Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to reach this Wakefield and associates LLC online and by phone several times, I have even tried to send a letter requesting new payment information coupons and the amount I have paid and owe. You cannot reach the website and you only get a amateur recording on the 1877-255-7657 toll free number. Last year I spoke with the so- called supervisor concerning a letter I had received about my payments. I had been paying over the 30.00 required balance and I had payed sometimes twice a month. The supervisor was rude and told me that the computer would only put the 30.00 balance on statement, and I wanted to know was my overpayments being counted and where is my other money going. Still know good answer. Over a month ago I ask could they send me the payment coupons again and I have not gotten an answer back to this day, so I don't know whether my account is correct or not. They say you can type in ************** and check everything but the website will not load for me ever. I want to know if this company is a scam and I need to have some interaction some type of way. I have read similar complaints and if I get this turned over to another collection agency this would be great. I think this company is in some sort of a way a scam and if it isn't they are very unprofessional.

  Business Response

  Date: 07/22/2024

  We apologize this has caused Mrs. ***** frustration. As requested, we have spoken to the consumer and sent her the payment coupons she requested. 

  A company representative talked through the issues with Mrs. ***** on 5/18 and they pulled up the payment website together and confirmed the 800 number. The consumer was having issues getting the website up. Our rep also explained all the days and times the consumer could reach our office.

  The patient’s arrangement broke because she made two payments in one month and then skipped paying the next month. While our payment site does allow for paying more than due for the month, it does not allow a consumer to skip a month. If a month is skipped it results in a broken arrangement. This was explained on the call with the consumer.

  Part of Mrs. *****’ frustration was the website does not give a total amount paid to date and the patient said she paid two months of payments in one month. The payment portal does not give a payment total, but the patient can call and get her balance at any time. 

  New payment coupons were mailed to the patient on 7/10. 

  Business Response

  Date: 07/23/2024

  Mrs. *****, we apologize for your frustration. No one is being untruthful to you. We want you to be able to pay your bill. There is no incentive or us to confuse you or create barriers for you being able to conveniently pay.  Our website is always operational. ***********************  Have you tried it access it recently? The (877) 255-7657 number is our contact number, and we have representatives available 8:00 a.m. to 8:00 p.m. M-Th and 8:00-6:00 p.m. on Friday.  Please make sure this is the number you are calling. You can always make a payment by mail or pay over the phone by contacting an agent at this number. Your payment coupons were mailed on 7/10 to the address we have on file for you. If that has changed, or you need to request additional payment coupons, please contact us. Please keep in mind paying twice in one month and then skipping the next month will reflect a missed payment in our system because you are set to make a payment each month. 

  Customer Answer

  Date: 07/23/2024

  Today as of July 23, 2024, I went to my mailbox and Wakefield finally sent my payment coupon with a totally different phone number that they had originally sent to make payments over the phone.  The first complaint I sent to you all was for me to make a payment on 877 255-7657 which I indicated to you all.  Now on the new invoice it is giving me a phone number of 877 741-4113 that I can make payments to (which I haven't checked to see if its legit).  As you can see totally different.  And if you look at my first message the website, they wanted me to make payments to was **************, on the invoices I received today there is no such website to be found and I do have the paperwork from previous to now showing that info.  That is why I sent my complaint along with not-so-great customer service experience not to mention I even heard somebody laughing in the background when I was speaking to the supervisor (or whomever she was) concerning my issue.  So, I just want you all to be aware of this and I should be content with the new coupon invoice, and we will see how this goes.  But I still hope others will learn from my experience with this company because the website was never up and running for me. And again, almost all the complaints I read about this business is found to be true.  Feel free to close my complaint now and we will see how this goes but please list my experience.  It will be paid!

• Initial Complaint

  Date:11/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls every day from a different number every time and does not leave a message. If they have legitimate business with me they can leave a message or send a letter.

  Customer Answer

  Date: 12/01/2023

  I answered and spoke to them in a less than kind manner. They had the wrong number and were looking for someone else. Hopefully this ends the calls. But, this company is using a robo-dialer to call people every day and do not leave messages which is basically harassment so I would like my complaint to stand, even though it seems resolved.

   

  Thank you for the attention to this matter,

  *****

• Initial Complaint

  Date:09/11/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Prisma health and do not have a contract thru healthcare receivables Group. They do not provide me with the original application like I asked.

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company bought my information . The process was not legal. Its a collection agency that is aware that I have 2 insurances and still want to ask for payment when is not legal becaude I dont have a copay. The second insurance covers everything.

  Business Response

  Date: 05/01/2023

  Based on the information provided we do not see where this consumer was ever in our system. If account numbers could be provided that were also reported to the CB or any other contact numbers, we can check further. As it is now, this account does not reflect in our system. In addition, HRG did not purchase any debt. There is another agency with a very similar name that could be causing the confusion- This consumer appears to have the wrong collection agency.

  Business Response

  Date: 06/23/2023

  As previously stated, based on the information provided we do not show this consumer was ever in our system. We can't confirm anything further unless additional account information is provided by the consumer. We have checked based on the information shared and we do not show an account for the consumer. As it is now, this account does not reflect ever being in our system. In addition, HRG did not purchase any debt.

  Customer Answer

  Date: 06/23/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  So why are they calling me trying to bill me at the phone number provided?
  
  Sincerely,
  
  Mia Ortiz

• Initial Complaint

  Date:12/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the bill with Summit Medical in full with the medical office. I have called repeatedly to get the credit report to reflect this. Nothing done after several months. They stopped the harassing phone calls so this leads me to believe they know it is paid.

  Business Response

  Date: 12/19/2022

  Business Response /* (1000, 5, 2022/12/06) */ Our apologies to the consumer for the frustration surrounding this account. We were able to very with the provider that this account was paid. Once we received confirmation of payment, we immediately requested the credit reporting agencies remove this account on 12/6.

• Initial Complaint

  Date:07/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Healthcare Receivables referred by Health Care Bill to a Collection Law Firm. I didn't know that I had the bill. I was actually notified by court of a collection against me. I took care of the bill and the case was dismissed prior to going to court. It was dismissed completely as satisfied in full on Feb. 9,2022. The Collection firm notified Healthcare Receivables that the debt had been satisfied. HCR continues to report the item to the credit bureaus as unpaid, even after being notified from the collection law firm on multiple occasions. I am applying for a mortgage loan, and this is impacting my credit.

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 5, 2022/08/17) */ We sincerely apologize for this delay. Your account was showing unpaid on our end due to a reporting issue. Once discovered, We requested account XXXXXXXXXX be deleted on X-X-XXXX and account XXXXXXXXXX be deleted on 8/5/2022. Once the CRA's update their files it will be removed. Due to the delay, we also mailed a letter to you to use with your mortgage company on X-XX-XXXX stating you had satisfied the debt. Again, our apology. We have taken all steps to have this item removed from your credit report. Please reach out to us directly if we can provide any additional assistance.

• Initial Complaint

  Date:05/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under ** *** ***** HEALTHCARE RECEIVABLES XXXXXXX, has violated my rights ** ***** section *** ** States I have the right to privacy ** ***** **** Section *** A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions ** ***** ****** ****** Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

  Business Response

  Date: 06/13/2022

  Business Response /* (1000, 5, 2022/05/20) */ The account has been reviewed multiple times with Prisma Health to verify correct information. The information continues to match the clients reported consumer information. HRG is closing and returning account to the client. Our company believes it acted appropriately as authorized by contract or law.