![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforBroyles Florist, Inc.
At-a-glance
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 214 E Mountcastle Drive, Johnson City, TN 37601
- BBB File Opened:
- 7/14/2006
- Years in Business:
- 77
- Business Started:
- 1/1/1947
- Business Incorporated:
- 5/12/1975
- Type of Entity:
- Corporation
- Business Management
- Sarah Engel, Owner
- Contact Information
Principal
- Sarah Engel, Owner
Customer Contact
- Sarah Engel, Owner
- Julie Griffith, Manager
- Additional Contact Information
Phone Numbers
- (800) 423-7979Other Phone
- (800) 423-7979
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintCustomer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jeremy L
05/17/2022
Broyles Florist, Inc. Response
05/23/2022
Yes, the first driver arrived at your home, saw the dogs and was afraid to get out. He left the flowers beside the mailbox at the road and left. You and I determined the passing ******* probably blew the vase over into the ditch. After telling you that driver was afraid to get out because of the dogs, you laughed and informed me the dogs were friendly. We remade your order and refunded it 100% as well (since the first driver didn't call to let you know where he'd left them.)
Your order was remade and sent out with the next driver, along with the knowledge that the dogs were friendly. When the second driver arrived, she noted the dogs were excited, and gave them a moment to calm down before exiting the vehicle. Upon exiting, one of the dogs repeatedly jumped on her, scratching her leg (as pictured in the photos you received) and eventually knocking her off balance, resulting in a fall backward into the delivery van. As a result of the fall, she is receiving medical care for a hyper-extended shoulder and hyper-extended bicep. The dogs were left unsupervised outside with no one home, and caused injury to a delivery driver. It is a homeowner's responsibility to properly restrain their dogs to prevent such occurrences from happening.
Customer Response
05/24/2022
Secondly..I did not laugh it off at all. I said that they are playful animals and will ONLY jump when being played with.
This is sad bc we have used your company for year and never would have thought you would blame a customer for your employees not doing their job.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.