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Find a Location

The Bed Store has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • The Bed Store

      7511 Chapman Hwy Knoxville, TN 37920-6759

    • The Bed Store

      2016 W Broadway Ave Maryville, TN 37801-5404

    • The Bed Store

      4314 Winkler Ave STE 1 Morristown, TN 37814

    • The Bed Store

      875 Highway 321 N Lenoir City, TN 37771-7397

    • The Bed Store

      11249 Parkside Dr Knoxville, TN 37934-1964

    Business ProfileforThe Bed Store

    Bedding
    Multi Location Business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    The Bed Store offers beds, mattresses, futons, bunkbeds, daybeds, brass & iron beds.

    Business Details

    This is a multi-location business.

    Find a Location

    The Bed Store has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • The Bed Store

        7511 Chapman Hwy Knoxville, TN 37920-6759

      • The Bed Store

        2016 W Broadway Ave Maryville, TN 37801-5404

      • The Bed Store

        4314 Winkler Ave STE 1 Morristown, TN 37814

      • The Bed Store

        875 Highway 321 N Lenoir City, TN 37771-7397

      • The Bed Store

        11249 Parkside Dr Knoxville, TN 37934-1964

      Location of This Business
      7511 Chapman Hwy, Knoxville, TN 37920-6759
      BBB File Opened:
      1/15/1996
      Years in Business:
      32
      Business Started:
      1/1/1992
      Type of Entity:
      Sole Proprietorship
      Business Management
      • Mr. Roger Cunningham, Owner/President
      • Kevin Zartman
      Contact Information

      Principal

      • Mr. Roger Cunningham, Owner/President

      Customer Contact

      • Mr. Roger Cunningham, Owner/President
      • Kevin Zartman
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/08/2022

      Complaint Type:
      Product Issues
      Status:
      Answered
      Visited The Bed Store The last weekend of May looking for a Sealy mattress. **** was the salesman and he was quick to say the prices on a Sealy mattress had gone up in price. Told him I needed a full size mattress with a pillow top. The one he showed me was foam. He said this mattress could be delivered the next day which was a little too soon for me as I had to move furniture around. Paid $895 for the mattress, taking the receipt, and googled the mattress with the information but could not find out anything about the name of the company. I did not feel comfortable with the foam thing. When I left the store he had other customers and he said he would call me. When he didn't, I tried calling him, but he was only available for chat. It was a weekend and again he said he would call me Monday. Again I had to call him, but due to car issues having to install a new battery and alternator, it was a little later. I made attempts with measurements, going to the store, calling feeling his response time was slow, and the product not explained. Somebody else was supposed to call me when he was out of the office, but I never heard from what was supposed to be the main manager over all the Bed Stores. I got a text after my visit to the store from a delivery person who said the mattress was on his truck and he would be delivering it in 15 minutes. I did not accept the delivery.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Paul W

      2 stars

      04/03/2024

      Mattress is ok but metal platform is terrible. All full of sharp burrs that were catching on the mattress with the slightest movement. Had to wrap them the best I could with black electrical tape and lay a moving pad over it before putting the mattress back. Guarantee that it would have torn the mattress if I had left it alone. All else was fine. Jeremy is great and the delivery guys did good. Might not be back in the future since it appears that you sell inferior products.

      The Bed Store Response

      04/04/2024

      Thank you for bringing this to my attention. I have forwarded this to both Jeremy Spencer, Mr. Wiseman’s salesperson, and to Kevin Zartman, Director of Operations. Both responded immediately and are going to contact Mr. Wiseman to remedy the problem. I am told that the product being referenced has a good value and performance history, but this one will be reviewed and then we will discuss with the manufacturer to make sure we all stay on top of it moving forward. I appreciate Mr. Wiseman’s bringing this to our awareness so we can take care of him, and improve the customer experience moving forward. Thank you, Roger Cunningham Founder & Owner

      Local BBB

      BBB of Greater East Tennessee

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