Business ProfileforAqua Living Factory Outlets

Title: Terrible Experience with LPI, Inc. "Aqua Living" – Avoid at All Costs! I recently had a horrendous experience with LPI, Inc. "Aqua Living," based out of Tennessee and their Orlando location. From the moment I was pushed into a sale under false pretenses, their customer service deteriorated rapidly. Once they had my money, they became unresponsive, rude, and completely unaccommodating. For eight months, I was passed around in circles without any resolution. They violated ADA laws by falsely assuring me that their product would meet my needs, only for it to fail miserably. When I raised this issue, their dismissive response was "too bad, we’ll look into it," implying I was stuck with no recourse. Brian ******* who falsely presents himself as the owner, was particularly condescending and unhelpful, even going so far as to tell me that once a product ships from their warehouse, I should understand it's my problem. Their treatment of clients is appalling. They lie, make you feel unimportant, and provide no assistance once a sale is complete. I intend to report their ADA violations, as I cannot afford a lawyer and they are fully aware of this. I urge anyone in the market for a swim spa, Jacuzzi, tanning bed, or golf cart to steer clear of LPI Aqua Living. They should be ashamed of their actions and the way they run their business. I will be posting this review widely to prevent others from making the same mistake. Ron ****** and his team should take a hard look at how they treat their customers and address these serious issues before more people fall victim to their terrible service.