Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

CarCare Import & Domestic Service has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCarCare Import & Domestic Service

    Auto Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/25/2015

    Years in Business: 10

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers auto maintenance and auto repair services including oil changes, brake services, tire rotations, timing belt replacements, engine repairs, transmission repairs, AC services, and auto electrical services.

    Products & Services

    This company offers the following services:
    Auto Maintenance Services
    Auto Repairs Services
    Oil Changes
    Brake Services
    Tire Rotations
    Timing Belt Replacements
    Engine Repairs
    Transmission Repairs
    AC Services
    Auto Electrical Services

    Business Details

    Location of This Business
    350 Rockland Rd, Hendersonville, TN 37075-3424
    BBB File Opened:
    8/31/2015
    Years in Business:
    10
    Business Started:
    5/1/2014
    Business Incorporated:
    9/16/2013
    Accredited Since:
    11/25/2015
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • CarCare, LLC
    Business Management
    • Mr. Guy Alfieri, Owner
    Contact Information

    Principal

    • Mr. Guy Alfieri, Owner

    Customer Contact

    • Mr. Bruce Orr, Service Manager
    • Mr. Guy Alfieri, Owner
    • Mr. Efren Anez, Manager

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/25/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    5-3-21 took my car to car care for repair work that they had diagnosed early in the week, had my vehicle over a month repairs were not completed, had my valve covers replaced on my 2009 bmw 335 i, valve covers warped screws not tighten down oil on top of engine paid over $4100. 00 dollars for the repairs, after all this finally had my car towed to bmw for the same repairs that i had already paid for, trying to get jermaine (service writer) was a task in itself, so all i want now is a refund for the repairs that were not done, also have video from bmw on the work that was done by car care, they even advised my not to go back to this service center because repairs were done so poorly. Its amazing how you can have all these complaints against you and still be rated A+ must be the money.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brandy u

    5 stars

    02/05/2024

    Ive been to many mechanics over the years and this was by far the best place I've ever taken my car. They were very knowledgeable, professional, and great pricing. Jermaine is the person that helped me! He was awesome! He is the reason I will continue to return with my business! They have early and late drop off and pick up, and I made my payment through a link and never had to step into the building. Was also able to service no contact when needs to be! Thanks for an awesome job!

    Local BBB

    BBB of Middle Tennessee

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.