Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have appointments with this location (Eagle tire,(2537 Jacksboro pike,Jacksboro,tn 37757) for change new tires for my 2021 bmw x7,I asked them to put 4 sets of flat on runs tires,I left my suv at this location today 2/18/23 10 am,they called me around 1.30 pm same day for my car is ready for pickup,when I went there for pickup my bmw I see one of my tire rims is damaged so I confirmed with the person behind the counter,he walked outside with to see that and he said it’s not damaged it’s just dirt on,I tried convince him to try look harder and he keeps saying same word so I zoomed with my phone camera and showed him,and he said that’s the old damage,I told him it’s not old damage because I can see it’s fresh damage,I told it’s looks like a when they remove my old tire or install new tire they made that damaged but he doesn’t want to accept that so I asked him for need talk to the manager and he his the one is a owner, so told him I’m going to call my dealer to come here and confirm that damage and he told me to remove my car from his property right now or his going Towe that,I spent almost ***** for new tires and they damaged my wheels and treated me like a shi!!, so please help me out for this

  Business Response

  Date: 02/21/2023

  Eagle Tire Pros
  c/o ******* *******, Operator
  2537 Jacksboro Pike
  Jacksboro, Tennessee  37757
  
  February 21, 2023
  Re:  Complaint ID:  ********
  Earlier this morning, we received communication from the Better Business Bureau about a concern from a *** ******* ***** concerning a transaction that occurred on Saturday, February 18th, 2023.
  *** ***** purchased a new set of tires from us for his 2021 BMW.  We were more than happy to provide the service for *** ****** and appreciate his business.  When he dropped his vehicle off, we let him know that our hours of operation on a Saturday are from 9:00 AM to 2:00 PM.  When his vehicle was complete, we notified *** ***** by phone, who became irate that we would not stay after closing time to accommodate his desired pickup time.  I ended up personally staying late to accommodate Mr. Patel. 
  
  Upon his arrival outside of our normal business hours, *** ******* rudeness continued.  He started yelling at members of our team who were trying to go home because his “wheels were damaged.”  I personally went to perform an inspection with *** ***** to show him that his wheels were still in pristine condition, and that the “damage” he was yelling about was dirt.  His entire vehicle looked like it had been through a mud hole.  I photographed the “damage”, then licked my thumb and rubbed the dirt off – revealing the pristine wheel.  I have attached photos of this for evidence. 
  *** ***** continued to yell, demand a refund in full, and threatened us with this Better Business Bureau complaint if we did not bend to his demands. 
  Our business, Eagle Tire Pros, has been family owned and operated for almost 30 years.  We are proud to have an A+ rating from the Better Business Bureau, and always have.  We operate a business with integrity, honesty, and conviction – refusing to back down from bullies like Mr. Patel. 
  We appreciate your attention to this matter, and handle every customer concern very seriously. 
  
  Sincerely,
  
  ******* *******
  
  

  Customer Answer

  Date: 03/07/2023

  
  Complaint: ********
  
  I am rejecting this response because they still didn’t accept that damage they have made in car and not even apologized for that damage in writing,doing apologies on customer not happy with their service and doing apologies they have damaged customer property is big difference 
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 03/07/2023

  *** ******
  
  Please accept our most sincere apologies if you were not 100% satisfied with your experience.  Customer satisfaction is important to us.  We appreciate your business, and look forward to the chance to help you again in the future.