Reviews

Review Details

• Review fromAlex C

  Date: 10/10/2024

  1 star
  This is going to be a long review from someone who hates complaining to customer service employees. Honda Kingsport is full of snakes. Started out buying a 2012 Kia soul from them and had brought it in for a brake change in 2022( estimate) and they forgot to put washers behind the lug nuts and one tire almost came off, it was FLAPPING IN THE WIND. I should have been smart and sued over that. I gave them another chance and traded for a 2023 Honda civic sport. Great car, except I'm $10,000 under and they REFUSE to help in any way. They called me to ask me if they could offer a generous offer on it while I was getting a recalled fixed and told them my money situation and how I'd been trying to get rid of it and was put on hold and told "sorry we can't appraise it". WHY ASK THEN???? My mom has also had really bad issues with them such as her CRV having an oil leak within 6 months of buying it and them pretty much telling her to deal with it. Turnover in the finance department is AWFUL so if you think you'll talk to the same person when you want to trade, you're wrong. Once my free oil changes are up, I will NEVER be back. The only thing they care about is someone who comes in not caring how much they spend because they're rich. Only thing I have to say is **** Honda Kingsport.

• Review fromSarah M

  Date: 09/08/2024

  1 star
  I bought a used car that they supposedly looked over from “stem to stern.” I’ve had it 6 months and it has been to the dealership every month. This month- twice so far. They keep nickel and diming me to run diagnostics. So every time I go I have to pay a fee. 4 spark plugs was going to cost me $350. I had them installed elsewhere and the problem still persisted. Of course they told me the spark plugs weren’t tightened enough. Guess what? They tightened them, charged me $233 and the problem still persisted. I don’t make a lot of money so this has been very hard on me financially. Not to mention I had to spend $400 on 2 tires 3 months after I bought it because they were bald. Luckily a friend of mine has been kind enough to drop me off at work and pick me up or else I would be screwed. Despite knowing all the trouble I’ve had with this vehicle not once have they offered a rental. Do not buy anything from this dealership unless you want to lose whatever savings you’ve managed to acquire.

• Review fromMelissa W

  Date: 03/06/2024

  1 star

  Melissa W

  Date: 03/06/2024

  If I could give them a 0 stars I would... see Google Reviews for the full story. If considering business with Honda Kingsport, I STRONGLY advise seeking another dealership. They deceive about lending practices and insist on using only banks they select. During my mom's visit, they ran her credit without permission, ignored her prequal application through her credit union of choice, and pushed a different vehicle on her after stating "they wouldn't approve her for that one. Despite her approval from another credit union, they ran her credit again without consent and claimed her credit union was invalid and they could not sell her the vehicle unless she used a credit union of their choice, claiming she would get a better deal (they lied). She ended up with a longer term, higher interest rate, and even had to pay for the warranty that "they were giving her". Key points: - Disregarded instructions, ran credit without permission. - Coerced into their lender with false promises. - Refused to cooperate with her chosen credit union, offering unreasonable alternatives. - They misled her to profit, ignoring her preferences and offering worse terms. We'll be reporting to the BBB and exploring legal action for unauthorized credit checks. Avoid Honda Kingsport at all costs.
  

  Honda Kingsport

  Date: 03/08/2024

  Thank you for reaching out and sharing.  This does not sound at all like how we do business.  We are not perfect, but there are sometimes some miscommunications and misunderstandings, but we would never purposefully do what is noted.  We would love to find out who your mother is to make amends so please reach out to one of our managers and they will make it a priority.  Our reputation is very valuable to us so we strive to never do what is noted here and we'll be dedicated to help resolve this if we knew who to contact.

• Review fromBillie F

  Date: 04/19/2023

  1 star

  Billie F

  Date: 04/19/2023

  When I moved to Kingsport Tennessee from California in 2016, I had a brand new Honda Civic LX which I had leased for 3 years, When lease expired in 2018, I purchased the car from Honda Kingsport, along with extended warranties that I was told "covered everything." These 3 warranties cost almost $4000. I am a 64 year old female living on a fixed income and relied on Honda to be fair and honest with me. Unfortunately, they are not fair and honest. With the car getting older there have been repairs that I paid for and they never informed me. The most recent experience is that I had my front brakes replaced and they only told me a few months before and I had to save up the money. When they replaced them, they said I needed pads, rotors, etc. Why wasn't I informed before I spent $500 on brakes. Not to mention the wanted an additional $245 for brake fluid exchange. Seems that they should have done that with the brake system was installed. THEY DIDN'T. Next they said I needed a rear axle replaced. I had to tell them that I thought that my warranty covered that. They said they would look into it. Never called me for a month. I had to repeatedly call them. Finally they said yes it was under warranty, but they couldn't get the part. Never heard from them again. I called Honda Corporation and they told me the part was available. During this time frame of Feb 2023 April 2023, my car broke down on the side of the road. I called Honda and they told me I had to pay for towing which cost me $350. I don't have family for rides or another car to use so it has been very difficult without a car. The car is currently at Honda Kingsport. There was a defect in the transmission which caused it to lose transmission oil and they told me I had to pay for transmission fluid, which they quoted $245 . The warranty explicitly states all fluid lost related to the repair was covered. It goes on and on...
  

  Honda Kingsport

  Date: 05/08/2023

  We always appreciate feedback and we’ve certainly done a terrible job communicating with you.  We have attempted to reach out and will do so again. We only benefit if we do repairs, do only what is needed, and people are happy with us. We never benefit by not being honest…it would never work out for us. We can see that our terrible job of communicating would appear we are not honest, so we get it, but I assure you that is not the case. We will do all we can to give you reasons to trust us again.

• Review fromWilliam M

  Date: 01/24/2023

  4 stars

  William M

  Date: 01/24/2023

  Honda Kingsport General Manager called us the next day. Once they received the complaint, he got involved and settled the matter to our satisfaction. It is not whether you or your staff make an error, it's what you do after it is brought to your attention that determines your quality as a person or as a business. The staff that played this off as being our problem to solve did not understand that basic principle, Mr. **** does.
  

  Honda Kingsport

  Date: 01/25/2023

  Thank you for your kind word and we are thrilled to hear all is well. Once we know about an issue, we absolutely want to jump right on it to get it resolved, again, thank you!

• Review fromWilliam M

  Date: 01/23/2023

  1 star

  William M

  Date: 01/23/2023

  We paid for title and tag service, and, when their contractor/owner failed to provide same, we were told we had to do it ourselves.
  

  Honda Kingsport

  Date: 01/25/2023

  We are so sorry to hear we've dropped the ball. I know Mr. **** has reached out to resolve that as you have noted in your other review. If we need to do anything else, please let us know.