Business ProfileforLPI, Inc.

We purchased our hot tub at Tulsa state fair in Oct 2021.We received it Feb 2022.In Feb of 2024 it tripped the breaker and a month later it tripped again but wouldn't work at all.I called an electrician and when he removed the panel from the hot tub noticed all the corrosion on the components.He took pictures but that was all.***** ***** the certified maintenance person for Catalina spas came on April 29th and told us there was a leak and required replacement of all the heating components and the uv sanitizer basicly everything in order to operate the hot tub.Yesterday 5/15 I learned from ***** the company refuses to stand behind their 5 year warranty and claims there is only a 2 year warranty.I have a copy of the original warranty if needed.This is the 2nd time I've turned this company into you for another issue which was promptly resolved.Thank you! I did call the company and asked how can they not honor a warranty that was issued when we purchased the hot tub.She proceeded to tell me there was only a 2 year warranty and after that it was prorated.Please help me resolve yet another issue with this very unreptutable company.Thank you for your time and service.*** *******