Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/15/2024 I had to call Hyundai Roadside assistance due to my vehicle would not start and they sent out a towing company to tow my vehicle in which is a 2024 Hyundai Sonata AWD. Upon arriving the tow truck driver dropped the vehicle off and 06/17/2024 I had not heard anything from Hyundai so I called and they had no idea my car was even there. The advisor went and found my car and let me know they would start working on the problem. They stated it needed a body control module which could take 30 days and it has a tranmission issue which they were not sure how to fix or how long it could take. We are now close to 30 days with no vehicle and no resolution. I bought this car 2 months ago with 17 miles on and paid $9500 down to now have a car I cannot drive.

  Business Response

  Date: 07/17/2024

  As Ms. ******** states, her Sonata was towed to the dealership the weekend of the 15th, it arrived to the dealership on Sunday, the 16th, when the dealership is closed.  Monday morning, the 17th, we were not aware the vehicle was at our location but it was located after Ms ********** call and we began to diagnose the problem she had stated.  It was diagnosed that the vehicle needed a Body Control Module which, unfortunately, was on backorder and we were informed by Hyundai that it could be 2-3 weeks before we received it.   The part arrived to our dealership on 7/15/24 and was installed and Ms ******** was informed on 7/16 that her vehicle repairs were complete and she could pick up here vehicle.  I would like to make it known that during this time, Ms ******** contacted Hyundai customer service and tried to get assistance from them.  She lied to us about what was said by Hyundai consumer affairs, stating that the representative from Hyundai had told them that Hyundai would do a "Buy-back" of their vehicle because of the problem she was having.  When I spoke to the representative from Hyundai, she made it very clear that she had never suggested a "buy-back" and made it very clear to Ms ******** that her car would not be eligible for a buyback because of this needed repair.  She did go on to explain that they would offer Ms ******** one car payment since her car had been in the shop for an extended time period.  Additionally, we gave Ms ******** the use of a loaner vehicle the entire time her car was in the shop and while she was using our vehicle she ran over something, ruining a tire, which she did not pay for, and she also returned our vehicle in very poor condition.  Ms ********** vehicle is in good working condition at this time and we reject any settlement to be made to her.
  

  Customer Answer

  Date: 07/18/2024

  
  Complaint: 21979958
  
  I am rejecting this response because: I did not lie about the buy back as I was told by my case manager ***** with Hyundai that she was trying to do this due to the time frame. Also I was not told to pay for the tire as it was a rental and it was not in poor condition.  This dealership is awful and has lied multiple times. They told us being my husband, father in law and myself it would take up to 30 days for the part not 2-3 weeks so another lie from them. 
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in for an oil change, left the dealership on the way home the skid plate comes loose and drags on the road. They say it wasn't them however I've drove the car for 32k miles and after they changed the oil it comes off going down the highway I mean I wasn't loose when I came in only after they changed the oil and they try to blame me and say I hit something which is false horrible service department. I would like the damaged plastics replaced, also had the extended maintenance warranty oil changes to 60k brakes belt wiperblades, battery etc but instead of using it the just put on paper needs wiper blades and don't use the warranty like they should I mean shouldn't the service writer know the car has the warranty...

  Business Response

  Date: 06/13/2024

  As it shows in attachment #1, the video of the underside of Mr. ********** car, there is clearly pre-existing damage to the undercarriage and, specifically, the "skid plate" on the bottom of the car.  It is evident by the presence of animal hair in more than one location, that Mr. ******** had previously hit and run over an animal of some sort that caused the damage he is talking about.  As *** shows in the video, we have no occasion to remove the entire plate from the vehicle; there are two small access panels that are removed from the larger panel when accessing the areas needed to perform the oil change process.  When Mr. ******** brought the car in, the plastic panel was already loose and hanging down and our technician, pushed it back into place.  It must have come loose again as Mr. ******** was driving home.  As stated, with the presence of visible damage to the underside of the vehicle, it is evident that Mr. ******** had previously hit and run over a small animal of some sort and that is what caused the damage to the underside of his vehicle.  Please let us know if you have any further questions and thank you.

  Customer Answer

  Date: 06/26/2024

  
  Complaint: 21817609
  
  I am rejecting this response because:
  

  Thats not really a response at all.  Yall was under the car only ones that had access to it before it came off I know what your mechanic say already, but it's not the truth of what happened because it didn't just come off on its own.

  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 06/26/2024

  This is my final response to this communication.  We have supplied adequate photo evidence of damage under the vehicle that was already present and obviously caused the damage the customer is talking about.  Hyundai of Johnson City is not responsible for the damage to the vehicle.

