *****. You guys just sent me a text message asking me to pay a bill on something i do not have in my possession. If i wont on file my phone number wouldn't be. 
      I am rejecting this response because:

      Sincerely,

      *******************

    • Initial Complaint

      Date:08/08/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Very misleading, Did not disclose rent-to-own/purchase agreement, contract misleading and pricing. April 2023 we thought we were purchasing a shed from ***********, LLC. We made payments ahead of schedule never late, after adding up the payments we had paid and what we thought was left we found out that we had a rent-to-own charge that was taken out of our payments and only 1/4 of the payment was applied to the principle, and a charge of $2913.66 for 36 months rental was added into our our contract without explaining that; this was an contract for an ***. We put down payment of $2000 and a out of that they took $288.65 for a deposit. the sale price of the shed was $4573.00, if we would have known that they was putting us on a rental we would have paid this out right and saved us $3350.00. They did not inform us of the *** information, we did not find this out until after the 90day deadline was over and all they could say was they were sorry, no one told us about the other fees. We paid them off and requested that we receive our $2193.66 since we did not rent it for 36 months. We were told no and we would only get the $288.65 back. I can guarantee I will never do business with this company again or recommend a one to do business with them in the future. They multiple lawsuits against them and they all have the same reasons as we do. I wish I would have known that before now!

      Business Response

      Date: 08/18/2023

      After review the complaint, Carolina Lease Mgt. Group does not, nor has ever had a contract with **************************** 

    • Initial Complaint

      Date:02/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a shed from Carolina *************** on a 90 day same as cash. They said it was the company policy to put me on a rent to own status but I could still do 90 days same as cash. When I called to pay of the shed prior to the 90 day deadline they told me that my ****** deposit would be returned to me when the payment was complete. I received a letter from them stating that I owned the shed and it was paid in full, however no deposit check has been returned. I would like my 250. back! I try calling and it goes to voicemail, but the mailbox is full.Thank you,*************************

    • Initial Complaint

      Date:11/03/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Predatory business practices. Made payoff amount listed on website. It turned out payment was made a few days after the "effective date". Carolina ****************** has been adding full months' rent and late fees, and has amounted to over $700 in additional charges for a **** dollar shed that we attempted to pay off.

    • Initial Complaint

      Date:07/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is very poor about keeping records. I was told back in June the ledger would be pulled with all my payments etc. and they would contact me. Here we are a month later and nothing from them but a email begging for more money. This company does not do what they say they will do. All they do is call and email multiple times and never do what they say they will. They need a better way of doing things and making sure their customer needs are met. At this point it is clear customers are not important to them at all. All they do is beg for money and you never get a receipt of your payments. But they can email you begging for money but cant email your ledger or receipt.

    Carolina Lease Mgmt Group is NOT a BBB Accredited Business.

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