Business ProfileforLoretta Lynn's Ranch, Inc.

On October 7, 2021 we called and made a two night reservation with Lorreta Lynn's Ranch and Campground in Hurricane Mills, TN. We spoke to a lady named ******* on the day of the reservation. She was asked a series of important questions relating to there campsites and our RV. We asked if the sites can accomodate a 43' motorhome towing a car, she said "yes". She was asked if the sites were level, she said "yes". She was asked if the sites were 50 amp full hook up sites, she said "yes". Upon arrival, we were met by ******* herself, the lady that took our reservation. We again asked all of the questions we asked when we were making the reservation, she again replied "yes" to ALL of the questions again, however, she proceeded to tell us that all of the sites are on a "first come basis" and the campround was hosting a motorcycle event, which was not mentioned during the reservation. We were instructed where to go which was Stagecoach Hill. We started up the hill to the camping area. We drove through the campground and found only two sites open and found that both sites did not even come close to accomodating our size coach and these two sites were far from being level. Our coach has a saftey mechanism that **** not allow our slide out rooms to open if the coach is not 100% level, which the two sites were not. After trying to manuver through the campground to get back to the office, we finally made it out of the campground, but not after sustaining paint damage to one side of our coach due to untrimmed trees in the campgrond. After arriving back at the office, we told ******* what we encountered, she apologized several times and guaranteed us she would have the manager refund our $81.47 back to our credit card. Since this incident, we have called three times, wrote two letters, one to Lorretta Lynn herself. As of this writing , no refund, no answers to our letters, absolutely nothoing from anyone in the Lorretta Lynn organization. All we want is the $81.47 refunded back.