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2016 Hyundai Veloster has a recall on it, my car has all of the problems for the recall minus the engine has not caught fire.. YET. I took it for the recall and they had it back for a few minutes and said oh everything is fine. I said theirs literally no way, I have to put oil in the car every week bc it is burning so much oil. The car has zero power when accelerating, noisy engine, the burning oil consumption alone is not normal and these are all signs of the rod bearings in the engine failing. The lady argued with me about it and said its fine I said okay so what if it messes up after this she says oh we will fix it. Well here we are a few months later, and my car broke down on the interstate twice. Replaced coil pack 1 and it went out again less than a week later and It is throwing 12+ codes now, spoke with a tech at another Hyundai who stated it defiantly is the recall issue and the motor needs replaced under the recall coverage but we would have to contact corporate and nothing is being done.

  Business Response

  Date: 05/27/2024

  First of all, I want to state that we are not unsympathetic to Ms ******* issues but I need to clarify and say that several of her assertations are incorrect.  I have attached a copy of the Repair Order (RO) from ******* last visit, dated April 5, 2022.  Her estimation of "a few months later" is actually over two years later.  When she had the car in our shop back in April of '22, we performed what is called a "Bearing Clearance Test" (BCT on the RO) which is essentially an air pressure test performed on each cylinder of the engine to see if there is too much clearance between the rod and the cylinder wall.  This would indicate failure and the engine would be replaced under warranty.  ******* engine passed the BCT so no engine failure was present and it did not qualify for the recall from Hyundai.  ******* car had 147,166 miles on it back in April of '22 and the recall that she had us perform was eligible for cars with fewer than 150,000 miles on it.  With two years having passed and us not seeing her car again in that time, I would have to guess that it is well past the 150,000 mile mark and would no longer be eligible for the recall.  Unfortunately, we are going to have to decline ******* request to replace her engine.  The issues she is experiencing are not unusual for any car that has 170-180,000 miles on it whether it is a Hyundai, Chevy, BMW or any brand.  We would be happy to work with ***** to trade in her old car on either a new or Pre-owned vehicle from our inventory if she would like to explore that option.  She is welcome to contact me at: **************************** or 423-818-8516.  Thank you.

  Customer Answer

  Date: 05/28/2024

  
  Complaint: ********
  
  I am rejecting this response because: My apologies on incorrect date, I was thinking it was last year. Several calls have been made to Friendship Hyundai, and not one time has ANYONE stated anything regarding mileage being a factor. One of the service department women never mentioned ANYTHING about mileage and said if the issues were worse then they would double check the recall. The recall letter also didn't say anything about mileage. This has been an on going issue even before 150,000 miles, get on any Hyundai Forum and you will see thousands of people with Veloster's with the same issues that my car is having. And thank you but no thank you on trading in my vehicle for another Hyundai. 

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:01/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To day is 1/30/24. I bought a santa cruz 2024 new. 6 weeks ago, form Friendship hyundai. After 6 weeks I only have 700 miles on this vehicle. I am 100% disabled so I don't drive a lot. The day after purchasing, I put a sun visor sun block on the out side of the windshield. When I finished I cleaned the windshield glass and found a scratch that you could fill with your finger nail. Took to Friendship and talked to sales person and he sent a windshield repair man to my house. He said this is not from a rock and he can't fix it. He did put something clear on the damage. Call salesman mutable times,left several messages, no call. Yesterday 1/29/24 I went to the dealership. Got with the GM ****. He looked at the problem and told it was not there when I picked it up. He said that he was not going to play that game. When I took delivery it was dark,in front of dealership with poor lighting. I found this with around 30 miles, it know has 750 after 6 weeks. I was in the car business for 12 years. I know the chains on the transport truck can do this. The GM was very rude to my for words I can't say.

  Business Response

  Date: 01/30/2024

  We certainly appreciate the *** ****** doing business with us and were happy to help him with the new Santa Cruz.  However,  he did not make us aware of the chip in the windshield for almost a week after purchasing the vehicle, not the next day as he has stated.  We encourage all of our customers to look over their new vehicle very carefully before taking delivery in order to avoid situations such as this one.  Additionally, *** ****** and his wife both test drove the vehicle and did not bring any chips in the windshield to our attention during the purchasing process.  As much as I hate to say it, *** ****** certainly could have incurred the rock chip on the drive home from the dealership or in the days that followed up until he discovered the chip and brought it to our attention.  I am very sorry *** ****** thought anyone was rude to him while he was here, that was certainly not our intent.  I just let him know that we would not participate in replacing a ****** windshield because of a very small rock chip that we don't think was there when he purchased the new Santa Cruz.  We did pay for our glass repair vendor to come to the customer's house to repair the glass in an effort to help.

