Business ProfileforThe Compounding Pharmacy of America

This complaint involves a mail order pharmacy. My doctor started me on a medication for my weight. I was told that medication was to be ordered monthly over a three month period. Each month when I had taken all but 1 week of the prescription I was to contact my doctor who would order the increased dose for the next month and would arrive in a timely manner. After the first dose with only 9 pills remaining, I contacted my Dr Hope Tolle who called in my prescription. A week later and pills still not here I began reaching out to the pharmacy. I was informed that my Dr had not put the prescription in to suit them and that they were waiting her response to fill the prescription. I again contacted my doctor and was told by the nurse that she had put the order in for the medication per my doctor's instructions herself. I can see the exact order, strength and dose online with the exact date on my patient portal communication site. Two weeks later, today, I received the medication. Half the dose of the order. I've called my doctor and the pharmacy. The doctor's solution is that they plan to stop using the pharmacy in future which helps my situation in no way. The pharmacy told me that they Shipp Ed the first order, which I know they hadn't because I would have received it sooner. Also, I have an email from them informing me that the medication was mailed on 19th, long after they had received the correct order. I was told policy dictates that the lower strength be filled, but that's not true. IAny pharmacy would be required to call the Doctors office for any discrepancy or confusion as to which prescription to fill. Over the phone, they've apologized and offered to refill the correct strength for addition 69.00. I don't have the money to pay for their mistake. I am out my medication and my money. Please help.