Business ProfileforBroyles Florist, Inc.

I recently purchased flowers for my wife. I gave Broyles all of the information for the delivery. We do have dogs in our yard, they are very playful. The driver arrived...saw a dog and instead of calling me to let me know he was at our house, he left the flowers in the ditch next to the road. I then called Broyles to let them know what happened. They said they would refund the cost and send out another arrangement. The second driver showed up...left the flowers on our Firepit and I spoke to the driver. She told me where she left the flowers and to have a great weekend. Later that day, I get a call from Broyles Florist stating the second driver was apparently scratched by one of our dogs. We were later called by the owner of Broyles to notify us that we were liable for the claim. This person would have never been on our property had the first driver just done his job but now we are having to deal with what is a SCAM. I will never use this company ever again and hope that anyone who reads this will do the same.

Mr. ********
Yes, the first driver arrived at your home, saw the dogs and was afraid to get out. He left the flowers beside the mailbox at the road and left. You and I determined the passing ******* probably blew the vase over into the ditch. After telling you that driver was afraid to get out because of the dogs, you laughed and informed me the dogs were friendly. We remade your order and refunded it 100% as well (since the first driver didn't call to let you know where he'd left them.)

Your order was remade and sent out with the next driver, along with the knowledge that the dogs were friendly. When the second driver arrived, she noted the dogs were excited, and gave them a moment to calm down before exiting the vehicle. Upon exiting, one of the dogs repeatedly jumped on her, scratching her leg (as pictured in the photos you received) and eventually knocking her off balance, resulting in a fall backward into the delivery van. As a result of the fall, she is receiving medical care for a hyper-extended shoulder and hyper-extended bicep. The dogs were left unsupervised outside with no one home, and caused injury to a delivery driver. It is a homeowner's responsibility to properly restrain their dogs to prevent such occurrences from happening.

First of all...we were inside the home when the first driver came. Had he called which is what delivery drivers do...this would not be an issue. You OFFERED the second arrangement and we were not in our yard but was just around the corner walking in the neighborhood. The second driver could have called to let us know she was on the way or when I spoke to her on the phone AFTER she walked into a GATED fence instead of going to the front door...we would have just waited. You are blaming us for your company giving horrible service which is why I will never use your company again and will make sure everyone I know is aware of how you do business.

Secondly..I did not laugh it off at all. I said that they are playful animals and will ONLY jump when being played with.


This is sad bc we have used your company for year and never would have thought you would blame a customer for your employees not doing their job.