  Business Response

  Date: 02/06/2024

  I apologize, but I'm not really sure how to respond to this.  Mr. Camper's rejection of my response really doesn't include any additional information or requests.  It simply states:

  ********** ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

   

  As I previously stated, *** ****** had ample opportunity to inspect the vehicle before he purchased it and had the vehicle nearly a week before bringing the small chip in the windshield to our attention.  I continue to assert that the vehicle was free of any blemishes when *** ****** purchased the vehicle and the rock chip occurred in the windshield after he took delivery and was driving the vehicle.  As an offer of goodwill, we offered to send our glass repair-man to his home to inspect the chip and repair it if necessary.  

  Thank you.

• Initial Complaint

  Date:11/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a car “as it is” after taking to a regular pre purchase inspection and 11 days later the engine system blew. Called the mechanic who did the inspection and he said this defect couldn’t be identified on the inspection. The problem was bound to happen. The quote to fix the car is now **** *** * **** ****** *** *** *** * ****** a week later to fix the problems that were identified on the inspection. No problem was diagnosed on the engine on the pre purchase inspection. Dealership is refusing to do anything about because I signed a paper to purchase “as it is” but this problem couldn’t be identified and the mechanic who inspected the car can testify. I purchased the car on October 26th and scheduled the service to fix those problems on the 6th. On the 1st the engine light went on and I took it to an auto part shop to see if everything was ok. The diagnostic was “cylinder 3 misfire on coil” I pass on that information to the mechanic who was going to perform the service scheduled on the 6th but two days later the engine light went off. And when I went to get the car after the service on the 6th, they said they didn’t find that problem and everything was good with the car. On the 7th the car stopped running and was towed to the same mechanic who fixed the car on the day before and he said he opened the engine and there were parts that were not original and he also found paint on it. Again, the problem was bound to happen. They patched the engine to mask the problem and have the car running for a few miles

  Business Response

  Date: 11/14/2023

  I am sorry for the number of attachments but please see the attached documentation, relating to the complaint filed by *** ****** ********  These documents show that *** ******* took the vehicle to her own mechanic for a pre-purchase inspection and that he gave her the "green-light" to go ahead and purchase the vehicle.  Additionally, the docs show that *** ******* was offered the opportunity to purchase an Extended Service Contract and she declined this coverage.  Lastly, *** ******* signed or initialed no fewer than 10 times, acknowledging that the vehicle was being sold "As-Is" with no warranty.

  Customer Answer

  Date: 11/14/2023

  Im attaching 2 statements from professionals stating the problem the car has now couldn’t be identified on a pre purchase inspection.

  The first one ( is from the place who did the inspection on the day I purchased the car and the second one from the mechanic who has the car now (Randy Marion).

  another fact is that the only documentation I had previous from buying the car was the carfax and there was absolutely nothing highlighting engine problems. 
  

  The problem was masked and bound to happen

  Customer Answer

  Date: 11/14/2023

  Im attaching 2 statements from professionals stating the problem the car has now couldn’t be identified on a pre purchase inspection.

  The first one ( is from the place who did the inspection on the day I purchased the car and the second one from the mechanic who has the car now (Randy Marion).

  another fact is that the only documentation I had previous from buying the car was the carfax and there was absolutely nothing highlighting engine problems. 
  

  The problem was masked and bound to happen

  Business Response

  Date: 11/21/2023

  As previously stated, we are very sorry for the circumstances you have encountered after purchasing your car.  As your complaint states, Friendship CDJR was misrepresented and deceived by the consumer who traded it in to them as to the reliability of the car.  Additionally, as your mechanic who gave the car the "thumbs up" for you to go ahead and buy the car said, the repairs that have surfaced could not have been found with a visual inspection of the car.  There was no deception or coercion involved on the part of any Friendship employee in your purchase of this vehicle and we stand by our position that the car was properly represented and purchased by you after your mechanics inspection and your acknowledgement that it was purchased "As Is" with absolutely no warranty.  However, as an act of goodwill, with absolutely no retraction of our stance on the "As Is" nature of the vehicle, Friendship Hyundai of Johnson City will offer to purchase the vehicle back from you for ****** which is 50% of the purchase price of $6,480.  This offer is good until November 30th, 2023 and the vehicle will need to be delivered to our location at 3408 N. Roan Street Johnson City, TN.  

