We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lube Services

Valvoline Instant Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of service 09/16/2022 Oil Change and Transmission flush $241.50 invoice # XXXXXX. 20 minutes after service Powertrain warning light comes on shifting problems. Car overheated and white smoke poured out from under hood. Took car back to Valvoline where they added more fluid. Several calls and filed ticket CSXXXXXXX. Several calls with no call backs finally connected and employee ********** had tow service pick up vehicle and take to ***** Transmission in Lebanon for repair. On 10/03/2022 called to check and they said car was ready to be picked up but they couldn't return the vehicle I would have to go pick it up. **** $29.90 and picked up car. ***** Transmission invoice *** showed cause was transmission was overfilled and the transmission **** not circulate the fluid across the TCM properly when overfilled prompting the temperature codes. Road test showed harsh 2-3 shift and 3-4 shift prompting cleared codes reset the shift adapts and KAM keep alive memory. Paid for service performed incorrectly. Over 2 weeks without the vehicle. $29.90 dollars to pickup vehicle. Checking the outcome of ticket opened with Valvoline they advised since the car was now back in my possession and running the ticket would be closed. No compensation for vehicle being unusable for over 2 weeks due to improper service performed or money reimbursement for going to pickup my vehicle after repairs completed.

    Business Response

    Date: 10/13/2022

    Business Response /* (1000, 5, 2022/10/05) */ We are in receipt of this guests complaint. Our records indicate that our team has diligently worked to resolve this guests concerns as quickly as possible, and paid the invoice from the repair facility as soon as our team received it. Additionally we see that this guest spoke to our Customer Care team yesterday (10/3). As our Customer Service Specialist advised during this conversation, we are happy to submit the request the Management team to review this guests request to reimburse them for the ****, but we do need the invoice in order to do this. Additionally our Customer Service Specialist did offer to reimburse this guest in the amount of $148.49 for the transmission service received at our facility, as a good faith effort to maintain Customer Satisfaction; this guest advised that they would let us know if that was something they would like to pursue. This claim has been resolved, until further information is provided by the guest as instructed by our team. Consumer Response /* (2000, 7, 2022/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I went and paid for service that was performed. The service was performed in a manner that damaged my vehicle. They made an arraignment for my vehicle to be towed and repaired. Over 2 weeks I was without a vehicle. Then I had to take an **** to collect my vehicle. They want me to ask to have the service they performed which damaged my vehicle refunded. They made no offer to help me in the two weeks I was without a vehicle and want a receipt to show my **** ride. (Which **** driver ever gives a recipt) So I will chalk this up as what it cost to have service provided by this company.

Valvoline Instant Oil Change is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.