Business ProfileforTriStar Hendersonville Medical Center

My wife was seen at Hendersonville Hospital after being transferred from ******** Emergency Room. They did not have an ultrasound technician on staff that night. She received excellent care at ******** ER. We dread any time we need to use Hendersonville ER. Below is a log of what occured throughout our stay.

The reason of her visit was direction from a pain management doctor and nurse instructing her to go to the ER if her pain increases.

2158: Arrival at Hendersonville hospital
2200: Seated in waiting room
2207: Brought to ER bed 5
2210: Nurse attaches monitors
2309: Call button pressed for sharp, shooting pain in abdomen
2317: Lady answered call button "I'll let a nurse know" and hung up.
2323: Ultrasound tech (C*****) arrives, disconnects monitors, and begins Ultrasound imaging
2340: Ultrasound tech leaves the room
0005: Went to bathroom
0007: Returned from bathroom
0102: Nurse call button pressed and answered
0105: Nurse E****** arrives and informs patient she is waiting on the doctor to come in and discharge her.
0130: Pressed nurse call button and requested charge nurse.
0130: Charge Nurse S******** was given complaints about lack of care and rudeness of staff. She said she will attempt to bring Dr. G***** into the room.
0139: Dr. G***** comes into the room and explains Ultrasound and CT results
0140: Charge Nurse S******** hands patient discharge paperwork and goes to verify patient concern about test result
0142: Charge Nurse S******** verifies test result for patient
0145: Discharge paperwork signed
0157: Departed Hendersonville hospital

Throughout the stay, we were directly outside of the nurse's station. We could hear with excruciating detail the conversations of the nurses about their day, videos uploaded to social media, talking about other patients, and showing funny videos to each other about cats.

Not once did a single staff member ask if they can do anything for my wife, if she was in pain, did she feel nauseous, was she comfortable, or any interaction what-so-ever. The calls through the nurse button fell on deaf ears until a charge nurse was requested.

From start to finish of our stay at Hendersonville ER no "Care" was given. My wife was laid onto a cold, isolated, uncomfortable bed for almost 4 hours. The only "care" performed, if it could be called such a thing, was an ultrasound.

This is not our first negative experience at Hendersonville ER. We dread any time we need to go and actively avoid doing so, even against doctor recommendation. If all that was going to happen was laying on a bed for 4 hours, she would have rather done so in the comfort of our home.