  Customer Answer

  Date: 11/24/2023

  *** ******** thank you for getting back to me.

  I'll accept the offer and would like to know if the amount paid for taxes will also be refunded. Thank you 

• Initial Complaint

  Date:05/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Friendship Hyundai of Johnson City TN on 4/28/23. I test drove a 2017 Lexus AWD RX 350, A salesman went with me to my house to show my wife as it was for her, we were made to feel like that we couldn't drive it together so I had her drive it with the salesman in the car and not me. She drove the car and liked it so we negotiated a deal on the car not cleaned up or ran through their shop. Then they tell me they cant sell the car without running it through their shop. Salesman said he was off on the following day but he would come in on his day off if he needed, I said that wasn't necessary because we could wait until Friday April 28th, 23, the following day and that would give them time to clean it and put a 500 dollar ceramic coat and an interior protectant that warranted the interior for the life of the vehicle. On Thursday I received a text saying the car was ready and a sold sign was in the window. They also told me they would not take a cashiers check from my bank without charging me $1049.00 no finance fee and a $699.00 DOC fee. Then he proceeded to tell me that they financed through my credit union and they got a better deal than I do so I should go with their finance department. Upon arrival on Friday at approximately 1:15 pm the car was half washed and I knew they couldn't have ceramic coated it, salesman corrected himself saying it was a ceramic glaze not a coating, cost difference. Then while inspecting we found a series of cuts on the rear door and they said they would pay up to $900 for a door panel replacement from Lexus and I would have to install it which was ok with me. So we agreed on everything and they escort me to the finance office. Finance offered me almost a full point more than I had a quote for, I showed them the quote and they said I could do my own financing without paying additional. at 4:45pm the sales manager called me and said he would hold the car until Monday May 1 and we were good. Salesman called me at 7:55pm Sat and said sorry vehicle had been sold.

  Business Response

  Date: 05/09/2023

  Thank you for the opportunity to respond to *** ****** complaint.  While some of what *** ****** has stated is true, He has conveniently left out quite a few details.  I will address each of *** ****** individually as he has laid them out in his letter:

  *No one is made to ever feel like they can't test drive a vehicle without their spouse.  Our Sales Associate simply told *** ****** that he would have to ride along with the two of them.

  *We don't sell any car, period, without running it through our shop to make sure it is safe and worthy of having our "Friendship" name on it.

  *we apply a Ceramic finish and interior protectant to every car we have for sell, new and used.  It protects the paint finish and interior of the vehicle for a period of 5 years, it is not a "lifetime" warranty.

  *It is stated, quite clearly, on our website and detailed on every vehicle display page that all pricing reflects financing with Friendship and the advertised price will be higher if not financed with Friendship.

  *Friendship, like almost every other dealer in the country charges an Administrative fee.  Our fee of $699 is competitive within our local an state market.

  *The damage found on the interior panel of the rear door was there from the beginning, *** ****** simply did not see it on his initial inspection of the vehicle.  We graciously agreed to replace the panel for him.

  *The rate quote *** ****** received from his credit union was for a New vehicle only, this was stated quite clearly on his "pre-approval" letter he had with him.  When this was pointed out to him, *** ****** became quite belligerent with  our finance manager.

  *When *** ****** left the dealership on Saturday, he took his deposit check with him, stating that he would have to "Think about it over the weekend" and that he was also considering another vehicle in New Jersey.

  Additionally, I would like to add that while in our dealership *** ****** was verbally abusive, combative, and bullying to several of our employees.  He was disruptive on our showroom, in front of other customers, quite loudly stating that "You will regret not making a deal with me" when we would not give in to his negotiation tactics.  *** ****** may be used to bullying people to get his way but that does not work in our business.  We did find another customer who wanted to purchase the same Lexus that day and they were quite happy with Friendship and the entire experience we gave them while buying their new car.  They left us a 5-Star Google review and are referring business to us.  

  Once again, thank you for the opportunity to respond to *** ****** complaint.  I am available for further information if you would like.

  
  **** ********

  General Manager, Friendship Hyundai Johnson City

  Business Response

  Date: 05/11/2023

  *** ****** is correct, we have never met, we just spoke on the phone a couple of times after the weekend he was dealing with our people, trying to buy the Lexus from us.  I was very apologetic on the phone to *** ****** and I still wish he could have purchased a vehicle from us.  I also apologize for having one of the days incorrect, I must have misunderstood some of the timing that was relayed to me by our people.  I will not continue to go back and forth with accusations and blame.

