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Business Profile

Watch Dealers

Apple Watch Band Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Watch Dealers.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought 2 bands online on 3/5/2023 and paid with Apple Pay. There is no acknowledgment or confirmation email for the order #10070 for $59.04. There is no response to email inquiries and the phone does not ring or is not answered. This seems to be a scam.

    Customer Answer

    Date: 04/03/2023

    Thank you. This company should be black listed for the reasons both you and customers experience.

  • Initial Complaint

    Date:01/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12-15-22 I ordered a fit bit band from this company for $32.99-I made sure it was designed for my fit bit watch. Order number 7851. When it arrived it was defective, as only one side of the 2 piece strap would stay attached to the fit bit watch. I immediately, the day after it arrived (12-27-22), emailed and asked to return the band and get a refund. The website offers a "money back guarantee." I wasn't asking for a refund because I didn't like the product, I was asking for a refund because the product was defective. The company responded to my emails at first--they wanted a video--I sent. I have offered to return the band, if they would instructed me on where to send it, but no response to that. I have sent several emails explaining over and over what the problem is--the band will not stay attached to my watch, making it useless, and asking for a refund I have gone on to replace the band so I don't want a replacement. I want a refund. I feel that this must be a fraudulent company, as I feel as I am justified in wanting a refund for a defective product. I have been as cooperative as I can with this company and still no refund and now they have stopped communicating with me. Please help me get a refund rom this company. Thanks, E **********

  • Initial Complaint

    Date:09/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had my apple 5 watch for 2 years now. I have never had any issues. I have now started to get burned by the watch. The watch is 2 years ild and should not be giving out like this. I have had apple watches for the 8 years and have never had an issue like this. I can not find any place within apple to complain about this.

  • Initial Complaint

    Date:08/31/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 7/20 for 2 bands. Order # 7531. They took their payment out immediately. I did receive an email confirmation. I emailed and called with no answer or response after a month of no communication or the item in hand. The phone keeps ringing and ringing. I still haven't heard from anyone i regards to my shipment. The website try's to have you download an app and you get redirected.

  • Initial Complaint

    Date:08/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 2nd I placed a large order with Apple Watch Bands. I never received a confirmation email or a delivery notification as indicated on their website. When I checked here, it seems like they also do not do a good job in replying to emails. I downloaded the Shop app as indicated which would not allow me to see the shipping details. I would like to know if and when I will be receiving the watch bands.

  • Initial Complaint

    Date:07/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on July 8 for 4 watch bands. My payment was accepted. I have received no communication whatsoever despite multiple attempts at phoning (phone just rings and rings) and have sent 3 email messages with no reply. I received no email confirmation or notice of shipment. The web address of the store is applewatchbands.store. The webpage lists their address as San Antonio, Texas.

  • Initial Complaint

    Date:07/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a watch band July 8th and payment was taken. My credit card was charged $50 for the product. I never received an order confirmation or a follow up email with tracking info or my product. I emailed and called the company many times with no response and the customer service number listed on their website @ (XXX) XXX-XXXX rings non-stop then disconnects.

  • Initial Complaint

    Date:06/22/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a watch band June 8 and payment was taken. I have never received an order confirmation, a follow up email with tracking info or my product. I gave emailed them twice with no response and their customer service number just rings non stop them disconnects.

    Business Response

    Date: 07/01/2022

    Consumer Response /* (2000, 6, 2022/06/23) */ The strap showed up in the mail with no warning or order confirmation. I am pleased it came but not a very good consumer experience.

Apple Watch Band Store is NOT a BBB Accredited Business.

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