Business ProfileforMaxGen Labs

I bought a home genetic test known as "The Works" panel, which includes the report: (client#MGXXXXX-D) "XXXXX Genetic Report" Advanced Methylation & Functional Genetics Panel in early November 2017, attached. I was promised an accurate genetic report based on the results of the home genetic test. The results for the MAO-B gene in the SNP REPORT section on page 9 show GREEN "wild type", and contradict the the MAO-B gene results in the SNP INFORMATION section on page 14 which shows RED "homozygous". I clipped and highlighted the sections on the attached jpg. I'm requesting a free re-test or a refund due to the contradiction in the original report and the failure of MaxGenLabs support to adequately address the issue. Attached image. The area circled in red indicates a contradiction in the results for the MAO-B gene between the SNP REPORT and SNP INFO sections. MaxGenLabs support said on this was "likely" due to a coding error in the writing software that didn't carry the information over from one section to the other. Further promise of confirmation resulted in a simple reiteration of the "likely" coding error rather than a verification of the actual test results. The correspondence is attached with the pertinent sections circled in red. A "likely" explanation for the contradiction is not acceptable for the promised accurate test report. Here is why the contradiction is important: My physician says a homozygous MAO-B gene is contraindicated for anti-depressants. I may not be able to take antidepressants but now I can;t tell due to the inaccurate report. Also, a homozygous MAO-B gene seems to indicate reduced GABA receptors in the brain which I would like to correct with supplementation which will take 3 to 6 months and continue indefinitely. This test result is important. A "likely" coding error in the writing software is not an accurate report as was promised. In addition, in the attached image you can see the CBS 360 & 699 seem to be mislabeled.