  At the end of the day, *** ****** did not care for the way we did business and that is unfortunate.  Our sales team did everything they could to try and find a way to earn his business and they were unsuccessful.  Unfortunately, I have no resolution to offer *** ****** other than another apology.  I tried offering him a similar Lexus to purchase but he declined because of price and color.  If we happen to get another Lexus, similar to the one he was attempting to purchase, in our inventory, we will be happen to let *** ****** know and he can decide whether or not he would like to do business with us.

  Respectfully,

  **** ********* General Manager Friendship Hyundai

  Customer Answer

  Date: 05/18/2023

  I am sorry but I did reply with this response, I possibly didnt get it submitted by the time limit on the opening of the reply. Please accept this response.

   

  Sincerely ******* *** ******

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received numerous VM and emails regarding a recall on my 2013 Hyundai Veloster. I scheduled an appt and took it in for the recall. I was having ZERO problems with my vehicle. They performed the recall and 2 days later it broke down on me out of town. I contacted Friendship Hyundai who informed me to tow it back. I was 2 hours away so it was towed to the nearest dealership in Pikeville Ky. They had the car for 10 days and it was supposed to have been fixed. I picked the car up and drove it for a few weeks when the exact same thing happened. Limped the car back to Friendship Hyundai where I was told it would b worked in (3rd time it had gone in for the recall item). They had my car for 1 month until I called the head guy and complained. That afternoon my car was looked at. I was then told it was denied coverage by Hyundai and needed a motor. I have researched this issue and there are multiple articles regarding this exact issue. They tried to say the car only had 1 qt of oil and they wouldn't cover it. The car did not knock did not smoke did not have the oil light on nothing was wrong EXCEPT the EXACT SAME THING they did the recall on. All I want is for my car to be returned to me the way it was BEFORE I EVER took it in to them. I currently have Covid so the exact dates are not in my head but between Friendship Hyundai of Johnson City and *** *** Hyundai of Pikeville, KY they should b able to provide the dates. They have not offered a loaner, rental any assistance other than putting me off. I have been majorly inconvenienced over this matter not too mention the stress over trying to find transportation to and from work. I was calling every Tuesday and Thursday checking on the status only to be pushed aside. I felt I shouldn't have had to wait when I already took it in and it was supposed to have been repaired. It has an extended warranty of 15 years or 150,000 miles and I NEED MY CAR!!! Please help me..thank you

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 5, 2022/08/15) */ Customer was at Hyundai JC for a software update @ 128983 miles on 5/10/22. It was a Service bulletin covered by Hyundai. Customer went to Kentucky dealer on 5/17/22 @ 129242 miles. In Kentucky the knock sensor was removed and replaced as Goodwill repair. Vehicle was returned to us on 7/8/22 with XXXXXX miles. C/S the CEL was on and the car was in limp mode. Technician diagnosed engine issue following Hyundai protocol. Tech found the engine to be 1.5 qts low on oil. Technician requested replacement of engine. Hyundai decline assistance due to the failure being out of warranty by time and miles. Hyundai JC followed Hyundai protocol on each service of the vehicle. Consumer Response /* (3000, 7, 2022/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was NOT out of warranty for miles nor time as it carried an extended warranty of 150,000 miles or 15 years of which had been discussed on several occasions. I have traded the car in out of necessity as I can not afford to rent a car nor go without a vehicle. Therefore , I am requesting a minimum of tow bill and fees for rental while all the above was being addressed. Once a vehicle has been taken in for the exact same issue the customer shouldn't have to wait months for resolution. Nor should it take 3 trips to get resolution. This all stemmed from the original recall as I had zero issues prior to the initial recall visit. Tow bill was $171.00. Rental with courtesy rates were $1761.77 for 5 weeks and 6 days at a rate of $42.97/day. Total amount I wish to request in good faith is $1932.77 as this has been a tremendous hardship on me and has taken a major toll as well. I was told r give would cost over $9,000 so what I'm asking for is not unreasonable and should never have gotten to this point. I feel that if the dealership isn't accountable for their mechanics who do we trust? Business Response /* (4000, 9, 2022/08/18) */ Friendship Hyundai of JC followed Hyundai specified procedures in every step of repair. The 15 yr or 150k mile warranty would be in effect if the vehicle failed the bearing clearance test. The vehicle passed the test. If the vehicle had failed the test Hyundai would have paid for the rental from that point until the vehicle was repaired. Friendship Hyundai does not assume responsibility for the repairs or assistance that Hyundai declined.